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Wfm Analyst Jobs (NOW HIRING)

Bally's Corporation

WFM Systems Analyst

Providence, RI · On-site

$80K - $85K/yr

... UKG Pro WFM certifications (preferred) Experience in multi-location or unionized environments (preferred) Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other ...

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of ... Troubleshoot production issues, perform root cause analysis, and implement corrective actions.

Gusto, Inc.

WFM Capacity & Analytics Planner

Denver, CO · On-site

$98K - $121K/yr

Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools to surface WFM insights for operations and leadership; demonstrated ...

New

Flex

WFM Real-Time Analyst

New York, NY

Proficiency in WFM tools (Zendesk, Tymeshift, or similar) * Advanced Excel skills (pivot tables, complex formulas); SQL and data analysis tools a plus * Familiarity with AI agent workflows and ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

Proficiency in WFM tools (Zendesk, Tymeshift, or similar) * Advanced Excel skills (pivot tables, complex formulas); SQL and data analysis tools a plus * Familiarity with AI agent workflows and ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI · On-site

$50K - $74K/yr

About the Role We are seeking an analytical and decisive leader to step into the role of WFM RTA Supervisor . In this critical on-site role in Detroit, you will be responsible for overseeing the day ...

Ascension

Senior Business Systems Analyst

$96K/yr

Serve as a subject matter expert and solution specialist on large-scale workforce management (WFM) projects, driving WFM analytics, insights, and high-quality solutions across cross-functional teams.

New

Sarian, Inc.

UKG Pro WFM Solution Architect

OR · On-site +1

$59 - $77.75/hr

UKG Pro WFM Solution Architect/only W2 Location: Seattle, WA Remote JD: * Leading large-scale UKG ... Excellent analytical and problem-solving skills. * Must have a learner attitude with minimum ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI

$50K - $74K/yr

About the Role We are seeking an analytical and decisive leader to step into the role of WFM RTA Supervisor . In this critical on-site role in Detroit, you will be responsible for overseeing the day ...

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Wfm Analyst information

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$43K

$52K

$63.5K

How much do wfm analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for wfm analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM analyst, and why are they important?

To thrive as a WFM Analyst, you need strong analytical abilities, proficiency in forecasting and scheduling, and a background in business, statistics, or a related field. Familiarity with workforce management systems like NICE IEX, Verint, or Genesys, as well as advanced Excel skills, are typically required. Excellent communication, problem-solving, and adaptability help WFM Analysts collaborate effectively and respond to changing business needs. These skills ensure accurate staffing, optimized resource allocation, and efficient operations in dynamic environments.

What is the difference between Wfm Analyst vs Workforce Scheduler?

AspectWfm AnalystWorkforce Scheduler
Primary RoleAnalyzes workforce data, forecasts staffing needs, and optimizes staffing strategiesCreates and manages staff schedules based on forecasts and operational requirements
Required SkillsData analysis, forecasting, problem-solving, proficiency with WFM toolsScheduling software, attention to detail, understanding of operational demands
Work EnvironmentOffice setting, often in call centers or customer service industriesOffice environment, primarily in call centers, retail, or healthcare sectors
Common CertificationsWorkforce management certifications, data analysis skillsScheduling software certifications, operational knowledge

While both roles focus on staffing and operational efficiency, a Wfm Analyst primarily analyzes data and forecasts staffing needs, whereas a Workforce Scheduler focuses on creating and managing staff schedules based on those forecasts. The Wfm Analyst provides strategic insights, while the Workforce Scheduler executes daily staffing plans to meet operational demands.

What is a WFM analyst?

Workforce Management (WFM) Analysts are professionals who specialize in forecasting staffing needs, scheduling employees, and analyzing workforce data to optimize efficiency in organizations, often within call centers or customer service environments. They use data-driven tools to predict call volumes or workload, ensuring the right number of staff are available to meet service levels while minimizing costs. WFM Analysts also monitor real-time performance, identify trends, and provide recommendations to improve operational effectiveness. Their work is crucial for maintaining a balance between customer satisfaction and operational efficiency.

Is a Wfm analyst a good career?

A WFM (Workforce Management) analyst is a role focused on optimizing staffing, scheduling, and resource allocation using tools like spreadsheets and workforce management software. It offers opportunities for career growth in operations and analytics, with a demand for strong analytical skills and industry knowledge. The role can provide stable employment in customer service, call centers, and other industries that rely on efficient workforce planning.

How to become a Wfm analyst?

To become a WFM (Workforce Management) analyst, candidates typically need a bachelor's degree in business, analytics, or a related field, along with experience in data analysis, forecasting, and scheduling. Proficiency in workforce management tools like NICE, Verint, or Aspect, as well as strong analytical and communication skills, are also important. Certifications such as Certified Workforce Planning Professional (CWPP) can enhance job prospects.

How does a WFM analyst typically collaborate with operations and management teams to optimize workforce efficiency?

A WFM (Workforce Management) Analyst works closely with both operations and management teams to forecast staffing needs, create effective schedules, and monitor real-time performance metrics. They regularly communicate with team leads to adjust staffing in response to changing call volumes or business needs, ensuring service levels are met. This collaboration often involves analyzing data trends, presenting actionable insights, and recommending process improvements to optimize workforce efficiency and maintain a positive customer experience.
More about Wfm Analyst jobs
What cities are hiring for Wfm Analyst jobs? Cities with the most Wfm Analyst job openings:
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What job categories do people searching Wfm Analyst jobs look for? The top searched job categories for Wfm Analyst jobs are:
Wfm Analyst jobs near you
Infographic showing various Wfm Analyst job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

WFM Systems Analyst

Bally's Corporation

Providence, RI • On-site

$80K - $85K/yr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Description

Responsibilities:

  • Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
  • Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
  • Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
  • May mentor less experienced team members and is recognized for working knowledge.
  • Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of an intermediate level of complexity - to make recommendations for configurations, reporting, and/or integrations.
  • Follows and may make suggestions to any established requirements gathering process.
  • Coordinates and executes unit, integration and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
  • Provides support for integrations, reports, and large data imports/extractions of an intermediate level of complexity. Plans for and supports migrations, releases, upgrades and/or patches -mitigating risk/downstream impacts. Develops knowledge and on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
  • Collaborates with SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
  • Actively participates in design sessions and provides input on design and configuration iterations.
  • Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
  • Identify application changes to support the creation of change impact materials (job aids, training, FAQs, communications, etc.).
  • Assists with resolving \"How To\" questions and maintains relevant support materials.
  • Supports the design and testing of the system with a focus on business objectives and end user experience
  • Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or \"vote\" for enhancements.
  • Other duties as assigned

Target Salary:

  • $80,000- $85,000 Annual Salary (DOE)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Behaviors
Thought Provoking - Capable of making others think deeply on a subject
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks

Education
Bachelors of Information Technology (preferred)

Experience
Experience with Cognos or BI reporting tools (preferred)
UKG Pro WFM certifications (preferred)
Experience in multi-location or unionized environments (preferred)
Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company and its employees (preferred)
Must be able to obtain a regulatory license as required (preferred)
Proficiency in Excel, and understanding of API/middleware integration. (preferred)
3+ years of experience with UKG Pro WFM, Kronos Workforce Central or similar WFM systems (preferred)
Strong understanding of pay rules, labor compliance (FLSA), and forecasting. (preferred)
Bachelor's Degree in Information Systems, HR, or related experience (preferred)

Licenses & Certifications
RI Lottery License Ops (preferred)

Skills
  • Self-Management (preferred)
  • Strategic Thinking (preferred)
  • Problem solving (preferred)
  • Customer Service (preferred)
  • Communication (preferred)

    • Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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