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Workforce Management Analyst Jobs in Minnesota (NOW HIRING)

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

Defense Logistics Agency

Management Analyst

Duluth, MN · On-site

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Provide direction to Directorate managers in the preparation of SF-52 packages. * Serve as the ...

RVO Health

Workforce Planning Associate

Minneapolis, MN · Hybrid

$60K - $72K/yr

... management activities across key business units. This individual will serve as the operational backbone of the Workforce Planning team - running recurring analyses, running day to day operational ...

nVent

Configuration Management Analyst

Anoka, MN

$54K - $100K/yr

Manage product data and ongoing maintenance to ensure manufacturing documentation aligns with engineering revision controlled documents and structure requirements. * Handle projects, tasks, resources ...

nVent

Configuration Management Analyst

Anoka, MN · On-site

$62K - $116K/yr

Manage product data and ongoing maintenance to ensure manufacturing documentation aligns with engineering revision controlled documents and structure requirements. * Handle projects, tasks, resources ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Minnesota

Workforce Management Analyst information

See Minnesota salary details

$37.7K

$95.6K

$168.9K

How much do workforce management analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management analyst in Minnesota is $95,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $129,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Minnesota? The most popular types of Workforce Management Analyst jobs in Minnesota are:
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What job categories do people searching Workforce Management Analyst jobs in Minnesota look for? The top searched job categories for Workforce Management Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Workforce Management Analyst jobs? Cities in Minnesota with the most Workforce Management Analyst job openings:
What are popular job titles related to Workforce Management Analyst jobs in MN? For Workforce Management Analyst jobs in MN, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $95,567 per year, or $45.9 per hour.

Workforce Management Specialist, Bilingual Spanish (Remote)

Hennepin Healthcare

Minneapolis, MN • Remote

$17.75 - $23/hr

Other

Re-posted 5 days ago

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote, Employees will need to be within 100-mile radius of our downtown campus.
Other: Bilingual Spanish 

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: The Workforce Management Specialist supports operations through coordination of scheduling and staffing.  Works collaboratively with Connection Center leaders to ensure correct staffing levels and target service levels are achieved.  Monitors real time service levels, capacity, and performance to ensure daily objectives are achieved.

RESPONSIBILITIES:

  • Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
  • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor
  • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Directs staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and considers how staffing allocations will impact results
  • Coordinates and communicates training, meetings, and other off phone activities
  • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence
  • Ensures call routing business rules and changes are communicated and implemented
  • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database
  • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders
  • Manages MYMD emergency broadcast messages when system and or telephone failures occur
  • Performs other duties as required

QUALIFICATIONS:

Minimum Qualifications:

  • Associate degree in business, management, call center administration
  • One (1) year of experience forecasting and planning in a call center
  • Three years' experience in customer service involving complex analytical problem-solving skills
  • Bilingual, Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Mitel Call Center and Workforce Management experience

Knowledge/ Skills/ Abilities:

  • Experience with telephony reporting systems
  • Knowledgeable of all contact center metrics, processes, and key performance indicators
  • Strong organizational, analytical and data look-up, entry and mining skills
  • Strong Excel skills
  • Excellent verbal and written communications
  • Ability to work with minimal guidance in a time critical environment
  • Flexibility and change management skills
  • Coaching and mentoring skills

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