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Workforce Management Analyst Jobs in Indiana (NOW HIRING)

Bowhead

Management Analyst

Crane, IN

Overview MANAGEMENT ANALYST (GXP 2026-25284): Bowhead seeks a technical data Management Analyst (MA) to join our GXP Platform and Launch Contract at NSWC Crane, IN. The Management Analyst will ...

Precise Systems

Management Analyst

Crane, IN

We are seeking a Management Analyst to support our customer in Crane, Indiana. This position provides analytical and program support for Government projects and acquisition efforts, with emphasis on ...

Precise Systems

Management Analyst

Crane, IN · On-site

We are seeking a Management Analyst to support our customer in Crane, Indiana. This position provides analytical and program support for Government projects and acquisition efforts, with emphasis on ...

TRISTAR

Management Analyst

Crane, IN · On-site

We are seeking a detail-oriented and analytical Management Analyst to join our dynamic team and support operations through comprehensive data analysis and strategic recommendations. Key ...

TRISTAR

Management Analyst

Crane, IN · On-site

Job Type Full-time Description We are seeking a detail-oriented and analytical Management Analyst to join our dynamic team and support operations through comprehensive data analysis and strategic ...

ManTech

Management Analyst

Crane, IN · On-site

MANTECH seeks a motivated, career and customer-oriented Management Analyst to join our team in Crane, IN . You will help protect our national security while working on innovative projects that offer ...

ManTech International

Management Analyst

Crane, IN · On-site

MANTECH seeks a motivated, career and customer-oriented Management Analyst to join our team in Crane, IN . You will help protect our national security while working on innovative projects that offer ...

Twen Nonwovens US

Management Analyst

Fort Wayne, IN · On-site

$62K/yr

Position Summary The Management Analyst evaluates organizational processes, systems, and performance to identify opportunities for operational improvement and strategic growth. This role collaborates ...

TWE Nonwovens US Inc

Management Analyst

Fort Wayne, IN · On-site

Position Summary The Management Analyst evaluates organizational processes, systems, and performance to identify opportunities for operational improvement and strategic growth. This role collaborates ...

ManTech International

Management Analyst

Crane, IN · On-site

MANTECH seeks a motivated, career and customer-oriented Management Analyst to join our team in Crane, IN . You will help protect our national security while working on innovative projects that offer ...

TRISTAR INC

Management Analyst

Crane, IN

Description We are seeking a detail-oriented and analytical Management Analyst to join our dynamic team and support operations through comprehensive data analysis and strategic recommendations. Key ...

ManTech

Management Analyst

Crane, IN

MANTECH seeks a motivated, career and customer-oriented Management Analyst to join our team in Crane, IN . You will help protect our national security while working on innovative projects that offer ...

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Showing results 1-20

All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Indiana

Workforce Management Analyst information

See Indiana salary details

$36.6K

$92.8K

$164.1K

How much do workforce management analyst jobs pay per year?

As of Jun 20, 2026, the average yearly pay for workforce management analyst in Indiana is $92,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the salary of WFM real time analyst?

The salary of a Workforce Management (WFM) Real-Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in larger organizations or high-cost areas.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM professionals collaborate with HR, they primarily concentrate on operational efficiency rather than employee relations or recruitment.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Indiana? The most popular types of Workforce Management Analyst jobs in Indiana are:
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What job categories do people searching Workforce Management Analyst jobs in Indiana look for? The top searched job categories for Workforce Management Analyst jobs in Indiana are:
What cities in Indiana are hiring for Workforce Management Analyst jobs? Cities in Indiana with the most Workforce Management Analyst job openings:
What are popular job titles related to Workforce Management Analyst jobs in IN? For Workforce Management Analyst jobs in IN, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Indiana as of June 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 5% Part Time, 4% Contract, and 1% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $92,849 per year, or $44.6 per hour.

Manager, Workforce Management

Everwise Credit Union

South Bend, IN • On-site

Full-time

Posted 6 days ago

Job description

Job Description:
Position Summary:
The Manager, Workforce Management leads the strategy, development, and execution of workforce planning for the Member Experience Center (MxC). This role is responsible for building and maturing the WFM function by ensuring optimal staffing levels, scheduling practices, and real-time management strategies that enable consistent, high-quality member service experiences while optimizing labor efficiency. The incumbent partners closely with MxC leadership and collaborate with HR and Finance as needed, to translate business goals into staffing strategies that support service level, abandonment, and efficiency targets across multiple communication channels.
Primary Responsibilities & Duties:
Workforce Strategy & Capacity Planning
  • Establish and lead the Workforce Management strategy and operating model.
  • Develop long-range staffing plans aligned with growth, seasonality, and strategic initiatives.
  • Build and maintain hiring and capacity plans including attrition, shrinkage, and training impacts.
  • Recommend service level targets and staffing strategies based on business goals.
  • Lead scenario planning for new initiatives, product launches, and marketing campaigns.

Forecasting & Demand Planning
  • Develop and maintain short- and long-term forecasts across voice and digital channels.
  • Identify drivers of contact demand and partner with business teams to anticipate volume changes.
  • Continuously improve forecast accuracy through analytics and modeling enhancements.

Scheduling & Optimization
  • Oversee creation and optimization of agent schedules aligned with forecasted demand.
  • Manage shift bidding, time-off planning, and intraday staffing strategies.
  • Drive multi-skill and multi-channel scheduling strategies to maximize flexibility and efficiency.
  • Develop and maintain shrinkage assumptions and staffing models.

Real-Time Workforce Management
  • Lead real-time management to ensure schedule adherence, service level performance, and operational responsiveness.
  • Establish escalation and communication protocols for intraday performance risks.
  • Recommend routing or operational adjustments based on performance trends.

Labor Planning & Collaboration
  • Partner with Member Experience Center leadership to support labor planning, staffing models, and hiring recommendations; collaborate with Finance and HR as needed.
  • Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities.
  • Provide recommendations to balance service performance with operational efficiency.

Reporting, Analytics & Leadership Communication
  • Develop and deliver WFM dashboards and leadership reporting.
  • Translate operational performance into actionable insights.
  • Present staffing strategies, risks, and performance trends to leadership.

Technology & Continuous Improvement
  • Own WFM technology strategy and system administration (NICE, Verint, Genesys, Calabrio, or similar platforms).
  • Identify and implement process improvements and automation opportunities.
  • Ensure data accuracy and integrity across WFM platforms.

Team Leadership & Development
  • Build, lead, and develop the Workforce Management team.
  • Establish standards, processes, and governance for the WFM function.
  • Foster a culture of accountability, accuracy, and continuous improvement.

Business Continuity & Peak Planning
  • Develop contingency staffing plans for outages, emergencies, and seasonal demand.
  • Lead peak planning and special event staffing strategies

Knowledge/ Skills:
  • Strong analytical and quantitative skills with the ability to translate data into actionable insights, including workforce modeling, queueing theory, and contact center staffing methodologies.
  • Deep understanding of contact center operations and performance metrics.
  • Ability to influence and partner with leadership.
  • Strong communication and presentation skills.
  • Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc.).
  • Experience with enterprise WFM platforms (NICE, Verint, Genesys, Calabrio, or similar).
  • Delivers strong results in a fast-paced environment with a high volume of member interactions (inbound, chat, video, outbound, etc.).

Minimum Requirements:
  • Bachelor's degree in Business, Operations, Analytics, related field or equivalent experience.
  • 4+ years of Workforce Management experience in a contact center environment.
  • 2+ years of leadership experience.
  • Strong knowledge of contact center operations.
  • Variability in hours, including weekend and holiday hours.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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