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Utility Customer Service Jobs in Georgia (NOW HIRING)

Graybar

Customer Service Representative

Norcross, GA · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ... industrial and utility markets. Graybar products and services support new construction ...

City Of Roswell

Customer Service Specialist II

Roswell, GA

$15.75 - $20.75/hr

Manage customer accounts for programs such as property taxes and utility services. * Provide light technical instruction to callers, including assistance with phone applications, mobile websites, and ...

City Of Roswell, GA

Customer Service Specialist II

Roswell, GA · On-site

$16 - $21.25/hr

Manage customer accounts for programs such as property taxes and utility services. * Provide light technical instruction to callers, including assistance with phone applications, mobile websites, and ...

City Of Roswell

Customer Service Specialist II

Roswell, GA · On-site

$23.64 - $30.72/hr

Manage customer accounts for programs such as property taxes and utility services. * Provide light technical instruction to callers, including assistance with phone applications, mobile websites, and ...

Compass Group

FOOD SERVICE UTILITY

Atlanta, GA · On-site

$16.40/hr

* We are hiring immediately for full and part time FOOD SERVICE UTILITY positions. * Location ... Previous food service and customer service experience is preferred. * Perks: Great benefits! Paid ...

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Utility Customer Service information

See Georgia salary details

$10

$20

$32

How much do utility customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for utility customer service in Georgia is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $25.19 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Georgia?

For Utility Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Georgia look for?

The top searched job categories for Utility Customer Service jobs in Georgia are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

Senior Customer Service Representative

Southwire Company LLC

Carrollton, GA • On-site

$17.75 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Southwire rating

8.4

Company rating: 8.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

48th of 544 rated manufacturers

Job description

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?
Location: Firehouse
Job Summary
Provides advanced customer support within the electrical industry by leveraging deep product knowledge and a strong understanding of internal systems and processes. Completes assignments with limited supervision and serves as an informal resource to less experienced team members. Analyzes trends from incomplete or conflicting information and recommends solutions that improve the customer experience. Manages complex inquiries, builds strong relationships, and drives service excellence through proactive problem-solving and process improvement.
Key Responsibilities
  • Coordinates service workflows and prioritizes tasks across the team to ensure timely response to high-volume or complex customer requests.
  • Administers escalated service cases by reviewing account history, identifying root causes, and ensuring resolution in line with policy and service standards.
  • Communicates with customers regarding orders, product availability, returns, and technical questions, providing solutions that meet client needs and expectations.
  • Performs account maintenance, including data corrections, order adjustments, and system updates, using CRM and ERP platforms.
  • Monitors open service requests and delivery issues, ensuring follow-through and appropriate documentation for each case.
  • Interprets service metrics and feedback to identify areas for process improvement or training opportunities within the team.
  • Coordinates with internal departments such as sales, logistics, and technical support to address customer needs and improve service delivery.
  • Keeps colleagues informed of updates to procedures, common service challenges, and customer preferences to support team knowledge.
  • As a trusted resources for the team, enables less experienced customer service staff on system navigation, communication practices, and problem-solving strategies to build team capability.
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

    • Required Education & Experience
    Minimum Education Level: High School Diploma
    Years of Experience: 5-7 Years
    Preferred Education & Experience
    Minimum Education Level: Associate's Degree
    Years of Experience: 8-11 Years
    Spans of Control
    Does this role Manage Southwire Team Members: No
    Travel
    Travel: None
    Physical Requirements
    Moving: 5%
    Standing: 5%
    Sitting: 90%
    Working Conditions
    Office
    Equipment
    Computer/Keyboard
    Competencies
    Action Oriented
    Plans and Aligns
    Customer Focus
    Balances Stakeholders
    Collaborates
    Nimble Learning
    Skills
    Troubleshooting (Problem Solving)
    Data Entry
    Telephone Skills
    Positivity
    Multilingualism
    Record Keeping
    Rapport Building
    Tactfulness
    Order Management
    Order Management Systems
    Benefits We Offer:
    • 401k with Matching
    • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
    • Paid Time Off & Paid Holidays
    • Long & Short-Term Disability
    • Supplemental Insurance Plans
    • Employee Assistance Program
    • Employee Referral Program
    • Tuition Reimbursement Programs
    • Advancement & Professional Growth opportunities
    • Parental Leave
    • & More

    Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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