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Spectrum Customer Service Jobs in Austin, TX (NOW HIRING)

SPECTRUM

Client Service Specialist

Austin, TX

$91K/yr

... services and cloud solutions. This role connects you with key internal partners and healthcare ... customers through the Spectrum brand. Our offerings include Spectrum Internet ® , TV, Mobile and ...

SPECTRUM

Retail Sales Specialist - Part-Time

Kyle, TX · On-site

$18/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

New

Spectrum

Outside Sales Representative

Austin, TX · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Territory Sales

San Marcos, TX · On-site

$30K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Residential Sales Representative

San Marcos, TX · On-site

$30K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Sales Representative

San Marcos, TX · On-site

$30K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Field Sales

San Marcos, TX · On-site

$30K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for spectrum customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Austin, TX?

For Spectrum Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Austin, TX look for?

The top searched job categories for Spectrum Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Spectrum Customer Service jobs?

Cities near Austin, TX with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Lead Enterprise Client Service Representative, Spectrum Business

Spectrum Business

Austin, TX • On-site

Other

Posted 8 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

Lead Client Services Representative

Do you excel at navigating complex scenarios and supporting teams with your expert knowledge? As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases. Your leadership and technical skills will ensure smooth operations, accurate account management and outstanding service for our clients.

Responsibilities

How You Will Make an Impact

  • Serve as the team's subject matter expert for policies, processes, products, pricing and tools, supporting representatives with complex scenarios
  • Assist Client Services Representatives to ensure work types are accurate, complete and compliant with sales, pricing and capital policies, and entered into CRM systems promptly
  • Monitor sales and CRM systems for activity funnels and team performance against service level objectives, taking action to ensure targets are met
  • Lead observation sessions and coach Sales Operations Specialists on systems and processes to build team expertise
  • Respond to customer questions and escalations efficiently, providing thorough assistance and fostering positive interactions
  • Identify system and order defects across CRM, billing and other platforms, report issues to leadership and assist with order triage and resolution
  • Coordinate with the Call Center Supervisor to maintain operational efficiency and customer satisfaction
  • Conduct Operational Readiness Testing and User Acceptance Testing for project deployments and assist with special projects
  • Document customer account records accurately and perform complex departmental analyses
  • Identify training and skill gaps, delivering feedback and recommendations to strengthen team performance
  • Remain current on supported products and comply with all company and call center policies

Working Conditions

  • Normal office environment
  • Flexibility to work extended hours
Qualifications

What You Will Bring to Spectrum

Required Qualifications

Education

  • Bachelor's degree in a related field or equivalent combination of education and experience

Experience

  • 4 + years of sales support or customer service experience
  • 4 + years of commercial (B2B) sales and CRM platform experience (Salesforce, Siebel or similar)
  • 4 + years of commercial (B2B) billing platform experience (CSG, ICOMS, Oracle or similar)
  • 3 + years of customer service representative experience
  • 2 + years of data entry experience

Skills

  • Read, write, speak and understand English
  • Strong computer skills including proficiency in Excel, PowerPoint and Word
  • Excellent communication, organization and time management abilities
  • Advanced skills with PCs, Microsoft Windows and intranet navigation
  • Expertise in internet, phone operations or telecommunications call center environments
  • Advanced ability to build complex orders and select accurate Salesforce and billing codes
  • Critical thinking skills for solving highly complex problems beyond standard procedures. Sound Judgement and decision-making abilities
  • Skill in identifying and resolving order errors, system defects and coordinating triage across departments
  • Strong customer orientation with responsiveness and effective issue tracking
  • Build relationships across the organization and manage multiple initiatives independently

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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