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Spectrum Customer Service Jobs in Austin, TX (NOW HIRING)

SPECTRUM

Retail Sales Specialist

Sunset Valley, TX · On-site

$18/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Spectrum

Outside Sales Representative

Austin, TX

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for spectrum customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Austin, TX?

For Spectrum Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Austin, TX look for?

The top searched job categories for Spectrum Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Spectrum Customer Service jobs?

Cities near Austin, TX with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Mid Market Account Manager, Spectrum Business

Austin, TX • On-site

SPECTRUM
Technology, Communication and Media • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

People enjoy working here

Good employer

Recommended by students

Learn more about SPECTRUMexternal

$43K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 


How You Will Make an Impact 

  • Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
  • Win back former customers by presenting compelling solutions and incentives 
  • Achieve monthly revenue quotas through strategic account management and targeted sales activities 
  • Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
  • Develop customer-centric proposals that articulate Spectrum’s value proposition 
  • Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
  • Maintain comprehensive sales databases to track activity and customer information 
  • Work closely with Sales Support and Marketing teams to drive successful account outcomes 
  • Participate in sales meetings and training sessions to deepen your knowledge and expertise 

Working Conditions 

  • Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field   

Experience 

  • Account management or sales experience in the telecommunications B2B industry 

Skills 

  • Practical experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

#LI-SE1
SCM240 2026-81315 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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