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Utility Customer Service Jobs in Texas (NOW HIRING)

City of Lubbock

Utility Customer Support - I

Lubbock, TX · On-site

$14.50 - $18.75/hr

... external customers concerning all aspects of all municipal utilities, including electric, water ... Answers questions concerning service, billing and payments and takes appropriate action; * Uses ...

coctx

Service Support Assistant

Carrollton, TX

$16.75 - $23/hr

Utility Customer Service REPORTS TO: Utility Customer Service Supervisor SUMMARY: Responsible for serving as the first point of contact for constituent calls and walk-ins associated with area of ...

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Utility Customer Service information

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Texas? For Utility Customer Service jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Texas look for? The top searched job categories for Utility Customer Service jobs in Texas are:
What cities in Texas are hiring for Utility Customer Service jobs? Cities in Texas with the most Utility Customer Service job openings:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Texas as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Temporary. Highlights an 93% In-person, and 7% Remote job distribution.

Utility Customer Support - I

City of Lubbock, TX

Lubbock, TX • On-site

$34K/yr

Full-time

Posted 14 days ago

City Of Lubbock rating

8.0

Company rating: 8.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

383rd of 840 rated public administrative organizations

Job description

Salary : $34,091.20 Annually
Location : City of Lubbock Utilities, 1401 Ave. K Lubbock, TX
Job Type: Full-Time
Job Number: U231-7514
Department: City of Lubbock Utilities
Division: 7514 - City of Lubbock Utilities
Opening Date: 07/18/2026
Closing Date: 7/31/2026 5:00 PM Central
Summary
Interacts with internal and external customers concerning all aspects of all municipal utilities, including electric, water, waste water, storm water, and solid waste. Works under close supervision with minimal latitude for the use of initiative and independent judgement.
Essential Functions
  • Answers questions concerning service, billing and payments and takes appropriate action;
  • Uses company policies to determine one call resolution;
  • Inputs data into various systems and computer applications to update customer records;
  • Quickly and accurately analyzes customer inquiries in order to resolve issues with the goal of one contact resolution;
  • Review customer interval data in order to provide information on rates and charges for municipal services;
  • May accept payment, maintain receipts, and balance cash drawer;
  • Ability to multitask by utilizing a personal computer running multiple software applications while assisting customers via phone, email, or in person;
  • Ability to obtain, verify, and enter confidential customer information into Customer Information System;
  • Provide water and electric conservation tips;
  • Requires regular attendance and punctuality along with being prepared to commence work at the beginning of the shift;
  • Other duties as assigned.

Qualifications
Completion of high school, GED, or specialized vocational training; with a minimum of 2 years of customer service experience, preferably in a call center environment; good oral and written communication skills; typing skills at minimum of 40 words per minute; or any combination of relevant education and experience which provides the following:
Knowledge and Abilities
Knowledge of:
  • Effective customer service and de-escalation techniques;
  • Customer information or billing software;
  • Telephone etiquette;
  • Billing principles.
Ability/Skill to:
  • Communicate effectively in a courteous manner;
  • Prepare and maintain accurate records;
  • Effectively operate a personal computer and a variety of computer software programs simultaneously;
  • Ability to access multiple systems and capture information while responding real-time to customer inquiries;
  • Practice active listening skills;
  • Perform basic mathematical calculations using addition, subtraction, multiplication, and division;
  • Make sound judgements regarding customer issues while following established policies and procedures;
  • Handle payments and receipts in an accurate manner;
  • Ability to read and follow directions.
Physical Requirements:
  • Frequently stand and walk;
  • Frequently lift and carry up to 10 pounds;
  • Frequently flex upper trunk forward, while flexing partially at the knees;
  • Frequently push or pull objects;
  • Frequently reach above, at, or below shoulder height;
  • Continuously talk, see, and hear;
  • Continuously sit for extended periods of time.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click
01
Do you have 2 years of customer service experience, preferably in a call center environment?
02
Do you have good oral and written communication skills, typing skills of at least 40 words per minute?
Required Question

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