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Utility Customer Service Jobs in Texas (NOW HIRING)

IBEX

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... Account updates and service requests * Troubleshooting customer concerns * Providing clear ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... Account updates and service requests * Troubleshooting customer concerns * Providing clear ...

ibex

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... Account updates and service requests * Troubleshooting customer concerns * Providing clear ...

Essential Utilities, Inc.

Utility Technician

Granbury, TX · On-site

$17 - $23/hr

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines ...

Sammons Construction

Customer Service Representative

Anna, TX · On-site

$15 - $20.50/hr

The Customer Service Representative serves as the first point of contact for homeowners and ... Candidates should have utility construction experience or experience working with internet service ...

OmniForce

Customer Service Representative

Grand Prairie, TX

$15.25 - $20.50/hr

... utilities, and infrastructure markets. They are seeking a Customer Service Representative to join their team in Grand Prairie, TX . Responsibilities: * Manage customer orders from entry through ...

OmniForce

Customer Service Representative

Grand Prairie, TX

$15.25 - $20.50/hr

... utilities, and infrastructure markets. They are seeking a Customer Service Representative to join their team in Grand Prairie, TX. Responsibilities: Manage customer orders from entry through delivery ...

Nexdine Hospitality

Utility

Plano, TX · On-site

$14.25 - $17.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Plano, TX · On-site

$14.25 - $17.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Texas?

For Utility Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Texas look for?

The top searched job categories for Utility Customer Service jobs in Texas are:

What cities in Texas are hiring for Utility Customer Service jobs?

Cities in Texas with the most Utility Customer Service job openings:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

IBEX

New Braunfels, TX • On-site

$14.25 - $19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Overview
Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.
This is more than just a call center job, it's an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.
Responsibilities
What You Will Do:
As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.
Your day to day will include:
  • Billing questions and payment support
  • Starting or stopping utility services
  • Account updates and service requests
  • Troubleshooting customer concerns
  • Providing clear, professional, and empathetic support
  • Navigating multiple systems and tools to find solutions quickly
Qualifications
What You Will Bring:
We are looking for dependable, positive people who are ready to learn and succeed.
Successful candidates have:
  • Strong communication and customer service skills
  • Ability to stay calm and professional during challenging conversations
  • Comfort navigating multiple computer systems and applications
  • Critical thinking and problem-solving skills
  • Basic math skills for billing, balances, and payment related questions
  • Experience using basic Excel functions, including search tools and filters
  • Strong attention to detail
  • Ability to multitask and stay organized in a fast-paced environment
  • A team-oriented mindset and strong work ethic
Eligible States
This role is currently limited to candidates residing in:
Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
  • 18+ years of age with a High School diploma or equivalent
  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Must remain on camera during working hours
Why Join ibex?
  • Supportive leadership and collaborative teams
  • Coaching, recognition programs, and real career growth opportunities
  • Positive, performance driven culture
  • Work from home
  • Paid training
  • 401k, Health, dental, and vision benefits
  • PTO, referral bonuses and employee discounts
  • Free cell phone for all employees!
  • Childcare assistance programs

Ready to Get Started? Apply today and start building your future with ibex!

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