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Wfm Analyst Jobs in Indiana (NOW HIRING)

Assists Team Leader in analysis of sales, reports and labor. * Demonstrates advanced product ... Consistently communicates and models WFM vision and goals. * * Maintains awareness of customer ...

Department Manager

Schererville, IN · On-site

$19.05 - $33.20/hr

Assists Team Leader in analysis of sales, reports and labor. * Demonstrates advanced product ... Consistently communicates and models WFM vision and goals. * * Maintains awareness of customer ...

Wfm Analyst information

See Indiana salary details

$40.9K

$49.5K

$60.4K

How much do wfm analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for wfm analyst in Indiana is $49,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $49,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM analyst, and why are they important?

To thrive as a WFM Analyst, you need strong analytical abilities, proficiency in forecasting and scheduling, and a background in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, as well as advanced Excel skills, are typically required. Excellent communication, problem-solving, and adaptability help WFM Analysts collaborate effectively and respond to changing business needs. These skills ensure accurate staffing, optimized resource allocation, and efficient operations in dynamic environments.

What is the difference between Wfm Analyst vs Workforce Scheduler?

AspectWfm AnalystWorkforce Scheduler
Primary RoleAnalyzes workforce data, forecasts staffing needs, and optimizes staffing strategiesCreates and manages staff schedules based on forecasts and operational requirements
Required SkillsData analysis, forecasting, problem-solving, proficiency with WFM toolsScheduling software, attention to detail, understanding of operational demands
Work EnvironmentOffice setting, often in call centers or customer service industriesOffice environment, primarily in call centers, retail, or healthcare sectors
Common CertificationsWorkforce management certifications, data analysis skillsScheduling software certifications, operational knowledge

While both roles focus on staffing and operational efficiency, a Wfm Analyst primarily analyzes data and forecasts staffing needs, whereas a Workforce Scheduler focuses on creating and managing staff schedules based on those forecasts. The Wfm Analyst provides strategic insights, while the Workforce Scheduler executes daily staffing plans to meet operational demands.

What is a WFM analyst?

Workforce Management (WFM) Analysts are professionals who specialize in forecasting staffing needs, scheduling employees, and analyzing workforce data to optimize efficiency in organizations, often within call centers or customer service environments. They use data-driven tools to predict call volumes or workload, ensuring the right number of staff are available to meet service levels while minimizing costs. WFM Analysts also monitor real-time performance, identify trends, and provide recommendations to improve operational effectiveness. Their work is crucial for maintaining a balance between customer satisfaction and operational efficiency.

Is a Wfm analyst a good career?

A WFM (Workforce Management) analyst is a role focused on optimizing staffing, scheduling, and resource allocation using tools like spreadsheets and workforce management software. It offers opportunities for career growth in operations and analytics, with a demand for strong analytical skills and industry knowledge. The role can provide stable employment in customer service, call centers, and other industries that rely on efficient workforce planning.

How to become a Wfm analyst?

To become a WFM (Workforce Management) analyst, candidates typically need a bachelor's degree in business, analytics, or a related field, along with experience in data analysis, forecasting, and scheduling. Proficiency in workforce management tools like NICE, Verint, or Aspect, as well as strong analytical and communication skills, are also important. Certifications such as Certified Workforce Planning Professional (CWPP) can enhance job prospects.

How does a WFM analyst typically collaborate with operations and management teams to optimize workforce efficiency?

A WFM (Workforce Management) Analyst works closely with both operations and management teams to forecast staffing needs, create effective schedules, and monitor real-time performance metrics. They regularly communicate with team leads to adjust staffing in response to changing call volumes or business needs, ensuring service levels are met. This collaboration often involves analyzing data trends, presenting actionable insights, and recommending process improvements to optimize workforce efficiency and maintain a positive customer experience.
What are popular job titles related to Wfm Analyst jobs in Indiana? For Wfm Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Wfm Analyst jobs in Indiana look for? The top searched job categories for Wfm Analyst jobs in Indiana are:
Infographic showing various Wfm Analyst job openings in Indiana as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $49,495 per year, or $23.8 per hour.

UKG PRO WFM Time Keeping Senior Consultant

Deloitte

Indianapolis, IN

$100K - $122K/yr

Other

Re-posted 18 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

46th of 150 rated financial services


Job description

UKG PRO WFM Time Keeping Senior Consultant

Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO WFM Time Keeping Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.

Recruiting for this role ends on 06/11/2027.

Work you'll do

As a UKG PRO WFM Time Keeping Senior Consultant on the HR Strategy & Technology team, you will be responsible for:

  • Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support
  • Supporting full lifecycle workforce management implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
  • Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
  • Serving clients across industries such as healthcare, consumer, and manufacturing

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Qualifications

Required:

  • Bachelor's degree or equivalent
  • 4+ years of experience in human resources and workforce management functions and processes
  • 4+ years of experience implementing UKG Pro Workforce Management Timekeeping, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration layer support
  • 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • 4+ years of experience leading requirements gathering workshops and facilitating client meetings
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience working in a consulting environment
  • Experience implementing human resources information systems other than UKG Pro Workforce Management
  • Experience serving clients in healthcare, consumer, Retail, Hospitality, or manufacturing industries

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities.  If you require a reasonable accommodation to participate in the recruiting process, please direct your inquires to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.  

For more information about Human Capital, visit our landing page at:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HCFY27, #HRSTFY27


Qualifications:

UKG PRO WFM Time Keeping Senior Consultant

Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO WFM Time Keeping Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.

Recruiting for this role ends on 06/11/2027.

Work you'll do

As a UKG PRO WFM Time Keeping Senior Consultant on the HR Strategy & Technology team, you will be responsible for:

  • Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support
  • Supporting full lifecycle workforce management implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
  • Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
  • Serving clients across industries such as healthcare, consumer, and manufacturing

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Qualifications

Required:

  • Bachelor's degree or equivalent
  • 4+ years of experience in human resources and workforce management functions and processes
  • 4+ years of experience implementing UKG Pro Workforce Management Timekeeping, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration layer support
  • 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • 4+ years of experience leading requirements gathering workshops and facilitating client meetings
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience working in a consulting environment
  • Experience implementing human resources information systems other than UKG Pro Workforce Management
  • Experience serving clients in healthcare, consumer, Retail, Hospitality, or manufacturing industries

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities.  If you require a reasonable accommodation to participate in the recruiting process, please direct your inquires to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.  

For more information about Human Capital, visit our landing page at:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HCFY27, #HRSTFY27


Education:Bachelor's DegreeEmployment Type:

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