Louisburg, NC · On-site
$500/wk
Utility Billing Clerk An employee in this class performs all activities associated with the ... service connections and to follow-up on complaints. Answers the telephone; talks with customers ...
Louisburg, NC · On-site
$500/wk
Utility Billing Clerk An employee in this class performs all activities associated with the ... service connections and to follow-up on complaints. Answers the telephone; talks with customers ...
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Quick apply
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Oxford, NC · On-site
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Oxford, NC · On-site
$15.75 - $21.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
$14.25 - $19.25/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
New
$14.25 - $19.25/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
New
Fuquay Varina, NC · On-site
$14.25 - $19.25/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Fuquay Varina, NC · On-site
$14.25 - $19.25/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Cary, NC · On-site
$18.50 - $25.25/hr
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...
Cary, NC · On-site
$18.50 - $25.25/hr
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...
$18.50 - $25.25/hr
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...
$18.50 - $25.25/hr
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...
Raleigh, NC · On-site
$27/hr
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
Raleigh, NC · On-site
$27/hr
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
Quick apply
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
Durham, NC · On-site
$14.50 - $17.50/hr
* We are hiring immediately for a full time FOOD SERVICE UTILITY position. * Location : AISIN - 4112 ... You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ...
Durham, NC · On-site
$14.50 - $17.50/hr
* We are hiring immediately for a full time FOOD SERVICE UTILITY position. * Location : AISIN - 4112 ... You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ...
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
... of utility services projects. This role oversees resource allocation, leads a team of up to 25 technicians, and manages team development, customer engagement, and the achievement of production ...
Morrisville, NC · On-site
$16 - $21/hr
Serves as a customer service role model for others. * Able to resolve customer service issues with ... utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has ...
Morrisville, NC · On-site
$16 - $21/hr
Serves as a customer service role model for others. * Able to resolve customer service issues with ... utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has ...
Morrisville, NC · On-site
$16 - $21/hr
Serves as a customer service role model for others. * Able to resolve customer service issues with ... utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has ...
Morrisville, NC · On-site
$16 - $21/hr
Serves as a customer service role model for others. * Able to resolve customer service issues with ... utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has ...
Wake Forest, NC · On-site
$15 - $16/hr
As a Utility team member in our summer camp kitchen, you'll be the behind-the-scenes hero keeping ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
Wake Forest, NC · On-site
$15 - $16/hr
As a Utility team member in our summer camp kitchen, you'll be the behind-the-scenes hero keeping ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
$15 - $16/hr
Description Utility - Summer Camp - Full-Time - Seasonal Wage: $15-$16 an hour Looking for a summer ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
$15 - $16/hr
Description Utility - Summer Camp - Full-Time - Seasonal Wage: $15-$16 an hour Looking for a summer ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
Durham, NC · On-site
$14.50 - $17.50/hr
* We are hiring immediately for a full time FOOD SERVICE UTILITY position. * Location : AISIN - 4112 ... You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ...
Durham, NC · On-site
$14.50 - $17.50/hr
* We are hiring immediately for a full time FOOD SERVICE UTILITY position. * Location : AISIN - 4112 ... You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ...
Wake Forest, NC · On-site
$15 - $16/hr
Utility - Summer Camp - Full-Time - Seasonal Wage: $15-$16 an hour Looking for a summer job that ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
Quick apply
Wake Forest, NC · On-site
$15 - $16/hr
Utility - Summer Camp - Full-Time - Seasonal Wage: $15-$16 an hour Looking for a summer job that ... The above shall be achieved while providing exceptional customer service in a courteous, helpful ...
$17.25 - $23.50/hr
As a Pest Control Utility Technician with us you will be helping to create our customer's experience and drive our well-established service standards. The ideal candidate will have boundless energy ...
New
$17.25 - $23.50/hr
As a Pest Control Utility Technician with us you will be helping to create our customer's experience and drive our well-established service standards. The ideal candidate will have boundless energy ...
New
... services, performing more than 84 million locates each year for the more than 1,400 ... Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an ...
... services, performing more than 84 million locates each year for the more than 1,400 ... Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an ...
$12.15 - $14.45
5% of jobs
$16.49 is the 25th percentile. Wages below this are outliers.
$14.45 - $16.74
22% of jobs
The median wage is $18.98 / hr.
$16.74 - $19.03
23% of jobs
$19.03 - $21.33
12% of jobs
$21.33 - $23.62
5% of jobs
$23.62 - $25.92
4% of jobs
$27.41 is the 75th percentile. Wages above this are outliers.
$25.92 - $28.21
5% of jobs
$28.21 - $30.50
7% of jobs
$30.50 - $32.80
6% of jobs
$32.80 - $35.09
5% of jobs
$35.09 - $37.39
4% of jobs
$12
$23
$37
A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.
A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.
As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.
$500/wk
Other
Posted 24 days ago
An employee in this class performs all activities associated with the performance of a utility billing program. This includes utilizing the computer and loading/downloading computer meter readings, preparing utility billing, checking for quality control, and mailing bills. Work includes dealing with the public on requests for services, taking payments and balancing deposits, and writing work orders. Work involves establishing computer and hard copies records and files, entering data, and generating varied reports from the billing system. The employee is expected to have thorough understanding of the process to handle most situations in the process. Work assignments are performed in accordance with established procedures with unusual situations being referred to the Utilities Business Manager for guidance. Some judgment is required in determining billing adjustments and payment requirements. Work is performed under the direct supervision of the Utilities Business Manager and is evaluated through observation, work completion, conferences and periodic review of reports.
Performs all activities associated with the performance of a complete utility billing program; utilizes computer for entering applicant information; loads and unloads meter reads from handheld computer; assists in the preparation of utility bills; checks for quality control. Assist public; provides applications for services and assures they are completed correctly and completely; accepts payments for service; explains services, fees, penalties and late payment policies, etc.
Enters cash collection into billing system; closes cash collection batches; generates cash collection reports and revenue sheets.
Prepares and maintains an account for each customer.
Receives account draft requests from customers; prepares necessary draft forms and sends to bank.
Calculates usage for billing, calculates adjustments to accounts as necessary; prints billing register, edits for errors.
Sets up customers on correct routes for meter readers; loads handheld meter readers; downloads and posts meter readings to customer accounts by computer.
Posts customer payments, adjustments, and miscellaneous transactions to the customer accounts and any data changes needed.
Generates reports from meter readings, proofs, makes changes and analyzes for potential errors; requests re-reads; compiles recheck list and forwards to meter readers; balances and corrects errors as required.
Runs reports as scheduled on the daily/weekly/monthly calendar.
Receives and responds to requests and complaints of services.
Balances cash drawer against computer report; corrects data entry errors.
Prepares turn-off list and work orders for service connections and to follow-up on complaints.
Answers the telephone; talks with customers about bills, payments, complaints or problems; provides information on services, fees, etc. and routes to appropriate staff as needed.
Performs related duties as required.
Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, pushing, fingering, talking, hearing, and repetitive motions.
Must be able to perform sedentary work exerting up to 10 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift objects.
Graduation from high school and preferably supplemented by additional training and courses in accounting and computer operations, and some experience in water and sewer utility billing, clerical billing or accounting with significant public contact, data entry, and in an automated environment, or an equivalent combination of education and experience.
Must possess the visual acuity to work with data and figures, to operate a computer, and to read extensively.
***Salary depends on qualifications. ***In addition to annual salary, this job classification will be eligible for a $500 (taxable) hiring incentive. Policy requirements apply.
Sourced by ZipRecruiter
Recruiting and staffing services
11 - 50 Employees
El Segundo, CA, US
1998
