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Spectrum Customer Service Jobs in Austin, TX (NOW HIRING)

SPECTRUM

Retail Sales Specialist

Sunset Valley, TX · On-site

$18/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Spectrum

Outside Sales Representative

Austin, TX

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

Spectrum Business

Manager, Business Sales

Austin, TX · On-site

Your guidance will help deliver outstanding customer experiences and ensure Spectrum remains the ... Knowledge of communications technologies and services, with a focus on telephone and Internet ...

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How much do spectrum customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for spectrum customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Austin, TX?

For Spectrum Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Austin, TX look for?

The top searched job categories for Spectrum Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Spectrum Customer Service jobs?

Cities near Austin, TX with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Business Technical Support I, Spectrum Business

Austin, TX • On-site

SPECTRUM
Technology, Communication and Media • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

People enjoy working here

Good employer

Recommended by students

Learn more about SPECTRUMexternal

$23.75/hr

Full-time

Posted 16 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.


How You’ll Make an Impact

  • Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services
  • Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
  • Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
  • Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
  • Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
  • Maintain accurate client records in relevant tools and systems
  • Advocate for client issues, track escalations and provide timely updates during service-impacting events

Working Conditions

  • Office-based environment

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s or associate degree in a technical field or equivalent education and training

Experience

  • 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
  • 0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
  • 0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

  • Ability to read, write, speak and understand English
  • Ability to deliver excellent client service
  • Ability to identify, analyze and troubleshoot technical issues efficiently
  • Ability to isolate equipment, facility and network component problems
  • Ability to prioritize, organize and follow established procedures
  • Sound judgment and initiative
  • Ability to master technical support tools and systems
  • Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
  • Knowledge of Windows, Word, Excel and Outlook
  • Knowledge of coax and fiber technologies
  • Adherence to company policies, procedures and standards

Preferred Qualifications

Education

  • Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

#ZRSM2


#LI-EW1
CRP101 2026-80367 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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