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Workforce Management Analyst Jobs in Wisconsin (NOW HIRING)

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

Madison, WI · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Sentryinsurance

Workforce Analyst

Stevens Point, WI · Hybrid

$52K - $75K/yr

Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels ...

Village of Greendale

Management Analyst

Greendale, WI

$62K - $82K/yr

Under the general direction of the Village Manager, the Management Analyst performs a combination of administrative, analytical, project management, communications, and organizational development ...

Associatedbank

Data & Reporting Analyst Senior

Milwaukee, WI · On-site

$84K - $106K/yr

Provide analytical support for workforce management, scheduling, forecasting, and financial reporting activities. * Serve as a subject matter expert and resource for reporting tools, systems access ...

Brady Corporation

HRIS Analyst

Milwaukee, WI · On-site

We are seeking a detail-oriented HRIS Analyst to join our HRIT team. This role serves as the ... Participate and test in the UKG Pro Workforce Management Feature Release to ensure platform ...

Grainger Businesses

CSC Planning Analyst

Janesville, WI · Hybrid

$27.50 - $45.82/hr

Position Details The Workforce Planning Analyst manages short-term forecasting and schedule optimization across multiple Contact Centers and various organizations to meet service goals. This includes ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Wisconsin

Workforce Management Analyst information

See Wisconsin salary details

$38.9K

$98.5K

$174.1K

How much do workforce management analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for workforce management analyst in Wisconsin is $98,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $133,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the salary of WFM real time analyst?

The salary of a Workforce Management (WFM) Real-Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in larger organizations or high-cost areas.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM professionals collaborate with HR, they primarily concentrate on operational efficiency rather than employee relations or recruitment.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you

Workforce Analyst

Sentry

Stevens Point, WI • On-site

$52K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Responsible for understanding incoming volumes and influencing events that impact the daily fluctuations and staffing levels to meet customer demand.
What You'll Do
  • Monitor contact center call volume, chat, and back-office service time trends, and redirect all contact center staff allocations as needed to ensure service level objectives are met.
  • Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels are achieved.
  • Oversee daily schedule conflicts, adherence issues, and occupancy concerns.
  • Assist contact center management with resolving associate real-time adherence issues in a team environment, the identification of associate adherence trends over time, and provide schedule recommendations where appropriate to mitigate ongoing adherence issues.
  • Collaborate with contact center associates and contact center management on time-off schedules and shift reassignments, Review, approve, or deny requests for time-off based on forecasted or actual call volume and staffing levels.
  • Monitor workforce management absence notification mailbox and email inbox for various requests; resolve and respond to associates, contact center management, or business partners to address inquires in a timely manner
  • Collaborate with workforce management and other business partner requests to analyze schedules and enter exception requests for pre-planned activities such as training and contact center wide meetings and maintain workforce management software to reflect offline meetings.
  • Participate in design, development, testing, training, and communication of various workforce management systems initiatives. Provide input into workforce management processes, procedures, and best practices. In collaboration with workforce management, identify and implement workforce management process improvement opportunities.
  • Responsible for preparing for and leading daily huddle with contact center management to set expectations for the day based on forecasts, over/under, and mitigation strategies where variances exist.

*This position can also be filled as a Senior Workforce Analyst depending on experience*
The pay range for this position, filled in Freeport, IL, is $52,100.00-$75,100.00.
What it Takes
  • Bachelors Degree or equivalent work experience
  • 2+ years of related work experience
  • Experience working in a contact center or operations environment preferred
  • Experience working in a scheduling, real-time analyst or other workforce management capacity in a contact center, care, or operations environment preferred
  • General knowledge of contact center or workforce management software, systems, and processes with hands-on user knowledge strongly desired
  • Strong organizational and time-management skills
  • Detail-oriented with proven research, analytical, and problem-solving skills; solutions-oriented with the ability to assess a situation and make sound decisions with minimal oversight; ability to analyze data, identify trends, and effectively communicate findings with management
  • Strong written and verbal communication skills
  • Ability to work a flexible schedule based on the operational demands of a 24/7/365 call center environment (days, nights, weekends, holidays)
  • Ability to travel on a limited basis to office locations and/or conferences, events, etc.

What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
  • Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
    • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
  • Meal Subsidy available for associates who report to an office
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program to encourage charitable giving.

About Sentry
All of us at Sentry-more than 4,000 associates-have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We're proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.
Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
Get ready to own your future at Sentry. Opportunities await.
Thank you for your interest in Sentry!
Erin Haddaway
erin.haddaway@sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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