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Wfm Analyst Jobs (NOW HIRING)

... WFM strategy, tooling, and operational excellence and day-to-day leadership ... This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor ...

... WFM strategy, tooling, and operational excellence and day-to-day leadership ... This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor ...

UKG WFM Senior Analyst

Lake Mary, FL · On-site

$76K - $101K/yr

Role Overview The UKG WFM Sr. Analyst is a strategic and technical liaison between MPW and the time manager vendor (UKG). The Sr. Analyst also manages, maintains, and supports the UKG Workforce ...

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making ...

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making ...

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Wfm Analyst information

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$43K

$52K

$63.5K

How much do wfm analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for wfm analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM analyst, and why are they important?

To thrive as a WFM Analyst, you need strong analytical abilities, proficiency in forecasting and scheduling, and a background in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, as well as advanced Excel skills, are typically required. Excellent communication, problem-solving, and adaptability help WFM Analysts collaborate effectively and respond to changing business needs. These skills ensure accurate staffing, optimized resource allocation, and efficient operations in dynamic environments.

What is the difference between Wfm Analyst vs Workforce Scheduler?

AspectWfm AnalystWorkforce Scheduler
Primary RoleAnalyzes workforce data, forecasts staffing needs, and optimizes staffing strategiesCreates and manages staff schedules based on forecasts and operational requirements
Required SkillsData analysis, forecasting, problem-solving, proficiency with WFM toolsScheduling software, attention to detail, understanding of operational demands
Work EnvironmentOffice setting, often in call centers or customer service industriesOffice environment, primarily in call centers, retail, or healthcare sectors
Common CertificationsWorkforce management certifications, data analysis skillsScheduling software certifications, operational knowledge

While both roles focus on staffing and operational efficiency, a Wfm Analyst primarily analyzes data and forecasts staffing needs, whereas a Workforce Scheduler focuses on creating and managing staff schedules based on those forecasts. The Wfm Analyst provides strategic insights, while the Workforce Scheduler executes daily staffing plans to meet operational demands.

What is a WFM analyst?

Workforce Management (WFM) Analysts are professionals who specialize in forecasting staffing needs, scheduling employees, and analyzing workforce data to optimize efficiency in organizations, often within call centers or customer service environments. They use data-driven tools to predict call volumes or workload, ensuring the right number of staff are available to meet service levels while minimizing costs. WFM Analysts also monitor real-time performance, identify trends, and provide recommendations to improve operational effectiveness. Their work is crucial for maintaining a balance between customer satisfaction and operational efficiency.

Is a Wfm analyst a good career?

A WFM (Workforce Management) analyst is a role focused on optimizing staffing, scheduling, and resource allocation using tools like spreadsheets and workforce management software. It offers opportunities for career growth in operations and analytics, with a demand for strong analytical skills and industry knowledge. The role can provide stable employment in customer service, call centers, and other industries that rely on efficient workforce planning.

How to become a Wfm analyst?

To become a WFM (Workforce Management) analyst, candidates typically need a bachelor's degree in business, analytics, or a related field, along with experience in data analysis, forecasting, and scheduling. Proficiency in workforce management tools like NICE, Verint, or Aspect, as well as strong analytical and communication skills, are also important. Certifications such as Certified Workforce Planning Professional (CWPP) can enhance job prospects.

How does a WFM analyst typically collaborate with operations and management teams to optimize workforce efficiency?

A WFM (Workforce Management) Analyst works closely with both operations and management teams to forecast staffing needs, create effective schedules, and monitor real-time performance metrics. They regularly communicate with team leads to adjust staffing in response to changing call volumes or business needs, ensuring service levels are met. This collaboration often involves analyzing data trends, presenting actionable insights, and recommending process improvements to optimize workforce efficiency and maintain a positive customer experience.
More about Wfm Analyst jobs
What cities are hiring for Wfm Analyst jobs? Cities with the most Wfm Analyst job openings:
What states have the most Wfm Analyst jobs? States with the most job openings for Wfm Analyst jobs include:
Infographic showing various Wfm Analyst job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

UKG Functional Analyst III

RWJBarnabas Health

Oceanport, NJ • Hybrid

$110K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 329 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers


Job description

Job Title: UKG Functional Analyst III

Location: System Business Office

Department Name: UKG Capital Project

Req #: 0000225850

Status: Salaried

Shift: Day

Pay Range: $110,681.00 - $156,337.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Role:

Senior Analyst - UKG Workforce Management - WFM

Technical / Functional Analyst III – Timekeeping, Advanced Scheduler, Governance

Overview: 

The Senior WFM Analyst will support the implementation and ongoing management of UKG Workforce Management (formerly Kronos Dimensions). This role combines strong Timekeeping/Scheduler application configuration skills with IT governance, documentation, and change management discipline.

Key Responsibilities

  • Configure and troubleshoot UKG WFM Timekeeping rules, pay policies, rounding, and exceptions.
  • Support Advanced Scheduler configuration including patterns, rotations, and coverage rules.
  • Participate as SME in WFM implementation activities, upgrades, and regression testing.
  • Analyze business requirements and translate them into functional/technical specifications.
  • Provide day‑to‑day functional support for Time & Attendance modules.
  • Assist with enhancements, new releases, interfaces, and system performance issues.
  • Validate system changes and data flow.
  • Establish documentation standards, templates, decision logs, and version control.
  • Assist in managing workflows for enhancements and configuration requests.
  • Build and maintain organized folder structures and shared repositories for the WFM team.
  • Document functional designs, process flows, test scripts, and configuration guidance to ensure adherence to IT policies, audit requirements, and security standards.
  • Assist in defining “as‑is” and “to‑be” processes to support operational transformation.
  • Provide technical troubleshooting support for hardware/software related to clocks and devices.
  • Gather and document business requirements from functional users and vendors.
  • Contribute to cleanup initiatives including data validation, exception review, and workflow improvements.
  • Participate in developing analytics and reporting requirements around scheduling and timekeeping.
  • Assist with integration validation across systems such as HRIS, Payroll, and downstream applications.

Required Qualifications

  • Direct UKG WFM / Dimensions experience (Timekeeping required; Advanced Scheduler, plus).
  • Strong Excel skills (pivot tables, v‑lookups, data analysis).
  • Demonstrated experience with IT change management, governance, or transformation initiatives.
  • Ability to document processes and communicate complex technical concepts clearly.

Preferred Qualifications

  • Healthcare or multi‑union environment experience.
  • Experience with ServiceNow or similar workflow intake systems.
  • Bachelor’s degree preferred, or equivalent experience.

Work Location & Expectations

  • Hybrid 1 mandatory onsite day per week (Wednesday) in Oceanport, NJ.
  • Occasional travel to other RWJBarnabas Health locations as required.

Interested in learning more about our IT&S team? Check out this video from our leadership team! https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer
#LI-SK1


What RWJBarnabas Health employees say

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015