Job Summary: In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and/or region(s) by monitoring ...
Job Summary: In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and/or region(s) by monitoring ...
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. They are seeking a Network Engineer to support daily operations and respond to trouble tickets ...
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. They are seeking a Network Engineer to support daily operations and respond to trouble tickets ...
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. They are seeking a Storage Specialist to support SAN and NAS technologies, manage storage ...
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. They are seeking a Storage Specialist to support SAN and NAS technologies, manage storage ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Workforce Development Program Manager
Portland, OR · On-site
$73K - $77K/yr
Provide training and supervision to direct reports, including comprehensive performance management ... Workforce Development Program Manager Required Qualifications * Graduate degree in psychology ...
Quick apply
Workforce Development Program Manager
Portland, OR · On-site
$73K - $77K/yr
Provide training and supervision to direct reports, including comprehensive performance management ... Workforce Development Program Manager Required Qualifications * Graduate degree in psychology ...
Description The Staff Talent Management & Workforce Planning Specialist drives critical components of the organization's talent strategy by translating business priorities into clear workforce ...
Description The Staff Talent Management & Workforce Planning Specialist drives critical components of the organization's talent strategy by translating business priorities into clear workforce ...
Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...
Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...
Regional Sales Manager
Portland, OR · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
Portland, OR · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
It encompasses various aspects such as workforce management, performance monitoring, and continuous improvement. Experience with Genesys Cloud and/or telephony projects for call centers is preferred ...
It encompasses various aspects such as workforce management, performance monitoring, and continuous improvement. Experience with Genesys Cloud and/or telephony projects for call centers is preferred ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Regional Sales Manager
Portland, OR · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
Portland, OR · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Serving as a trusted advisor across workforce strategy and planning, skills strategy, workforce impacts of AI, org design and operating model, job architecture and compensation, and change management ...
Serving as a trusted advisor across workforce strategy and planning, skills strategy, workforce impacts of AI, org design and operating model, job architecture and compensation, and change management ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Enterprise Architect (XIN001_HX7B)
$73.25 - $94.50/hr
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Enterprise Architect (XIN001_HX7B)
$73.25 - $94.50/hr
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Manage and develop a high-performing People Services team. * Oversee the recruitment process, ensuring best practices in hiring and workforce management. * Ensure compliance with employment laws, CMS ...
Quick apply
Manage and develop a high-performing People Services team. * Oversee the recruitment process, ensuring best practices in hiring and workforce management. * Ensure compliance with employment laws, CMS ...
Infrastructure Architect
$70 - $89.50/hr
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Infrastructure Architect
$70 - $89.50/hr
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...
Workforce Management information
See Beaverton, OR salary details
$26K - $39K
5% of jobs
$48.8K is the 25th percentile. Wages below this are outliers.
$39K - $51.9K
26% of jobs
The median wage is $64.9K / yr.
$51.9K - $64.9K
19% of jobs
$64.9K - $77.8K
11% of jobs
$90.8K is the 75th percentile. Wages above this are outliers.
$77.8K - $90.8K
14% of jobs
$90.8K - $103.8K
10% of jobs
$103.8K - $116.7K
4% of jobs
$116.7K - $129.7K
7% of jobs
$129.7K - $142.6K
1% of jobs
$142.6K - $155.6K
1% of jobs
$155.6K - $168.6K
1% of jobs
$26K
$79.5K
$168.6K
How much do workforce management jobs pay per year?
As of Aug 26, 2026, the average yearly pay for workforce management in Beaverton, OR is $79,509.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $95,700.00 per year, depending on experience, location, and employer.
What is workforce management?
Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.
What are the key skills and qualifications needed to thrive as a workforce management professional?
To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.
What are some common challenges faced by workforce management professionals, and how can they be addressed?
Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What is the difference between Workforce Management vs Workforce Analyst?
| Aspect | Workforce Management | Workforce Analyst |
|---|---|---|
| Primary Focus | Planning, scheduling, and optimizing staffing levels | Analyzing workforce data to improve efficiency and forecasting |
| Required Skills | Forecasting, scheduling, labor laws, software proficiency | Data analysis, reporting, Excel, statistical tools |
| Work Environment | Operations, call centers, retail, healthcare | Data teams, HR, operations departments |
| Certifications | Workforce management software certifications, project management | Data analysis certifications, Excel, statistical analysis |
Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.
Is workforce management a good career?
Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.
What are popular job titles related to Workforce Management jobs in Beaverton, OR?
For Workforce Management jobs in Beaverton, OR, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Beaverton, OR look for?
The top searched job categories for Workforce Management jobs in Beaverton, OR are:
What cities near Beaverton, OR are hiring for Workforce Management jobs?
Cities near Beaverton, OR with the most Workforce Management job openings:
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Kaiser Permanente rating
8.2
Based on 922 frontline employees who took The Breakroom Quiz
53rd of 893 rated healthcare providers
Job description
Job Summary:
In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and/or region(s) by monitoring volume of contacts and staffing requirements and making adjustments to meet KPIs; tracking adherence to schedules and escalating any net staffing gaps caused by absences or offline exceptions; reviewing and sharing metrics with team; monitoring and ensuring all policies and procedures are contractually compliant; collaborating with team and stakeholders to address trends and incorporating into future forecasts; monitoring offline activities and allocating resources; identifying and reporting technical issues related to systems; participating in the maintenance of tools and implementation of solutions; and supporting training efforts on software and procedures.
Essential Responsibilities:
In addition to the responsibilities listed below, this position is responsible for maintaining key performance indicators (KPIs) in a contact center(s) and/or region(s) by monitoring volume of contacts and staffing requirements and making adjustments to meet KPIs; tracking adherence to schedules and escalating any net staffing gaps caused by absences or offline exceptions; reviewing and sharing metrics with team; monitoring and ensuring all policies and procedures are contractually compliant; collaborating with team and stakeholders to address trends and incorporating into future forecasts; monitoring offline activities and allocating resources; identifying and reporting technical issues related to systems; participating in the maintenance of tools and implementation of solutions; and supporting training efforts on software and procedures.
Essential Responsibilities:
- Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
- Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
- Supports contact center services by: supporting customers (e.g., internal stakeholders, members, patients, providers, doctors) with information and resources or directing them to the appropriate party, independently; and tracking and resolving routine, non-routine, and/or escalated issues reported by a wide variety of customers (e.g., internal stakeholders, members, patients, providers, doctors) as well as following procedures to escalate issues requiring additional review to senior team members.
- Enables contact center operations by: leveraging comprehensive foundational knowledge of labor environment regulations, requirements, and contracts, performance standards, measures, and goals to provide consistently high performance; and monitoring standard and nonstandard operational performance data and reports to identify areas for performance improvements.
- Contributes to the development of contact center operational insights by: analyzing basic operational data to provide contact center operations analysis insights; identifying operational improvements based on operations analysis results and learning best practices to apply solutions; and populating and interpreting standard operational reports and other analytical outputs for presentation to team members and leadership.
- Contributes to contact center service quality and effectiveness by: investigating standard and nonstandard service quality concerns submitted by members, internal KP staff, and any external agencies; and making recommendations and implementing strategies to remedy contact center quality concerns.
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