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Utility Customer Service Jobs in Austin, TX (NOW HIRING)

Comp Utility

Director of Business Development

Austin, TX · On-site

$120 - $160/hr

... service offerings and grow Comp-Utility's customer base across data center, healthcare, education, government, financial services, and research end-markets. Success in this role requires a strong ...

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Utility Customer Service information

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$12

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How much do utility customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for utility customer service in Austin, TX is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $29.57 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Austin, TX?

For Utility Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Austin, TX look for?

The top searched job categories for Utility Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Utility Customer Service jobs?

Cities near Austin, TX with the most Utility Customer Service job openings:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $49,577 per year, or $23.8 per hour.

Director of Business Development

Austin, TX • On-site

Comp Utility
See more jobs at Comp Utilityexternal

$120 - $160/hr

Other

Re-posted 9 days ago

Job description

Comp-Utility is seeking an entrepreneurial sales leader to drive new business across its product and professional services lines. The Director will be responsible for selling turnkey data center infrastructure solutions, including power and cooling systems, structured cabling, and raised floor installations, leading opportunities from initial customer engagement through RFP response, technical scoping with engineering, and contract award. Post-sale, the Director will remain accountable for each engagement, overseeing implementation in partnership with project delivery teams to drive customer success from contract through commissioning.

As a strategic hire within a growing organization, this individual will report directly to senior Company leadership and partner closely with management to expand existing service offerings and grow Comp-Utility's customer base across data center, healthcare, education, government, financial services, and research end-markets.

Success in this role requires a strong commercial instinct combined with a working understanding of the mission-critical industry, including the labor, materials, and technical standards required to scope deals accurately and deliver on customer expectations.

Responsibilities
  • Sell turnkey data center infrastructure solutions, including power and cooling systems, structured cabling, and raised floor installations, owning each opportunity from initial customer engagement through proposal, RFP response, and contract award.
  • Build and maintain a pipeline of opportunities across data center, healthcare, technology, education, government, financial services, and research customers; develop account strategies for priority targets.
  • Partner with engineering to translate customer requirements into accurate technical scopes, quotes, and proposals that the delivery team can execute against profitably.
  • Lead the RFP process end-to-end, including qualifying opportunities, coordinating technical and commercial inputs across the organization, and producing complete, competitive responses that protect Company margin.
  • Oversee successful implementation post-sale, serving as the customer's senior point of contact and coordinating with internal project, logistics, and field teams to ensure that scope, schedule, and budget commitments are met.
  • Maintain accountability for deal-level financial performance from sale through delivery.
  • Represent Comp-Utility at industry events, customer site visits, and key vendor meetings to build market presence and source new opportunities.
Qualifications
  • 5+ years of business development, technical sales, or account management experience in mission-critical infrastructure, data center, or industrial services.
  • Demonstrated track record of carrying and exceeding a revenue quota.
  • Ability to read and interpret electrical and mechanical drawings well enough to scope opportunities and engage credibly with engineering and customer technical teams.
  • Strong written and verbal communication skills, with the ability to translate technical requirements into clear proposals and commercial terms.
  • Experience managing customer relationships through implementation, with a track record of staying engaged post-sale to ensure delivery commitments are met.
  • Familiarity with power and cooling equipment widely used across data centers and other mission-critical environments.
  • Comfortable operating in a fast-growing, entrepreneurial environment and driving relentless growth.
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