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Workforce Management Analyst Jobs in Oregon (NOW HIRING)

Point C

Workforce Manager

OR · On-site +1

Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience) * 2+ years' Workforce Management or call center analytics experience * Experience with WFM platforms (Zendesk ...

Human Interest

Intraday Workforce Analyst

OR · On-site +1

You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...

Teleperformance

... Workforce Management Analyst experience a must * Must have solid customer service skills * Must have solid verbal and written communications skills * Must be flexible with ability to work any ...

Motive

Director of Product, Workforce Management

OR · On-site +1

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our ... Analyze performance metrics to measure the success of product launches. What We're Looking For ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, workforce planning, and contact center optimization technologies Product ...

Mosaic Medical

Staff Scheduling Analyst

Bend, OR · On-site

UKG Workforce Management experience strongly preferred. Education, certification and licensure: Requires an associate's degree or higher; a bachelor's degree in healthcare administration, business ...

Mosaik Medical

Staff Scheduling Analyst

Bend, OR · On-site

UKG Workforce Management experience strongly preferred. Education, certification and licensure: Requires an associate's degree or higher; a bachelor's degree in healthcare administration, business ...

OCHIN

EPIC QUALITY MANAGEMENT ANALYST

Portland, OR · On-site

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled ... Position Overview: The Quality Management Analyst role supports the delivery of high-quality ...

Visier Solutions Inc

Workforce Planning Advisor

OR · On-site +1

As a Workforce Planning Advisor, you will combine cutting-edge People Analytics technology with ... Analytics Acumen & HR Operations: Deep working knowledge of core HR functions, talent management ...

Xinnovit

Business Analyst

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

Xinnovit

Compliance Business Analyst

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

Liberty Information Technology Limited

Analyze internal workforce data and external labor market insights to identify trends and deliver ... Demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced ...

Xinnovit

Business Analyst (XIN001_JB2X)

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

Xinnovit

Business Analyst (XIN001_J7TG)

Beaverton, OR · On-site

... workforce management solutions. Our mission is to enable our clients to become more agile and ... A Compliance Business Analyst within the Compliance Change Management (CCM) department is ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Oregon

Workforce Management Analyst information

See Oregon salary details

$40.7K

$103.2K

$182.4K

How much do workforce management analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management analyst in Oregon is $103,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $103,165 per year, or $49.6 per hour.

Workforce Manager

Point C

OR • On-site, Remote

Full-time

PTO

Posted 22 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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