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Utility Customer Service Jobs (NOW HIRING)

Lake Worth Beach

CUSTOMER SERVICE REP

Lake Worth Beach, FL · On-site

$14.25 - $19.25/hr

Research and verify Utility customer account information to provide information regarding services, products, billing, etc. * Process and balance utility payment batches for payments received through ...

coctx

Service Support Assistant

Carrollton, TX

$16.75 - $23/hr

Utility Customer Service REPORTS TO: Utility Customer Service Supervisor SUMMARY: Responsible for serving as the first point of contact for constituent calls and walk-ins associated with area of ...

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Utility Customer Service information

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$24

$38

How much do utility customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
What job categories do people searching Utility Customer Service jobs look for? The top searched job categories for Utility Customer Service jobs are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Water Utility Customer Service Representative

PrideStaff

Spring, TX • On-site

$16/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Water Utility Customer Service Representative  
Location: Spring, TX 77373
Pay Rate: $16/hr
Schedule: M-F, Day Shift, 8AM - 4:30PM
Full Time

Overview:
Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. Services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems

Responsibilities:

  • Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
  • Monthly billing, processing customer payments, preparing bills, and making adjustments.
  • Data entry and editing system-generated reports for accuracy
  • Investigate billing discrepancies, process past due notices, process billing and fines as related to utility billing.
  • Handling work orders for service disconnections, reconnections, and new orders.
  • Service turn on and off: Processing requests to turn water service on and off.
  • Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
  • Database management: Inputting and querying databases to make financial adjustments and prorate changes.
  • Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues

Other responsibilities may include:

  • Verifying credit and deposit information
  • Reviewing customer correspondence
  • Providing information about community financial assistance resources
  • Reviewing income eligibility applications, tax returns, and transcripts

Required Qualifications :

  • Fluency in English
  • Bilingual English/Spanish is preferred but not required
  • Minimum high school diploma or equivalent
  • Utility company experience is  preferred but not required
  • Analytical Skills
  • Basic Computer knowledge

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Company Description

Today’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.

PrideStaff logo

About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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