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Customer Service Contractor Jobs in Illinois (NOW HIRING)

Vixxo

Customer Service Representative

Lombard, IL

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Vixxo

Customer Service Representative

Lombard, IL · On-site

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

Roto-Rooter

Customer Service Representative

Lombard, IL · On-site

$17 - $19/hr

Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor ... This is a full-time customer service position at Roto-Rooter's Chicago area Call Center. We are a ...

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Customer Service Contractor information

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are popular job titles related to Customer Service Contractor jobs in Illinois?

For Customer Service Contractor jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Service Contractor jobs in Illinois look for?

The top searched job categories for Customer Service Contractor jobs in Illinois are:

Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Lombard, IL

Vixxo
Facilities Support Services • 501 - 1,000 employees

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

109th of 256 rated facilities management

Good employer

Respectful managers

Learn more about Vixxoexternal

$15.75 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Company Description

Be part of our growth story!
Do you have a passion for people? Are you a go-getter, full of new ideas and eager to be part of a team that's committed to helping some of the most recognized brands across North America deliver better experiences for their customers?
Vixxo is a technology-enabled, asset management company that works with Fortune 500 clients within the retail, restaurant, convenience and grocery industries. We leverage data to help businesses manage their facilities maintenance programs, make better decisions, gain visibility into facility investments and achieve sustained cost savings.
As a Customer Service Representative, you will be part of a growing team of 800 associates who operate out of 12 service centers throughout the US and Canada. We are dedicated to providing best-in-class service to our clients and Service Providers. Some of our bigger clients include:
Starbucks
    7-Eleven
    Target
    Michaels
    Sally Beauty Supply
    and many more!

Job Description

Customer Service Representatives serve as key liaisons between the client and Vixxo. A thorough understanding of our client's organization along with their business objectives is needed to be successful in this role.
Customer Service Representatives require a positive attitude, the ability to work in a fast-paced environment, act with a sense of urgency and exceed client expectations. Other duties include:
Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone). Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements
    Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs
    Strengthen customer relationships by demonstrating a deep understanding of client needs, expectations and requirements in order to achieve business goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
    Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.

Qualifications

    High school diploma or equivalent
    A minimum of 6-months experience in customer service, customer retention and/or business development
    Demonstrated experience in providing exceptional customer support in a fast-paced environment
    Excellent written and verbal communication skills; strong problem-solving skills and data analysis abilities
    Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word. Experience working with client management databases is a plus
    Excellent interpersonal skills. Must be reliable, passionate about serving others and demonstrate a high degree of emotional intelligence. Committed to working well in a team environment
    Excellent time management skills. Previous experience working in Siebel and/or facilities maintenance is a plus

Additional Information

If your interested in this opportunity please apply to the following link:

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=6943&jid=460335

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