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Weekend Technical Support Engineer Jobs (NOW HIRING)

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Verkada

Technical Support Engineer

New York, NY · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location: Birmingham, Alabama - On-Site Reports To: Director of Product Start Date: Immediate Company Overview Ready ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location: Birmingham, Alabama - On-Site Reports To: Director of Product Start Date: Immediate Company Overview Ready ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery standards and collaborating with both internal teams and customers to resolve issues. Responsibilities : • ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. * Delivering a world-class customer experience for inbound ...

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Comfortable working Monday-Friday, 9:00am-6:00pm EST, with availability for weekend and holiday ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

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Weekend Technical Support Engineer information

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How much do weekend technical support engineer jobs pay per year?

As of Jul 9, 2026, the average yearly pay for weekend technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
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Weekend Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Material Handling Systems, Inc.

Remote

Full-time

Re-posted 7 days ago

Job description

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
About the Role
We are seeking a highly skilled Technical Support Engineer to provide enterprise-level support for our customers' automated material handling and fulfillment systems. This role supports a wide range of conveyor, sorter, robotics, and controls technologies across distribution, logistics, and fulfillment operations.
As part of our Tier 2 Controls Support team, you will serve as a critical technical resource supporting customer systems after project go-live. You will work directly with customers to troubleshoot, diagnose, and resolve complex operational and controls-related issues in live production environments.
The ideal candidate combines strong technical expertise with exceptional communication skills, a customer-first mindset, and a passion for problem-solving. Success in this role requires the ability to independently investigate issues, manage cases through resolution, and continuously learn new technologies and systems.
Schedule: Monday-Friday, 2:00 PM - 11:00 PM EST
On-Call Rotation: Weekend on-call support rotation required
Essential Functions
  • Provide remote technical support for automated material handling, logistics, and fulfillment systems
  • Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment
  • Analyze, diagnose, and resolve production-critical issues in a timely and effective manner
  • Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts
  • Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions
  • Perform or oversee system modifications to improve performance, reliability, and uptime
  • Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue
  • Coordinate across internal teams and external partners to drive complex technical issues to completion
  • Maintain a high level of professionalism while supporting customers during high-pressure operational events
  • Work independently and effectively in a remote environment with minimal supervision
  • Participate in a rotating weekend on-call schedule as an escalation resource

Qualifications
  • Associate's or Bachelor's degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred; equivalent industry experience will also be considered
  • 5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems
  • 5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting
  • Strong background in industrial automation and controls support required
  • Experience supporting live production or operational systems strongly preferred
  • Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred

Required Skills & Experience
Controls & Automation
  • Strong PLC troubleshooting experience required
  • Allen-Bradley/Rockwell experience required
  • Experience with Beckhoff/TwinCAT and Siemens PLC platforms preferred
  • Experience with Schneider PLC platforms is a plus
  • SCADA/HMI experience preferred:
    • Ignition
    • FactoryTalk View
    • Indusoft
    • Wonderware

Electrical & Industrial Systems
  • Strong understanding of low-voltage control circuits and high-voltage power systems
  • Ability to read and interpret electrical schematics and technical drawings
  • Experience troubleshooting conveyors, sortation systems, robotics, and automated material handling equipment
  • VFD experience preferred:
    • Allen-Bradley
    • SEW
    • Eaton
    • ABB

Technical & Systems Knowledge
  • Working knowledge of Windows and Unix/Linux operating systems
  • Basic scripting and computer hardware troubleshooting experience preferred
  • CAD, drafting, and red-line experience a plus
  • Networking experience or certifications are a plus

Professional Skills
  • Strong customer-facing communication and relationship management skills
  • Ability to work independently and take ownership of technical issues through resolution
  • Strong case management and organizational skills with the ability to manage multiple priorities while maintaining momentum on complex or long-term issues
  • Demonstrated perseverance in troubleshooting and resolving technical problems, including coordinating with internal teams, vendors, and customers to ensure successful outcomes
  • Strong analytical thinking and problem-solving abilities
  • Ability to remain calm, focused, and effective during high-pressure production incidents
  • Excellent troubleshooting and critical-thinking skills
  • Excellent written and verbal communication skills
  • Curiosity and a continuous learning mindset with the ability to adapt to new technologies and systems
  • Strong understanding of OSHA requirements and industrial safety standards

The base salary range for this role is $76,100 to $114,200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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