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Utility Customer Service Jobs in Georgia (NOW HIRING)

HB NEXT

Utility Substation Inspector - O & V

Covington, GA · On-site

$60K - $80K/yr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

HB NEXT

Utility Substation Inspector - O & V

Savannah, GA · On-site

$60K - $80K/yr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

HB NEXT

Utility Substation Inspector - O & V

Pooler, GA · On-site

$60K - $80K/yr

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the ... The position supports compliance with utility customer standards, OSHA regulations, and the Georgia ...

CITY OF GRIFFIN

Customer Service Representative I

Griffin, GA · On-site

$14.25 - $19.50/hr

Answer telephones (provides general information and assistance concerning utility accounts ... Processes and resolves customer inquiries and complaints; prepares related service orders; contacts ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Hinesville, GA

$15.75 - $21.25/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

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Utility Customer Service information

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How much do utility customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for utility customer service in Georgia is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $25.19 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Georgia? For Utility Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Georgia look for? The top searched job categories for Utility Customer Service jobs in Georgia are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,233 per year, or $20.3 per hour.
Utility Substation Inspector - O & V

Utility Substation Inspector - O & V

HB NEXT

Lawrenceville, GA • On-site

$60K - $80K/yr

Full-time

Re-posted 12 days ago

Job description

HB NEXT is a fast-growing, technology-enabled Compliance as a Service (CaaS) company supporting the construction, industrial, and utility industries. We are looking for an energetic and motivated individual to join our team as a Utility Substation Inspector - Operational & Visual in the Georgia Market. This is a great opportunity to join a fast paced, high growth company in a key role.
The Utility Substation Operational & Visual (O/V) Inspector is responsible for performing consistent, systematic inspections of electrical substations and associated equipment throughout the State of Georgia. This role focuses on identifying observable deficiencies, abnormal conditions, and operational concerns that may impact system reliability, safety, or regulatory compliance.

The position supports compliance with utility customer standards, OSHA regulations, and the Georgia High Voltage Safety Act, while ensuring accurate documentation and professional communication of inspection findings.

Purpose of Operational & Visual Inspections

The O/V Inspection Program provides a structured and repeatable process to evaluate the condition of:

  • Substation facilities

  • Power transformers

  • Circuit breakers

  • Protective devices

  • Buswork

  • Control houses

  • Ancillary and associated substation equipment

The objective is to proactively identify visible defects, unsafe conditions, equipment degradation, and operational issues before they result in outages, failures, or safety incidents.

Key Responsibilities

  • Perform routine and scheduled Operational & Visual inspections of electrical substations

  • Identify and document: Observable equipment deficiencies / Abnormal operating conditions / Safety hazards / Signs of wear, damage, overheating, oil leaks, corrosion, or contamination

  • Verify equipment status, labeling, grounding, and required clearances

  • Observe and report operational concerns related to breakers, transformers, and protection systems

  • Comply with all applicable safety requirements, including: OSHA standards / Georgia High Voltage Safety Act / Utility-specific safety policies and procedures

  • Accurately complete inspection reports, including: Written findings / Photographic documentation / Severity classification and recommended follow-up actions

  • Communicate inspection findings clearly, professionally, and in a timely manner

  • Maintain inspection schedules and meet established performance timelines

  • Properly use required inspection tools and personal protective equipment (PPE)

Minimum Qualifications

  • High school diploma or GED (technical or trade education preferred)

  • Minimum 3 years of experience in one or more of the following: Electrical substations / Utility transmission or distribution systems / Power equipment inspection or maintenance

  • Working knowledge of substation equipment, layouts, and safety practices

Preferred Qualifications

  • Prior experience performing Operational & Visual substation inspections

  • OSHA 10-hour or 30-hour certification

  • NERC, NCCER, or equivalent utility-related certifications

  • Experience working around high-voltage systems (69kV and above)

  • Georgia ITS Qualified Operator

  • Completion of the ITS Qualified Operator five-day training

Reporting Requirements

  • Complete standardized inspection reports for each assigned facility

  • Clearly document: Inspection date and location / Equipment inspected / Observed deficiencies and conditions / Recommended follow-up actions

  • Submit reports within defined timelines

  • Maintain accurate records in accordance with utility and client requirements

Performance Expectations

  • Inspections are conducted consistently and systematically

  • Findings are accurate, objective, and well-documented

  • Strong commitment to safety, quality, and regulatory compliance

  • Ability to work independently with minimal supervision

  • Maintain professional conduct at all times while on utility property

Work Environment

  • Outdoor and indoor substation environments

  • Exposure to varying weather conditions

  • Walking and standing for extended periods

  • Proximity to energized high-voltage equipment

  • No hands-on electrical work required

  • Some Travel within the State of Georgia is required.

  • A Company Vehicle is provided.

Compliance

All inspection activities must comply with:

  • OSHA regulations

  • Georgia High Voltage Safety Act

  • Applicable utility and client policies and procedures