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Utility Customer Service Jobs in Virginia (NOW HIRING)

Essential Utilities, Inc.

Utility Technician

Richmond, VA · On-site

$24.71/hr

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...

Essential Utilities, Inc.

Utility Technician

Palmyra, VA · On-site

$24.71/hr

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...

Old Farm Winery at Hartland

Utility

Aldie, VA · On-site

$12.50 - $14/hr

Job Type : Part Time UTILITY ASSOCIATE 2023 UTILITY ASSOCIATE Friendly, hard-working, and customer -service individuals who will be responsible for greeting guests, stocking food and wine, bussing ...

Stefanini Group

Customer Service Coordinator

Harrisonburg, VA · On-site

$16.75 - $22/hr

Customer Service Coordinator Location: 2031 Deyerle Ave Harrisonburg, VA 22801 Schedule: Monday ... utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM ...

Stefanini Group

Customer Service Coordinator

Harrisonburg, VA · On-site

$16.75 - $22/hr

Customer Service Coordinator Location: 2031 Deyerle Ave Harrisonburg, VA 22801 Schedule: Monday ... utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM ...

The Winery At Bull Run

Utility

Centreville, VA · On-site

$12.50 - $14/hr

Job Type : Part Time UTILITY ASSOCIATE UTILITY ASSOCIATE Friendly, hard working, and customer -service individuals who will be responsible for greeting guests, stocking food and wine, bussing, and ...

Stefanini Group

Customer Service Coordinator

Harrisonburg, VA · On-site

$16.75 - $22/hr

Customer Service Coordinator Location: 2031 Deyerle Ave Harrisonburg, VA 22801 Schedule: Monday ... utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM ...

GridHawk LLC

Locate Technician

Staunton, VA · On-site

$20 - $26/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Lexington, VA · On-site

$33K - $43K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Lexington, VA

$20 - $26/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Fredericksburg, VA · On-site

$20 - $26/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Fredericksburg, VA · On-site

$37K - $48K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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All JobsUtility Customer Service JobsUtility Customer Service Jobs in Virginia

Utility Customer Service information

See Virginia salary details

$12

$23

$38

How much do utility customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for utility customer service in Virginia is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $29.57 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Virginia? For Utility Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Virginia look for? The top searched job categories for Utility Customer Service jobs in Virginia are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Virginia as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,588 per year, or $23.8 per hour.

Customer Service Agent (CD)- Public Utilities

Hanover County Government

Hanover, VA

$39K - $59K/yr

Full-time

Posted 11 days ago

Job description

Description General Description: This is a clerical position. The incumbent receives and researches inquiries and/or payments related to County services. Depending on the position level and the department, Customer Service Agents perform tasks with a range of difficulty from routine to complex.

Organization: The Customer Service Agent position is part of Hanover County's Career Development Program (CD). The Customer Service Ladder has three (3) levels ranging from Customer Service Agent I to Senior Customer Service Agent. Incumbents report to a Customer Service Supervisor/Manager or an Office Supervisor.

Senior Customer Service Agents may serve as workflow leaders to lower level Agents and/or clerical staff. Essential Functions: duties may vary based on area of assignment Receives and processes inquiries and/or payments from the public. Reconciles payments and prepares bank deposits, invoices, etc.

Researches and corrects payments histories and/or customer computer records. Schedules appointments as needed. Uses a computer to enter data, find information and/or adjust files.

Performs related work as assigned. Additional Essential Functions - Public Utilities Answer, research and resolve utility customer questions/problems in person, over the telephone, and by email. Assist utility customers with Public Utilities' website for making payments and finding information on utility rates, fees, and policies.

Prepares and analyzes utility customer billing data. Manages utility customer accounts, including: move-in process, move-out process, disconnects, and distribution of service orders to operations staff. Ability to demonstrate considerable tact and patience when dealing with the public.

Explains billing process to new and existing utility customers. Working Conditions: Hazards None Known Environment Office Physical Effort Minimal FLSA Non-exempt Knowledge, Skills and Abilities: Ability to interact positively with the public is required. Excellent oral and written communication skills.

Computer literacy or skills preferably in Microsoft Office computer programs is desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to establish and maintain effective working relationships with County officials, employees and the general public.

Education, Experience and Training: High school or equivalent required with at least one (1) year customer service experience preferred - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Higher levels on the Career Ladder require additional education, experience and training. Special Conditions: Criminal Records Check, including fingerprinting Twelve-month probationary period CPS (Child Protective Services) Check - DSS, CSB, Community Resources and Court Services only Mandatory Participant in the Citizen Emergency Response On-call Plan (DSS ONLY) Supplemental Information Starting Salary for Customer Service Agent I (CD) - $39,149 Starting Salary for Customer Service Agent II (CD) -$41,106 Starting Salary for Customer Service Agent III (CD) -$44,837.

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