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Workflow Management Jobs (NOW HIRING)

Govcio LLC

ServiceNow Workflow Manager

Hampton, VA · On-site

$120K - $150K/yr

We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation ... Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset ...

Hirekeyz Inc

PMO / Technical Manager

Cleveland, OH · On-site

Workflow Management * Stakeholder Management * Knowledge Management * Create project Plan, get signoff, track and monitor the progress, highlight any Risk and work on mitigation strategy * Develop ...

Excentium, Inc.

RECORDS MANAGEMENT/WORKFLOW SPECIALIST ID: 539 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description RECORDS MANAGEMENT/WORKFLOW REPORTING SPECIALIST Position ...

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How much do workflow management jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for workflow management in the United States is $23.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $26.44 per hour, depending on experience, location, and employer.

What is a workflow management?

A Workflow Management job involves designing, implementing, and optimizing business processes to improve efficiency and productivity. Professionals in this role analyze workflows, identify bottlenecks, and automate tasks where possible. They work closely with teams to ensure smooth coordination and streamlined operations. Strong problem-solving, communication, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in workflow management, and why are they important?

To excel in Workflow Management, strong organizational skills, process optimization expertise, and a background in business administration or operations are crucial. Familiarity with workflow automation tools, project management software (such as Asana or Trello), and process mapping systems is often required, and certifications like Lean Six Sigma are highly valued. Exceptional communication, analytical thinking, and problem-solving abilities set top performers apart in this role. These skills and qualifications enable professionals to streamline business processes, enhance productivity, and drive consistent results across teams.

What does a typical day look like for someone working in workflow management?

A typical day in Workflow Management involves analyzing current business processes, coordinating with various departments to identify bottlenecks, and implementing improvements to streamline operations. You may spend time using workflow automation or task management software to monitor progress, troubleshoot issues, and ensure projects remain on schedule. Collaboration is a key part of the role, as you'll regularly communicate with team members, managers, and IT professionals to keep processes running smoothly. The work environment is often dynamic and fast-paced, requiring both independent initiative and teamwork.

What skills are needed for workflow management?

Workflow management requires strong organizational and planning skills, the ability to analyze and optimize processes, and proficiency with project management tools such as Trello or Asana. Effective communication, problem-solving, and adaptability are also essential for coordinating tasks and ensuring efficiency across teams.
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Workflow Management jobs near you
Infographic showing various Workflow Management job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,158 per year, or $23.6 per hour.

ServiceNow Workflow Manager

Govcio LLC

Hampton, VA • On-site

$120K - $150K/yr

Full-time

Re-posted 22 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 223 rated it services

Job description

Overview:

GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position.

Responsibilities:

We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia.


Key Responsibilities

  • Technical Leadership
    • Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
    • Lead complex ServiceNow projects including upgrades, integrations, and custom application development
    • Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility
    • Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks
    • Review and approve technical designs, workflows, and customizations
    • Stay current with ServiceNow platform updates, new features, and emerging capabilities.
  • People Management
    • Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts
    • Conduct performance reviews, set goals, and create individual development plans
    • Foster a collaborative, innovative team culture focused on continuous learning
    • Provide coaching and technical guidance to team members at various skill levels
    • Manage resource allocation and workload distribution across the team 
  • Operational Excellence
    • Ensure SLA compliance and maintain high service quality standards 
    • Lead incident response and problem resolution for platform issues
    • Manage vendor relationships and coordinate with ServiceNow support when needed
    • Develop and maintain team documentation, procedures, and knowledge base
  • Strategic Planning
    • Lead the ServiceNow roadmap planning and technology strategy
    • Develop and maintain analytics frameworks to measure team performance and platform effectiveness
    • Create executive-level dashboards and reports to demonstrate business value and ROI
    • Identify opportunities for process improvement and automation using data-driven insights
  • Support business stakeholders in defining requirements and solution approaches
Qualifications:

High School with 9+ years (or commensurate experience)

Required Skills and Experience

Clearance: TS/SCI 

  • DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)
  • Experience with ServiceNow 
    • Knowledge of core ServiceNow modules
    • IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog
    • Configuration Management Database (CMDB)- CI relationships, data Integrity
    • Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence
    • Customer Service Management (CSM)
    • Security Incident Response (SIR)
    • ServiceNow App Engine and Platform capabilities
  • CMDB Management: Expertise in:
    • CMDB design, implementation, and ongoing governance
    • Configuration Item (CI) identification, classification, and relationship mapping
    • CMDB data quality management and health scoring
    • Integration with discovery tools and automated population strategies
    • CMDB analytics and reporting for IT asset visibility
    • Compliance with ITIL configuration management processes
  • Analytics & Reporting: Proficiency in:
    • ServiceNow Performance Analytics implementation and configuration
    • Dashboard creation and data visualization guidelines
    • Benchmark development and metrics strategy aligned with business objectives
    • Advanced reporting using Report Builder and scheduled reporting
    • Data analysis and trend identification for operational insights
    • Integration with external BI tools and data warehouses
  • Development Skills: Proficiency in:
    • JavaScript, Glide APIs, and ServiceNow scripting
    • ServiceNow Flow Designer and Workflow
    • REST/SOAP web services and integrations
    • HTML, CSS, and UI customization
    • Database concepts and ServiceNow data modeling
    • A deep understanding of Secure Development Life Cycle (SDLC)

Preferred Skills and Experience 

  • Certifications
    • ServiceNow Certified System Administrator (CSA)
    • ITIL Foundations 
  • Experience with DOD Networks (NIPR, SIPR, JWICS)

#NSS 

#AR

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Posted Salary Range: USD $120,000.00 - USD $150,650.00 /Yr.

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