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Workforce Management Analyst Remote Jobs in Oregon

Point C

Workforce Manager

OR · On-site +1

Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience) * 2+ years' Workforce Management or call center analytics experience * Experience with WFM platforms (Zendesk ...

Human Interest

Intraday Workforce Analyst

OR · On-site +1

You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...

SOLV Energy

Workday Test Analyst (Remote)

OR · On-site +1

$83K - $100K/yr

This reflects management's assignment of essential functions; it does not prescribe or restrict the ... Analyze root causes of issues and coordinate corrective actions with technical and functional teams.

Motive

Director of Product, Workforce Management

OR · On-site +1

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our ... Analyze performance metrics to measure the success of product launches. What We're Looking For ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, workforce planning, and contact center optimization technologies Product ...

SOLV Energy

Project Cost Controls Analyst (Remote)

OR · On-site +1

This reflects management's assignment of essential functions; it does not prescribe or restrict the ... Analyze project performance trends and identify key drivers of variance across cost, schedule, and ...

Visier Solutions Inc

Workforce Planning Advisor

OR · On-site +1

As a Workforce Planning Advisor, you will combine cutting-edge People Analytics technology with ... Analytics Acumen & HR Operations: Deep working knowledge of core HR functions, talent management ...

Acara Solutions

Systems Analyst

Tualatin, OR · On-site +1

$37.29/hr

... management initiatives. About Acara Solutions Acara is a premier recruiting and workforce solutions ... Flexible work arrangement; remote candidates will be considered. * Applicants for this position ...

StarRez

Renewals Analyst

OR · On-site +1

$80K - $90K/yr

Work Location: Remote, United States * Travel: Less than 5% (The percentage of travel is an ... Manage the end-to-end renewal process for assigned customer accounts, partnering closely with ...

Canopy Works

FP&A Analyst/Manager

OR · On-site +1

$85K - $106K/yr

Remote (U.S.) or Hybrid (preferred near key hubs) Reports To: VP Finance Department: Finance Level ... Work closely with People Ops on workforce planning, headcount approvals, and compensation cost ...

HealthEdge

HealthRules Payer Configuration Analyst

$100K - $120K/yr

Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well ... We have a strong global presence and a dedicated workforce of over 4000 people spread across the ...

Geneca

Experience Analyst/Operations Specialist

$40K - $70K/yr

Strong time management skills, especially in a remote working environment * Talent for design and a ... Based in the Chicagoland area, we have a remote workforce throughout the United States, and are ...

BECU

Enterprise Risk Analyst - Ops Risk Management

OR · On-site +1

$68K - $127K/yr

Remote or onsite, we are committed to ensuring you are fully engaged and included in our ... Senior Analyst and Enterprise Risk Manager. * The ability to help strengthen organizational ...

New

Franklintempleton

Associate Director, Research Analyst

OR · On-site +1

$129K - $150K/yr

As a forward thinking asset manager, we build dynamic relationships with clients, understand their ... Leading fund tax loss harvesting initiatives and improving existing pipelines. **100% remote ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

We believe in the power of a dynamic and talented workforce and creating an environment where your ... This fully remote role will focus on developing and maintaining sophisticated quantitative models ...

LTS

Cyber Security Analyst

OR · On-site +1

Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to ... The Health PMO support contract provides IT program management, project management, technical ...

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Workforce Management Analyst Remote information

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are the most commonly searched types of Workforce Management Analyst jobs in Oregon?

The most popular types of Workforce Management Analyst jobs in Oregon are:

What are popular job titles related to Workforce Management Analyst Remote jobs in Oregon?

For Workforce Management Analyst Remote jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst Remote jobs in Oregon look for?

The top searched job categories for Workforce Management Analyst Remote jobs in Oregon are:

What cities in Oregon are hiring for Workforce Management Analyst Remote jobs?

Cities in Oregon with the most Workforce Management Analyst Remote job openings:

Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Workforce Manager

Point C

OR • On-site, Remote

Full-time

PTO

Posted 22 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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