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Utility Customer Service Jobs in California (NOW HIRING)

Essel

Utility Locator

San Marcos, CA · On-site

$16.25 - $20.50/hr

Provide exceptional customer service by addressing inquiries and concerns related to utility locations. Requirements Qualifications: * High school diploma or equivalent; additional technical training ...

Essel

Utility Locator

San Marcos, CA · On-site

$16.25 - $20.50/hr

Provide exceptional customer service by addressing inquiries and concerns related to utility locations. Requirements Qualifications: * High school diploma or equivalent; additional technical training ...

Essel

Utility Locator

San Marcos, CA

$16.25 - $20.50/hr

Provide exceptional customer service by addressing inquiries and concerns related to utility locations. Requirements Qualifications: * High school diploma or equivalent; additional technical training ...

PSG Global Solutions

CSR

San Francisco, CA · On-site

$18.75 - $25.50/hr

CSR Inside Sales Representative works hand-in-hand with outside Account Manager in managing the ... Previous experience working in with Industrial clients, Utilities, and/or related industries.

Ebbetts Pass Gas

Customer Service Rep

Arnold, CA · On-site

$21 - $23/hr

Experience in utilities, energy, logistics, or service-based industries * Familiarity with billing systems, route management, or customer account maintenance * Experience supporting retention ...

PSG Global Solutions

CSR

San Francisco, CA · On-site

$18.75 - $25.50/hr

Previous experience working in with Industrial clients, Utilities, and/or related industries ... Able to efficiently and effectively process a moderate volume of customer service requests [multi ...

Motive Companies

Utility Locator

Oceanside, CA · On-site

$20 - $25/hr

Provide exceptional customer service by addressing inquiries and concerns related to utility locations. * Read and interpret utility maps and as-builts to inform locating efforts. * Prepare detailed ...

Quinn Company

Utility

San Juan Capistrano, CA · On-site

$16.90 - $22/hr

Wages The Utility's starting wage will depend on experience and education. $16.90- $22.00 ... Deliver outstanding customer service by answering questions and assisting customers. Qualifications

AWP Safety

Customer Service Representative

Santa Ana, CA · On-site

$42K - $52K/yr

AWP Safety is America's Traffic Control Leader, representing nearly every major public utility ... The Customer Service Representative is responsible for driving the revenue and brand awareness in ...

Quinn Company

Utility

San Juan Capistrano, CA · On-site

$16.90 - $22/hr

Wages The Utility's starting wage will depend on experience and education. $16.90- $22.00 ... Deliver outstanding customer service by answering questions and assisting customers. Qualifications

Quinn Company

Utility

San Juan Capistrano, CA

$16.90 - $22/hr

The Utility's starting wage will depend on experience and education. $16.90- $22.00 Utility Quinn ... Deliver outstanding customer service by answering questions and assisting customers. Qualifications

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in California?

For Utility Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in California look for?

The top searched job categories for Utility Customer Service jobs in California are:

What cities in California are hiring for Utility Customer Service jobs?

Cities in California with the most Utility Customer Service job openings:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

American Leak Detection - Santa Barbara, CA

Ventura, CA • On-site

$17.50 - $23.75/hr

Full-time

Posted 15 days ago

Job description

We are looking for an energetic, hardworking, and professional person to fill our CSR (customer service representative) position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for someone who is able to work independently and in a group setting. We have created a close-knit family with all our employees and are looking for someone who will fit in with us! If you believe you are a great fit, please read the job description posted below. When applying for the position, please submit a cover letter stating which position would be a great fit for you and why. All positions include a criminal background check and possible drug screening. 

Summary: The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. 

This is a service position, meaning you are always serving an internal or external customer. The person answering the phone is the first person whom customers interact with and sets the tone for future iterations by making a good impression. The technician out in the field sets a long lasting impression on the customers and plays a large role in client retention.  

CSR Job Functions Include:  Answering calls from customers who are inquiring about leak detection services. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities. Prepare work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages, and information to or from technicians through phones or email. Invoice completed inspection reports to clients, billing, and collections. Answer calls, take notes, and record information accurately such as customer's name, address, services needs, etc. Strong computer skills, including Word, Excel, and other software programs. QuickBooks knowledge is a plus. 

Essential Duties, Responsibilities and Requirements for all positions include the following (Other duties may be assigned): 

  • Language Skills: Applicant must have the ability to write reports, business correspondence and procedure manuals with appropriate grammar, punctuation and spelling and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. 
  • Customer Service Skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required. 
  • Attention to detail to ensure accuracy of information relayed is essential. 
  • Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company. 
  • Manage multiple tasks and handle high stress situations. 

Job Type: Full-Time

Customer Service - Minimum 1yr experience. 

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