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Senior Workforce Management Analyst Jobs in Oregon

Point C

OR

Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience) * 2+ years' Workforce Management or call center analytics experience * Experience with WFM platforms (Zendesk ...

Human Interest

OR

You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...

Teleperformance

... Workforce Management Analyst experience a must * Must have solid customer service skills * Must have solid verbal and written communications skills * Must be flexible with ability to work any ...

ICI Services

$85K - $108K/yr

ICI Services is a 100% employee-owned company proudly celebrating 26 years of excellence-is seeking a Senior Database Management Analyst to Join our Team in a Remote capacity. At ICI Services, our ...

Aptive

Job Summary Management Analyst III Job Summary Aptive is seeking a Management Analyst to provide ... Provide senior analytical support for HITU, focusing on operations, performance, and readiness.

Motive

OR · On-site

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our ... Analyze performance metrics to measure the success of product launches. What We're Looking For ...

Five9

OR

$232K - $243K/yr

Conduct deep competitive and market analysis, identifying emerging trends in automated quality ... Outstanding communication skills, able to influence senior stakeholders and translate complex ...

Port of Portland

IT Change Management Analyst

Portland, OR · On-site

$69K - $92K/yr

The Information Change Management Analyst supports the Port's technology modernization efforts by ... Preferred but not required Prosci Change Practitioner Certification Video editing experience Senior ...

Mosaic Medical

Staff Scheduling Analyst

Bend, OR

UKG Workforce Management experience strongly preferred. Education, certification and licensure: Requires an associate's degree or higher; a bachelor's degree in healthcare administration, business ...

Mosaik Medical

Staff Scheduling Analyst

Bend, OR · On-site

UKG Workforce Management experience strongly preferred. Education, certification and licensure: Requires an associate's degree or higher; a bachelor's degree in healthcare administration, business ...

Liberty Information Technology Limited

Analyze internal workforce data and external labor market insights to identify trends and deliver ... Demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced ...

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Senior Workforce Management Analyst information

See Oregon salary details

$56.6K

$116.1K

$150.7K

How much do senior workforce management analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior workforce management analyst in Oregon is $116,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,700.00 and $144,800.00 per year, depending on experience, location, and employer.

Is a senior workforce management analyst a good career?

A senior workforce management analyst is a valuable role that involves analyzing staffing needs, forecasting labor requirements, and using tools like Excel and workforce management software. It offers opportunities for advancement, specialized skills development, and a stable career path in operations and human resources. The role typically requires strong analytical skills and experience in data-driven decision making.

What does a senior workforce management analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are some typical challenges a senior workforce management analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

What are the key skills and qualifications needed to thrive as a senior workforce management analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.
What are the most commonly searched types of Workforce Management Analyst jobs in Oregon? The most popular types of Workforce Management Analyst jobs in Oregon are:
Senior Workforce Management Analyst jobs near you
Infographic showing various Senior Workforce Management Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $116,139 per year, or $55.8 per hour.

Workforce Manager

Point C

OR

Full-time

PTO

Posted 11 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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