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Utility Customer Service Jobs (NOW HIRING)

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$18.75 - $25.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Public Service Specialist

Tamarac, FL · On-site

$16 - $21.25/hr

The incumbent furnishes information to utility customers relating to new applications for existing service, disconnecting service, transferring accounts, new accounts, and related service matters.

New

MI- Utility Locate Technician

Ionia, MI · On-site

$18 - $24.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Ann Arbor, MI · On-site

$19.50 - $26.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Lansing, MI · On-site

$20.25 - $27.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Lambertville, MI · On-site

$18.50 - $25/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

MI- Utility Locate Technician

Saginaw, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Showing results 41-60

Utility Customer Service information

See salary details

$12

$24

$38

How much do utility customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
Infographic showing various Utility Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Electricity & Utilities Customer Service Representative

Call Center Haven

Remote

$16.50 - $22.25/hr

Other

Re-posted 16 days ago


Job description

Electricity & Utilities Customer Service Representative

Job Title: Electricity & Utilities Customer Service Representative

Location: Remote

Company: Call Center Haven

About Us:

Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions.

Job Summary:

As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, TV, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success.

Key Responsibilities:

  • Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking.
  • Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives.
  • Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services.
  • Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company.
  • Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
  • Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed.
  • Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management.
  • Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery.

Qualifications:

  • Experience: Proven track record in sales or customer service
  • Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers.
  • Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions.
  • Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment.
  • Tools: Proficiency in CRM software

What We Offer:

  • Competitive Salary: Commissions-only salary with performance-based incentives and bonuses.
  • Flexibility: Remote work arrangement
  • Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins.

How to Apply:

If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume