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Utility Customer Service Jobs in Virginia (NOW HIRING)

Alsco, Inc.

Route Relief Utility Driver

Roanoke, VA · On-site

Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

Alsco, Inc.

Route Relief Utility Driver

Alexandria, VA · On-site

The Route Relief/ Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are ...

City of Chesapeake

Customer Service Clerk

Chesapeake, VA · On-site

$14.50 - $17.50/hr

At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role ...

City of Chesapeake

Customer Service Clerk II

Chesapeake, VA · On-site

$14.50 - $17.50/hr

The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk II. At the Department of Public ...

MasTec Utility Services

Utility Locator

Richmond, VA

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

MasTec Utility Services

Utility Locator

Richmond, VA

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

MasTec Utility Services

Utility Locator

Richmond, VA · On-site

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

MasTec Utility Services

Utility Locator

Richmond, VA · On-site

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

MasTec Utility Services

Utility Locator

Richmond, VA

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

MasTec Utility Services

Utility Locator

Richmond, VA · On-site

$15.75 - $19.75/hr

Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and ...

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All JobsUtility Customer Service JobsUtility Customer Service Jobs in Virginia

Utility Customer Service information

See Virginia salary details

$12

$23

$38

How much do utility customer service jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for utility customer service in Virginia is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $29.57 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Virginia? For Utility Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Virginia look for? The top searched job categories for Utility Customer Service jobs in Virginia are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Virginia as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,588 per year, or $23.8 per hour.
Route Relief Utility Driver

Route Relief Utility Driver

Alsco, Inc.

Roanoke, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Alsco Uniforms rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

94th of 210 rated facilities management

Job description

Classification: Non-exempt The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service. This position reports directly to Utility, Customer Service, Driver, Operations, Relief Driver, District Manager, Manufacturing

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