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Utility Customer Service Jobs in Georgia (NOW HIRING)

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Utility Customer Service information

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How much do utility customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for utility customer service in Georgia is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Georgia? For Utility Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Georgia look for? The top searched job categories for Utility Customer Service jobs in Georgia are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

Customer Service Representative (Part-time)

City of Acworth

Acworth, GA • On-site

$13.75 - $18.75/hr

Other

Re-posted 3 days ago

Job description

Position Summary
This position is responsible for providing clerical and customer service support for department operations.

Position Description
ESSENTIAL FUNCTIONS

  • Accepts, processes, and balances utility and tax payments.
  • Assists customer by telephone and in person; provides information and assistance related to city services, customer accounts, payment processing, new account set-up, property taxes, and occupancy tax license status.
  • Prepares bank deposits.
  • Receives and processes applications for electrical service, sanitation service, and business licenses.
  • Updates customer account information.
  • Issues and processes work orders based on internal and external requests; updates and closes work orders; files work orders.
  • Prepares and processes disconnects and reconnects for power and sanitation.
  • Reviews and verifies completeness of applications.
  • Issues account refunds as assigned.
  • Processes returned mail and final bills.
  • Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of modern office practices and procedures.
  • Knowledge of city and department policies and procedures.
  • Knowledge of computers and job-related software programs.
  • Knowledge of city utility billing policies and procedures.
  • Knowledge of customer service principles.
  • Skill in prioritizing and organizing work.
  • Skill in the provision of customer services.
  • Skill in the maintenance of files and records.
  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
  • Skill in oral and written communication.
SUPERVISORY CONTROLS
The Customer Service Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
  • The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
  • The purpose of this position is to provide clerical and customer service support for the city’s utility billing operations. Successful performance contributes to the efficiency and effectiveness of those operations.
CONTACTS
  • Contacts are typically with co-workers, other city employees, customers, and the general public.
  • Contacts are typically to give or exchange information and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.
  • The work is performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
  • Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.      

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