ZipRecruiter

Log In

1

Utility Customer Service Jobs (NOW HIRING)

Alsco, Inc.

Route Relief Utility Driver

Dallas, TX · On-site

Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

Alsco, Inc.

Route Relief Utility Driver

Slidell, LA

Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

Alsco, Inc.

Route Relief Utility Driver

Houston, TX

Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

Alsco, Inc.

Route Relief Utility Driver

Boise, ID

Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

next page

Showing results 1-20

People also search for

All JobsUtility Customer Service Jobs

Utility Customer Service information

See salary details

$12

$24

$38

How much do utility customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
What job categories do people searching Utility Customer Service jobs look for? The top searched job categories for Utility Customer Service jobs are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,017 per year, or $24 per hour.

Utility Customer Service Representative

Warren County (NC)

Warrenton, NC • On-site

$37K - $46K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description GENERAL DEFINITION OF WORK: Performs difficult skilled clerical and administrative work involving customer accounts, service, billing and collection; does related work as required. Work is performed under the general supervision of the Utility Customer Service Supervisor. ESSENTIAL FUNCTIONS/TYPICAL TASKS: Assisting customers with utility service and accounts; processing service requests and complaints; maintaining customer service, billing and collection records and files.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Answer department main line, responding to questions, processing complaints, informing customers of various issues regarding their service and/or account or routes calls to proper person. Posts bill payments; process cash or check payments for bank deposit

Process bank drafts, cancellations, leak adjustments, late fees and other miscellaneous fees. Explains policies to customers regarding deposits, connections, taps, service charges, etc. Create work orders for addressing customer complaints.

Prepares applications for new utility accounts; Maintain customer files, administers leak adjustments and late fees. Types letters, memoranda and correspondence as needed. Assist with research, education and displays.

Run reports; maintain spreadsheets. Runs departmental errands, picks up supplies and materials as needed. Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES: Thorough knowledge of utility service and clerical terminology, methods, procedures and equipment; thorough knowledge of standard office procedures, practices and equipment; thorough knowledge of utility service connection and termination procedures and customer billing, collecting and adjusting methods and procedures; ability to understand and follow oral and written directions; ability to follow detailed work procedures; ability to post accounts and to perform mathematical computations with speed and accuracy; ability to cross train and serve as backup when needed; skill in complex dealing with staff, citizens and all levels of utility customers; skill in the use of a variety of office and data processing equipment; ability to establish and maintain positive working relationships with associates and customers. EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to graduation from high school supplemented by courses in customer service and moderate experience in general office and public contact work. Considerable knowledge of principles and processes for providing customer service.

Comprehensive knowledge of general office equipment and personal computers to include customer information systems, word processing, spreadsheet, and related software. PHYSICAL REQUIREMENTS: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects, and some light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires standing, sitting, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside environmental conditions. SPECIAL REQUIREMENTS: Possession of an appropriate driver's license valid in the State of North Carolina.

Apply