Utility Customer Service Jobs in Raleigh, NC (NOW HIRING)

Compensation

Job Description

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Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC!

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. At USIC, we are committed to Leading from the Ground Up.

We are looking for individuals who consider themselves problem solvers, take pride in public safety, and thrive in a fast-paced, exciting work environment. Our communities are your communities.

If you're looking for growth, we've got you covered. We provide a quality training program and opportunities for advancement. No prior locating experience is needed, but experienced locators are encouraged to apply!

Our technicians spend their workdays on the go, independently working in the field using their company-provided vehicle. We use best-in-class ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site.

Your Responsibilities as a Locator:

• Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems.

• Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate.

These are daytime, full-time positions. We have a 48-hour turnaround time on many locates, which means we generally work the day after holidays and some weekends, as needed. Must be able to work overtime, weekend shifts, and on-call shifts (including nights and weekends), dependent upon the needs of the business.

Why You'll Love Working for Us (Our Benefits):

• 100% paid training - We're invested in you, starting on your first day.

• High-quality company vehicle & fuel card - All work-related expenses are paid. This means you won't be putting mileage on your personal vehicle for work.

• Company phone & equipment - Advanced technology you can count on.

• DailyPay - Access your pay when you need it.

• Comprehensive insurance options - A variety of excellent insurance choices including medical, dental, vision, and life.

• 401(k) with company match - We'll help you save for the long term with our competitive 401(k) employer match program.

• PTO & paid holidays - Even in your first year, so you can spend time with your loved ones.

• Weekend & holiday on-call pay - Earn extra money while on call over the weekend or on a company holiday, even if not called out to an emergency.

• Technician Incentive Plan - Bonuses based on individual quality and safety results.

• Career Path Program (CPP) - Unmatched in our industry. We recognize employees who strive to be the best in their roles with distinctive titles, promotions, and more.

• USIC All Stars - Our employee recognition program. Earn points for living our company values and celebrating milestones. Redeem your points for gift cards or merchandise!

• Tenure Boots Program -$200 voucher to buy a new pair of work boots on your first anniversary and every year after.

• Education Partnership & Scholarship Program - Discounted tuition for USIC employees, their spouses, and dependents through Indiana Tech (courses available online nationwide). Scholarships available for employees. Credit hours for completing our utility locator training curriculum and/or for military service.

• Employee discounts & perks - Outstanding discounts at major retailers and service providers.

What We Need from You (Our Requirements):

• Able and willing to work outdoors in various weather conditions. Previous outdoor experience is a plus.

• Proficiency with technology

• Available to work overtime, weekends, and on-call shifts as needed.

• Able to pass a drug screen (this is a safety-sensitive position).

• Valid driver's license and a safe driving record

• Able to work in a confined space; walk, bend, and lift up to 75 lbs.

• Able to distinguish between colors used to identify wiring and mark underground utilities.

• Able to read, understand, and reference locate tickets, as well as maps and prints.

• Able to communicate clearly with colleagues, customers, contractors, and homeowners.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

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