Utility Customer Service Jobs in Virginia (NOW HIRING)

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Pay Range:

Utility Technician Trainee

Entry Rate: $22.71/hr

12 Month Rate: $23.71/hr

24 Month Rate - $24.71/hr

ESSENTIAL DUTIES:

• Performs semi-skilled installation, maintenance and repair of valves, meters, gauges, pumps, and associated equipment used in water distribution systems or wastewater collection systems using hand and power tools.
• Operates and performs routine maintenance of vehicles and equipment; i.e. trucks, digging, trenching equipment, and other equipment in accordance with company procedures, equipment and operating standards.
• Loads and unloads various equipment, chemicals and supplies at worksites and storage areas.
• Operates medium construction equipment under the supervision of a qualified operator.
• Adheres to all safety and security operating policies, procedures, practices and standards to ensure a safe working environment.
• Performs ground keeping and custodial work as assigned.
• Resolves routine problems and notifies management of issues outside scope of responsibility.
• Reads meters as needed.
• Updates and maintains documentation of work activities, including closing work orders as needed in the system.
• Assists with other tasks or projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

QUALIFICATIONS:

• High school diploma or GED
• No previous experience is required although mechanical and/or electrical experience is preferred.
• Valid U.S. driver's license

PREFERRED QUALIFICATIONS

• Experience maintaining filter systems such as Clack, Fleck or Kinetico water filter systems

KNOWLEDGE, SKILLS AND ABILITIES:

• Familiarity with computers and work systems such as Microsoft office suite
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with customers and internal staff.
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.
• Must be able to lift and carry up to 50 lbs.
• Working conditions may include travel to work sites of Essential Utilities and/or other constituents.
• May be required to be "on-call" per the site schedule

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.