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Utility Customer Service Jobs in Raleigh, NC (NOW HIRING)

Essential Utilities, Inc.

Utility Technician

Cary, NC · On-site

$18.50 - $25.25/hr

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...

Aquaamerica

Utility Technician

Cary, NC

$18.50 - $25.25/hr

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...

Harnett County

Utility Locate Technician

Lillington, NC · On-site

$42K - $70K/yr

Knowledge of County utility construction and maintenance policies, practices, engineering standards, and customer service policies. Knowledge of County street locations and County geography.

Harnett County, NC

Utility Locate Technician

Lillington, NC · On-site

$13.50 - $16.75/hr

Knowledge of County utility construction and maintenance policies, practices, engineering standards, and customer service policies. * Knowledge of County street locations and County geography.

MasTec Utility Services

UGE Operator

Fuquay Varina, NC · On-site

Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric ...

MasTec Utility Services

UGE Operator

Fuquay Varina, NC · On-site

Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric ...

MasTec Utility Services

UGE Operator

NC · On-site

Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric ...

MasTec Utility Services

UGE Operator

Fuquay Varina, NC · On-site

Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric ...

USIC

Utility Locator

Raleigh, NC · On-site

$20/hr

... services, performing more than 84 million locates each year for the more than 1,400 ... Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an ...

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All JobsUtility Customer Service JobsUtility Customer Service Jobs in Raleigh, NC

Utility Customer Service information

See Raleigh, NC salary details

$12

$23

$37

How much do utility customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for utility customer service in Raleigh, NC is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.99 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Raleigh, NC?

For Utility Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Utility Customer Service jobs in Raleigh, NC are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,620 per year, or $23.4 per hour.

Customer Service Representative

Town of Smithfield

Smithfield, NC

$42K/yr

Full-time

Posted 15 days ago

Job description

GENERAL DEFINITION AND CONDITIONING OF WORK: Performs administrative work in the utility customer service functions for the Town's Finance and Public Utilities Departments. An employee in this class is responsible for the activities of utility billing and collections and handling customer inquiries relating to utility billings. Work includes setting up new customer accounts, closing out customer accounts, and trouble-shooting billing problems.

Work involves heavy public contact and coordination with other departments within the Town organizational structure. Employee's public contact tasks require considerable tact and courtesy. Employee works with customers, other employees, and departments in troubleshooting problems, and generating computer records and reports.

Work is performed under the general supervision of the Finance Director, or as assigned, and is evaluated through conferences, by review of appropriate records, and the accuracy and thoroughness of assigned responsibilities. ESSENTIAL FUNCTIONS/TYPICAL TASKS: The employee may perform a combination of some or all of the following duties and other duties which may be assigned by the Town of Smithfield. Receives and processes utility payments.

Answers questions and responds to complaints from citizens: researches responses to reply to questions or address problems; and provides information, answers and/or decisions to citizens. Refers precedent setting issues to the higher-level management for advice and consultation. Sets up new accounts with customers.

Receives and processes deposits or letters of credit. Closes out customer accounts including arranging for final payments and/or refund of deposits. Sets up temporary water and electric services for construction projects.

Markets load management, time of use, and other special utility services. Prepares work orders and makes field staff assignments. Types, enters data, and files office correspondence.

Answers telephone and responds to caller or routes to appropriate personnel. Researches and prepares special reports for the Senior Customer Service Representative, Billing Supervisor, or the Finance Director on the assigned area of work, as requested. KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of local policy and state statutes regarding utility billing, collections, rules and regulations, and utility maintenance.

Considerable knowledge of standard operating practices involved in modern office operation and public service. Considerable knowledge of computer hardware, software, and their various applications. Conflict management skills.

Ability to deal effectively with the public in a tactful and effective manner. Ability to create and maintain accurate records, reports, and files in support of a cash receipt, tax, and customer-oriented operation. Ability to follow instructions from Utility Billing Supervisor and higher management.

Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment. Knowledge of Tyler software is a plus EDUCATION AND EXPERIENCE: Two-year Associate's degree in business administration, accounting, or related field and 2 years or less experience in utilities or computer service operation involving public contact; or Graduation from high school and 5 to 7 years of experience public utilities billing, utility collection, and accounting policies and procedures; or Equivalent combination of education and experience. Preference given to candidates that are bilingual (English/Spanish).

Possession of a valid North Carolina Driver's License.

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