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Utility Customer Service Jobs in Georgia (NOW HIRING)

HB NEXT

Utility Substation Inspector - O & V

Savannah, GA · On-site

$19 - $25.75/hr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

HB NEXT

Utility Substation Inspector - O & V

Pooler, GA · On-site

$18.25 - $24.75/hr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

HB NEXT

Utility Substation Inspector - O & V

Lawrenceville, GA · On-site

$17.25 - $23.50/hr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

HB NEXT

Utility Substation Inspector - O & V

Covington, GA · On-site

$17.25 - $23.50/hr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

City of Acworth

Customer Service Representative

Acworth, GA · On-site

$13.75 - $18.75/hr

Accepts, processes, and balances utility and tax payments. * Assists customer by telephone and in person; provides information and assistance related to city services, customer accounts, payment ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Hinesville, GA

$15.75 - $21.25/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

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Utility Customer Service information

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$10

$20

$32

How much do utility customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for utility customer service in Georgia is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $25.19 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Georgia?

For Utility Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Georgia look for?

The top searched job categories for Utility Customer Service jobs in Georgia are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

Customer Service Representative

Statesboro, GA

Statesboro, City of (GA)
See more jobs at Statesboro, City of (GA)external

$41K/yr

Full-time

Posted 4 days ago

Job description

Public Servants Making A Difference. Whether you are just starting your career or you're an experienced professional, the City of Statesboro offers a variety of career opportunities with its many departments and divisions. As an employee of the City, the work you do will directly benefit the citizens of Statesboro.

So why not join our team and make a difference in your community. Description The Customer Service Representative provides information and assistance to utility customers. Examples of Duties Assists customers at the counter, drive-up window, and on the telephone; Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers; Collects payments from drop box; Enters payment and account data into the computer; Processes cut-off and cut-on work orders; Balances cash drawer on a daily basis; Accepts, receives, and/or collects payments; Opens, sorts, and distributes department mail; Verifies customer and service addresses.

Minimum Qualifications High School Diploma or GED; Six (6) months of experience in a related field; Or equivalent training, education, and/or experience. Additional Information The selected candidates must complete the following requirements prior to starting work with the City of Statesboro: Background Investigation Pre-Employment Urinalysis Equal Opportunity Statement The City of Statesboro is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by law. In compliance with the Americans with Disabilities Act, the City of Statesboro will provide reasonable accommodations to qualified individuals with eligible disabilities (unless the disability precludes performance of the essential functions of the position).

The City of Statesboro is a drug-free workplace. The City of Statesboro participates in E-Verify.

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