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Wfm Analyst Jobs (NOW HIRING)

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...

Elevance Health

WFM Analyst (contract)

Columbus, OH · Hybrid

Updates schedules to ensure WFM system is able to provide statistical staffing requirements based upon current staffing availability. Updates schedules to account for breaks, paid time off, tardiness ...

Elevance Health

WFM Analyst (contract)

Columbus, OH · Hybrid

Updates schedules to ensure WFM system is able to provide statistical staffing requirements based upon current staffing availability. Updates schedules to account for breaks, paid time off, tardiness ...

UGI

CES Workforce Management Analyst

Brooklyn Heights, OH · On-site

$75K/yr

The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume ...

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Wfm Analyst information

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$43K

$52K

$63.5K

How much do wfm analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for wfm analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM analyst, and why are they important?

To thrive as a WFM Analyst, you need strong analytical abilities, proficiency in forecasting and scheduling, and a background in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, as well as advanced Excel skills, are typically required. Excellent communication, problem-solving, and adaptability help WFM Analysts collaborate effectively and respond to changing business needs. These skills ensure accurate staffing, optimized resource allocation, and efficient operations in dynamic environments.

What is the difference between Wfm Analyst vs Workforce Scheduler?

AspectWfm AnalystWorkforce Scheduler
Primary RoleAnalyzes workforce data, forecasts staffing needs, and optimizes staffing strategiesCreates and manages staff schedules based on forecasts and operational requirements
Required SkillsData analysis, forecasting, problem-solving, proficiency with WFM toolsScheduling software, attention to detail, understanding of operational demands
Work EnvironmentOffice setting, often in call centers or customer service industriesOffice environment, primarily in call centers, retail, or healthcare sectors
Common CertificationsWorkforce management certifications, data analysis skillsScheduling software certifications, operational knowledge

While both roles focus on staffing and operational efficiency, a Wfm Analyst primarily analyzes data and forecasts staffing needs, whereas a Workforce Scheduler focuses on creating and managing staff schedules based on those forecasts. The Wfm Analyst provides strategic insights, while the Workforce Scheduler executes daily staffing plans to meet operational demands.

What is a WFM analyst?

Workforce Management (WFM) Analysts are professionals who specialize in forecasting staffing needs, scheduling employees, and analyzing workforce data to optimize efficiency in organizations, often within call centers or customer service environments. They use data-driven tools to predict call volumes or workload, ensuring the right number of staff are available to meet service levels while minimizing costs. WFM Analysts also monitor real-time performance, identify trends, and provide recommendations to improve operational effectiveness. Their work is crucial for maintaining a balance between customer satisfaction and operational efficiency.

Is a Wfm analyst a good career?

A WFM (Workforce Management) analyst is a role focused on optimizing staffing, scheduling, and resource allocation using tools like spreadsheets and workforce management software. It offers opportunities for career growth in operations and analytics, with a demand for strong analytical skills and industry knowledge. The role can provide stable employment in customer service, call centers, and other industries that rely on efficient workforce planning.

How to become a Wfm analyst?

To become a WFM (Workforce Management) analyst, candidates typically need a bachelor's degree in business, analytics, or a related field, along with experience in data analysis, forecasting, and scheduling. Proficiency in workforce management tools like NICE, Verint, or Aspect, as well as strong analytical and communication skills, are also important. Certifications such as Certified Workforce Planning Professional (CWPP) can enhance job prospects.

How does a WFM analyst typically collaborate with operations and management teams to optimize workforce efficiency?

A WFM (Workforce Management) Analyst works closely with both operations and management teams to forecast staffing needs, create effective schedules, and monitor real-time performance metrics. They regularly communicate with team leads to adjust staffing in response to changing call volumes or business needs, ensuring service levels are met. This collaboration often involves analyzing data trends, presenting actionable insights, and recommending process improvements to optimize workforce efficiency and maintain a positive customer experience.
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Wfm Analyst jobs near you
Infographic showing various Wfm Analyst job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

UKG WFM Analyst

Bright Mind Solutions LLC

Chicago, IL • On-site

Contractor

Re-posted 12 days ago

Job description

UKG WFM Analyst | Chicago, IL (Hybrid)
We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping.
Must have:
UKG WFM (Timekeeping, Pay Rules, Accruals, Work Rules)
Union experience
Advanced Scheduling is a plus
 

 Location: Chicago (Hybrid)

If you are interested or have any references please share resume at mukul@brightmindsol.com.