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Utility Customer Service Jobs (NOW HIRING)

GridHawk LLC

MI- Utility Locate Technician

Ionia, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Howell, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

City of Chesapeake

Customer Service Clerk II

Chesapeake, VA · On-site

$14.50 - $17.50/hr

The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk II. At the Department of Public ...

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How much do utility customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
What job categories do people searching Utility Customer Service jobs look for? The top searched job categories for Utility Customer Service jobs are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 14% Full Time, and 81% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.
MI- Utility Locate Technician

MI- Utility Locate Technician

GridHawk LLC

Saint Johns, MI • On-site

$19 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

GridHawk rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Utility Locate Technician

Utility Locate Technicians are responsible for accurately locating underground facilities including, electric power lines, gas lines, fiber optic lines (minimal). This position is a key component to ensure that the area is complying with client and state requirements. Service duties include observing, locating, marking, and documenting underground and exposed utility locations. Understanding of doing so, using multiple methods is required. Locating technician will be dispatched to locate and verify for utility customer. Technician can work independently or in a team environment, in both circumstances’ technician will work under assigned supervisor. Ability to perform this job takes focus, skill, and the use of machinery and/or tools. GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based on performance.
***In order to obtain employment with GridHawk LLC, candidate MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST also take and pass a DOT drug test. ***
All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
  • Company vehicle, laptop and smartphone
  • All personal protective equipment provided
Duties will include, but are not limited to:
  • Locates underground facilities by using a transmitter and hooking up to a buried facility, pedestal etc.
  • Works in and walks over all types of terrain in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions.
  • Interprets job order tickets, blueprints and maps to efficiently route and perform duties.
  • Performs locates and emergency/on-call locates during regular, overtime and holiday hours as necessary to meet customer needs.
  • Performs all work in a timely, professional and efficient manner while effectively communicating and interacting with customers, co-employees and third parties
  • Communication with management team, contractor and utility customer to ensure a damage free environment
  • Knowledge of technology and tools needed
  • Ability to work with others and in a supervised team environment
Qualifications:
  • High School Diploma or equivalency (GED)
  • State issued driver's license
  • Ability to problem solve
  • Ability to read, interpret, and decipher multiple types of prints
  • Ability to lift over 50lbs
  • Ability to walk/stand for multiple hours a day
  • Excellent communication skills needed
  • Ability to read and interpret prints at a high level
  • Pass a Background screening (no violations within the last 5 years)
  • Pass a DOT drug test
All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.
Benefits for full-time employees include:
  • Health Insurance
  • Dental Insurance
  • Term life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Vision Insurance
  • Flexible Benefits Plan
  • 401(k) Savings Plan (Matched by the company)
Job Type: Full-time
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 10-hour shift
  • Monday to Friday
  • On call
  • Weekends as needed
Education:
  • High school or equivalent (Required)
Experience:
  • Computer skills: 1 year (Preferred)
  • Utility Locating: 1 year (Preferred)
License/Certification:
  • Driver's License (Required)
Work Location: On the road

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