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Utility Customer Service Jobs (NOW HIRING)

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Service Support Assistant

Carrollton, TX

$16.75 - $23/hr

Utility Customer Service REPORTS TO: Utility Customer Service Supervisor SUMMARY: Responsible for serving as the first point of contact for constituent calls and walk-ins associated with area of ...

City of Garland Texas

$33K - $38K/yr

Up to 2 years utility customer service billing or CIS experience Or an equivalent combination of ... education and experience sufficient to successfully perform the essential functions of the job.

City of Garland Texas

Utility CIS Representative

Garland, TX · On-site

$36K - $41K/yr

Up to 2 years utility customer service billing or CIS experience Or an equivalent combination of ... education and experience sufficient to successfully perform the essential functions of the job.

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$12

$24

$38

How much do utility customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
What job categories do people searching Utility Customer Service jobs look for? The top searched job categories for Utility Customer Service jobs are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.
Utility Customer Service Specialist I

Utility Customer Service Specialist I

City of Columbia, MO

Columbia, MO • On-site

$17.12/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Posting Details
Applicant View of Posting
Posting Number
4189P
Position Title
Utility Customer Service Specialist I
Department
Finance
Job Code
01216
FLSA Status
Non-Exempt
Union Code/Affiliation
Unrepresented
Division
UTILITY CUSTOMER SERVICE (FINANCE)
Job Description Summary
The purpose of this job is to assist utility billing customers with making payments and to provide accurate information regarding billing and payment inquiries. This role helps customers understand billing practices and serves as the first point of contact for those seeking information about financial assistance.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
  • Delivers customer service; responds to and resolves routine customer inquiries and concerns via phone, email, online apps, and in-person.

  • Processes payment extensions and non-energy forms.

  • Processes payments made by cash, check, debit/credit cards through various channels, including in-person, import files, drive-thru, drop box, hall box, and mail.

  • Processes payment arrangements, service disconnections, and non-energy-related payments.

  • Processes returned mail and returned refund checks.

  • Maintains accurate records.

  • Explains utility services, rates, and rules to customers.

  • Regular attendance is a necessary and essential function.

  • Performs other duties as assigned.

Supervisory Responsibilities
  • Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
  • Work requires regular interaction involving exchange and receipt of information.

  • Interactions have significant impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility
  • Position has moderate fiscal responsibility.

  • May be responsible for managing division budget, billing, accounting of funds, and/or handling and balancing of cash.

Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
  • High School diploma or equivalent.

  • 1 to 3 years of experience in customer service, cashiering, accounting, billing, or administrative support.

Licenses or Certifications
  • None.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
  • General office practices and administrative procedures, records management, and administration techniques and procedures.

  • Common business software applications such as Microsoft Office and Google Docs.

  • Billing and basic accounting processes.

Skill in:
  • Applying active listening and asking questions for understanding.

  • Communicating verbally and in writing to meet the audience's needs.

  • Utilizing relevant software to research and access information.

  • Typing and/or data entry with minimal errors.

  • Maintaining detailed and accurate records.

Ability to:
  • Learn and retain city ordinances related to service and billing.

  • Provide high levels of effective customer service.

  • Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.

  • Regularly use a computer, software, phone, and related office equipment.

  • Focus on tasks.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment:
  • Office or similar indoor environment - Frequently/Often

Exposures:
  • Individuals who are hostile or irate - Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.

  • Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly have to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hours/Days
Monday - Friday Shifts between 7:30 am - 5:00 pm
Starting Salary
$17.12/hr
Pay Grade
103
Number of Positions Available
4
Deadline to Apply
Open Until Filled
Yes
Special Instructions to Applicants
HOURS: Monday - Friday Shifts between 7:30 am - 5:00 pm
This posting is open until filled, with a preferred application deadline of Monday, May 18, 2026.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program

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