ZipRecruiter

Log In

1

Utility Customer Service Jobs in Illinois (NOW HIRING)

Hy-Vee Food Stores

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Break down and put money in utility drawers and process paid outs * Sign on the postal department ...

HyVee

Customer Service

Springfield, IL

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Break down and put money in utility drawers and process paid outs * Sign on the postal department ...

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Break down and put money in utility drawers and process paid outs * Sign on the postal department ...

Xylem

Customer Service Manager

Morton Grove, IL

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our ... Our products impact public utilities, industrial sectors, residential areas, and commercial ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our ... Our products impact public utilities, industrial sectors, residential areas, and commercial ...

Pop-A-Shot

Customer Service Rep

Peoria, IL · On-site

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Utilities ERP system to monitor Backorders and Orders not Fulfilled. ? Manages other aspects of ...

AHW LLC

Service Technician - Turf and Utility

Clinton, IL · On-site

$17 - $32/hr

Supports customer clinics * Reviews and explains any maintenance, repair, or other service concerns ... utility equipment * Ability to use Service Advisor and basic computer functions * Ability to ...

AHW LLC

Service Technician - Turf and Utility

Clinton, IL · On-site

$17 - $32/hr

Supports customer clinics * Reviews and explains any maintenance, repair, or other service concerns ... utility equipment * Ability to use Service Advisor and basic computer functions * Ability to ...

AHW LLC

Service Technician - Turf and Utility

Urbana, IL · On-site

$17 - $32/hr

Supports customer clinics * Reviews and explains any maintenance, repair, or other service concerns ... utility equipment * Ability to use Service Advisor and basic computer functions * Ability to ...

AHW LLC

Service Technician - Turf and Utility

Urbana, IL · On-site

$17 - $32/hr

Supports customer clinics * Reviews and explains any maintenance, repair, or other service concerns ... utility equipment * Ability to use Service Advisor and basic computer functions * Ability to ...

next page

Showing results 1-20

All JobsUtility Customer Service JobsUtility Customer Service Jobs in Illinois

Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Illinois?

For Utility Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Illinois look for?

The top searched job categories for Utility Customer Service jobs in Illinois are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative - UTILITIES

Image Associates Inc.

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Posted 6 days ago

Job description

Company Description
public utility company
Job Description
Nashville area public utility organization, funded by around twenty thousand rate payers needs a Customer Service Representative. This job is mainly about customer service, cash accounting, and billing.
I am advertising in your area in order to find people interested in relocating to Nashville. This job is in the western part of Nashville.
This job has excellent pay and benefits, including full family coverage with NO PREMIUMS
This is an on-site job with 8 am until 5 pm working hours. Relocation assistance may be available. This job is not remote and not a hybrid opportunity. This is a full time, Monday to Friday position.
  • Handle phone calls for utility services, answering questions and complaints.

  • Open new accounts, handle customer billing, payment processing and debt collection.

  • Must be good in math and be able to balance cash receipts and reconcile account discrepancies.

  • Initiate service orders for repairs of different kinds.

  • Keep records about complaints and service calls.

  • Communicate effectively with rate payers, explaining schedules, rates, and fees.

REQUIREMENTS
  • The client prefers people with public utility background because billing and customer service are strictly regulated in this environment.

  • Minimum 2-4 years' experience in billing, cash accounting, and customer service required, at a utility company.

  • Familiarity with MS Office software, including Excel, Word, Outlook, etc.

  • High degree of customer and public contact experience by phone and in person.

  • Excellent communications skills.

Qualifications
REQUIREMENTS
  • The client prefers people with public utility background because billing and customer service are strictly regulated in this environment.

  • Minimum 2-4 years' experience in billing, cash accounting, and customer service required, at a utility company.

  • Familiarity with MS Office software, including Excel, Word, Outlook, etc.

  • High degree of customer and public contact experience by phone and in person.

  • Excellent communications skills.

Additional Information
Pearl Martin, Image Associates Inc. pearl AT jobspot DOT com
Please look me up on LinkedIn, and send me an invitation to Link: www.linkedin.com/in/pearlmartin1

Apply