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Utility Customer Service Jobs in California (NOW HIRING)

AWP Safety

Customer Service Representative

Santa Ana, CA · On-site

$42K - $52K/yr

AWP Safety is America's Traffic Control Leader, representing nearly every major public utility ... The Customer Service Representative is responsible for driving the revenue and brand awareness in ...

Motive Companies

Utility Locator

Oceanside, CA · On-site

$20 - $25/hr

Provide exceptional customer service by addressing inquiries and concerns related to utility locations. * Read and interpret utility maps and as-builts to inform locating efforts. * Prepare detailed ...

Superior Grocers

Utility Clerk

La Mirada, CA · On-site

Utility Clerk Utility Clerk will be responsible for a variety of roles as assigned which include ... Focus on delivering great customer service to secure store's financial success. Superior will not ...

Superior Grocers

Utility Clerk

Dinuba, CA · On-site

Utility Clerk Utility Clerk will be responsible for a variety of roles as assigned which include ... Focus on delivering great customer service to secure store's financial success. Superior will not ...

Superior Grocers

Utility Clerk

Visalia, CA · On-site

Utility Clerk Utility Clerk will be responsible for a variety of roles as assigned which include ... Focus on delivering great customer service to secure store's financial success. Superior will not ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in California?

For Utility Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in California look for?

The top searched job categories for Utility Customer Service jobs in California are:

What cities in California are hiring for Utility Customer Service jobs?

Cities in California with the most Utility Customer Service job openings:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

AWP Safety

Santa Ana, CA • On-site

$42K - $52K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

AWP Safety rating

4.9

Company rating: 4.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

9th of 9 rated traffic management

Job description

Company Description
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection.
Job Description
The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.
Key Responsibilities
  • Conduct outgoing phone calls to prospective customers
  • Compose and send e-mail correspondence to prospective customers
  • Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
  • Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
  • Coordinate quotes for public and private bids
  • Inform customers of current promotions or special sales
  • Manage and track e-commerce leads and sources in database
  • Analyze and summarize sales trends for sales management team
  • Assist customers with navigating website and placing orders online
  • Successfully learn our products and services
  • Convey the company's focus on safety to employees and customers
  • Creatively work with team members on sales strategies
  • Relentlessly create and drive weekly sales plan
  • Stress Statewide network of companies delivering quality and on-time service
  • May conduct product training for customers
  • Perform all other duties as assigned

Qualifications
Qualifications
  • 2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must
  • Experience in construction, traffic control or infrastructure industries preferred
  • Strong presentation and communication skills, both written and oral, bilingual a plus
  • Excellent computer and internet mining skills and experience with lead tracking software
  • Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer's business needs; ability to qualify prospects
  • Experience in developing quotes and preparing sales analysis reports for management
  • Must be results-driven, friendly, tenacious, work independently and have a positive "make it work" attitude
  • High energy and self-motivated
  • Must be able to sit for long periods of time
  • Extensive computer and telephone use Team focused and support the company direction

Additional Information
What You Will Love
  • Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
  • Eligibility for benefits starts on the 1st of the month following your hire date.
  • Company-paid 50K basic life insurance coverage.
  • Company-paid long-term disability (LTD) insurance.
  • Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Participation in the 401(k) retirement plan.
  • Paid Time Off (PTO) and paid holidays.
  • AWP named one of America's Greatest Workplaces 2023 for Diversity

The salary range for this position is $42K - $52K
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.

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