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Utility Customer Service Jobs in Tennessee (NOW HIRING)

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

$100K/yr

CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our ... Additional background in Water/Wastewater public utility-based engineering design * Field ...

Commercial Bank and Trust

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

Nexdine Hospitality

Utility

Midtown, TN · On-site

$16/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

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Utility Customer Service information

See Tennessee salary details

$11

$21

$34

How much do utility customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for utility customer service in Tennessee is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $27.07 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Tennessee?

For Utility Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Tennessee look for?

The top searched job categories for Utility Customer Service jobs in Tennessee are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,396 per year, or $21.8 per hour.

Customer Service Representative - UTILITIES

Image Associates Inc.

Nashville, TN • On-site

$15.50 - $21/hr

Full-time

Posted 24 days ago

Job description

Company Description

public utility company

Job Description

Nashville area public utility organization, funded by around twenty thousand rate payers needs a Customer Service Representative. This job is mainly about customer service, cash accounting, and billing.

This job is in the western part of Nashville.

This job has excellent pay and benefits, including full family coverage with NO PREMIUMS

This is an on-site job with 8 am until 5 pm working hours. Relocation assistance may be available. This job is not remote and not a hybrid opportunity. This is a full time, Monday to Friday position.

  • Handle phone calls for utility services, answering questions and complaints.
  • Open new accounts, handle customer billing, payment processing and debt collection.
  • Must be good in math and be able to balance cash receipts and reconcile account discrepancies.
  • Initiate service orders for repairs of different kinds.
  • Keep records about complaints and service calls.
  • Communicate effectively with rate payers, explaining schedules, rates, and fees.
Qualifications

REQUIREMENTS

  • Must have public utility background because billing and customer service are strictly regulated in this environment.
  • Minimum 2-4 years' experience in billing, cash accounting, and customer service required, at a utility company or a bank.
  • Familiarity with MS Office software, including Excel, Word, Outlook, etc.
  • High degree of customer and public contact experience by phone and in person.
  • Excellent communications skills.
Additional Information

Pearl Martin, Image Associates Inc. pearl AT jobspot DOT com

Please look me up on LinkedIn, and send me an invitation to Link: www.linkedin.com/in/pearlmartin1 

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