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Utility Customer Service Jobs (NOW HIRING)

City of Garland Texas

Utility CIS Representative

Garland, TX · On-site

$36K - $41K/yr

Up to 2 years utility customer service billing or CIS experience Or an equivalent combination of ... education and experience sufficient to successfully perform the essential functions of the job.

GridHawk

MI- Utility Locate Technician

Ionia, MI · On-site

$18 - $24.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$18.75 - $25.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Lansing, MI · On-site

$20.25 - $27.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Saint Johns, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Howell, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Saginaw, MI

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Saginaw, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Lansing, MI

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Allegan, MI

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Ionia, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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Utility Customer Service information

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How much do utility customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for utility customer service in the United States is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

More about Utility Customer Service jobs
What cities are hiring for Utility Customer Service jobs? Cities with the most Utility Customer Service job openings:
What states have the most Utility Customer Service jobs? States with the most job openings for Utility Customer Service jobs include:
What job categories do people searching Utility Customer Service jobs look for? The top searched job categories for Utility Customer Service jobs are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Utility CIS Representative

City of Garland Texas

Garland, TX • On-site

$36K - $41K/yr

Full-time

Posted 11 days ago

Job description

Summary
Responsible for processing and maintaining customer billing and profile information.
Pay Range: (Depending on qualifications and experience)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Work consistently in Customer Information System (CIS). Work closely with third party mailing vendor.
  • Manage and report on corrective actions when and if CIS processes fail.
  • Execute and manage billing processes in Customer Information System (CIS).
  • Adjust meter readings, manage and process service orders, enter specific account credits or debits, or make rate changes when needed, correct meter reading history or re-bill charges as needed, and run and work reports as needed.
  • Work closely with revenue protection staff on tampering investigations to assist city and prevent loss of revenue.
  • Includes, but not limited to multitasking, answering phone calls from revenue protection technicians or customers, research and collecting evidence, working with different departments throughout the city (meter reading, code, building inspections, GPL electric department and/or water departments)
  • If needed, discuss disputes for tampering charges with customer over phone/person.

Minimum Qualifications
  • High School Diploma or General Equivalency Diploma (GED)
  • Up to 2 years utility customer service billing or CIS experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience
  • High School Diploma plus six months or one year of advanced study or training past high school level
  • 2-4 years' experience in customer service or utility customer service billing industry

Knowledge, Skills & Abilities
  • Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Access, PowerPoint)
  • Basic knowledge of procedure implementation methods
  • Basic knowledge of utility billing practices for electric and water service
  • Skill in de-escalating stressful situations involving irate customers
  • Ability to listen and ascertain the needs of customers
  • Ability to deal courteously and diplomatically with the general public

Licenses and Certifications
  • No Licenses/ Certifications required

Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

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