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Utility Customer Service Jobs in California (NOW HIRING)

West Monroe

$63.75 - $84/hr

Develop solutions that enhance utility customer interactions through mobile apps, web portals, self-service platforms, and other digital tools. * Work closely with IT, operations, and customer ...

Nexiya, INC.

Be Seen First

Utility Service Planner I

San Diego, CA · On-site

$32 - $40/hr

Nexiya is seeking a direct hire Service Planner I with strong customer service skills who wants to grow their career within utility planning. The Service Planner role coordinates from creation to ...

City of Hesperia

Customer Service Supervisor

Hesperia, CA · On-site

$7.6K - $9.2K/mo

Join the City of Hesperia's Utility Billing Division as an Customer Service Supervisor and be part of a team driven by service, integrity, innovation, and efficiency. Help us create a safe, thriving ...

Gallantry

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

We've got a penchant for American crafted goods and finding utility pieces that will stand the test ... Customer service is at the core of what we do. We are always looking to over deliver on customer ...

Gallantry

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

We've got a penchant for American crafted goods and finding utility pieces that will stand the test ... Customer service is at the core of what we do. We are always looking to over deliver on customer ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in California?

For Utility Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in California look for?

The top searched job categories for Utility Customer Service jobs in California are:

What cities in California are hiring for Utility Customer Service jobs?

Cities in California with the most Utility Customer Service job openings:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

PT Utilities Customer Services Representative I

GovernmentJobs.com

Anaheim, CA • On-site

$16.75 - $22.75/hr

Other

Posted 10 days ago

Job description

Part Time Customer Services Representatives I

The City of Anaheim Public Utilities Department is looking for two (2) Part Time Customer Services Representatives I to join a highly dynamic and customer-driven team. The Public Utilities Customer Services Representative I performs public contact and record keeping work related to the operational, financial and commercial records of water and electric utilities and provides a wide range of information and service to utility customers and the general public. Qualified candidates must possess some public contact experience in the sales or service field. Applicants must be available to work Monday to Thursday (7AM - 6PM) and Friday (7AM - 5:30PM).

The ideal candidate will:

  • Possess experience working in a fast-paced customer service call center environment, demonstrating the ability to handle high call volumes (preferably utility-related) and deliver exceptional service under pressure.
  • Have the ability to bring an empathetic and kind approach to their customer service resolutions
  • Be a leader in providing excellent customer service in-person, by phone, or via chat and email
  • Have experience in troubleshooting customer issues and providing analytical and creative solutions to customer problems
  • Have excellent written/verbal communications skills
  • Have experience working with sensitive financial and/or confidential information (e.g., social security numbers, driver's license, etc.)
  • Have experience with Enquesta or similar Customer Information Systems software in a utilities customer service role

This position can average up to 30 hours per week with no minimum number of hours guaranteed. Please visit www.myanaheimbenefits.com for more information regarding part time benefits.

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