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Workforce Management Jobs in Oregon (NOW HIRING)

Point C

Workforce Manager

OR · On-site +1

Support intraday management decisions * Ensure staffing aligns with service-level goals * Maintain Workforce Management platforms (e.g., Zendesk, ADP) * Configure queues, skills, schedules, and ...

Motive

Director of Product, Workforce Management

OR · On-site +1

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product ...

Human Interest

Intraday Workforce Analyst

OR · On-site +1

About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams ... You will be responsible for managing and optimizing real-time staffing, service levels and ...

Teleperformance

... Workforce Management Analyst experience a must * Must have solid customer service skills * Must have solid verbal and written communications skills * Must be flexible with ability to work any ...

Visier Solutions Inc

Workforce Planning Advisor

OR · On-site +1

Direct cross-organizational delivery pods (comprising Project Managers, Data Consultants, Product ... Workforce Transformation Expertise: Hands-on experience leading workforce transformation ...

Xinnovit

Network Engineer (XIN001_HX6K)

Portland, OR · On-site

Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. They are seeking a Network Engineer to support daily operations and respond to trouble tickets ...

Employbridge

Bluecrew Onsite Team Lead

Portland, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

West Linn, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Portland, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Sherwood, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Newberg, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Portland, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Marylhurst, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

Employbridge

Bluecrew Onsite Team Lead

Beaverton, OR · On-site

$27.50/hr

We are seeking an experienced Site Performance Manager to provide onsite leadership and oversee day-to-day workforce operations in a fast-paced warehouse environment. This role serves as the primary ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Oregon

Workforce Management information

See Oregon salary details

$26.4K

$80.8K

$171.3K

How much do workforce management jobs pay per year?

As of Aug 18, 2026, the average yearly pay for workforce management in Oregon is $80,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $97,300.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Oregon?

The most popular types of Workforce Management jobs in Oregon are:

What are popular job titles related to Workforce Management jobs in Oregon?

For Workforce Management jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Oregon look for?

The top searched job categories for Workforce Management jobs in Oregon are:

What cities in Oregon are hiring for Workforce Management jobs?

Cities in Oregon with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,795 per year, or $38.8 per hour.

Workforce Manager

Point C

OR • On-site, Remote

Full-time

PTO

Posted 20 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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