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Utility Customer Service Jobs in Tennessee (NOW HIRING)

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

Salary: $100,000 $140,000 per year (based on experience and licensure) CSR Engineering is seeking a ... Design and oversee the installation of utility systems, such as water distribution, wastewater ...

Nexdine Hospitality

Utility

Midtown, TN · On-site

$16/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

winn

Resident Utility Specialist

Nashville, TN · On-site

Generate and maintain reports related to customer service activity, delinquency status, and program ... Partner with internal teams to support utility program operations and customer communications ...

winn

Resident Utility Specialist

Nashville, TN · On-site

Generate and maintain reports related to customer service activity, delinquency status, and program ... Partner with internal teams to support utility program operations and customer communications ...

Compass Group

FOOD SERVICE UTILITY

Chattanooga, TN · On-site

$16/hr

* We are hiring immediately for full time and part time FOOD SERVICE UTILITY positions. * Location ... Previous customer service experience preferred. Willing to train! *Internal Employee Referral Bonus ...

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Utility Customer Service information

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$11

$21

$34

How much do utility customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for utility customer service in Tennessee is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Tennessee? For Utility Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Tennessee look for? The top searched job categories for Utility Customer Service jobs in Tennessee are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Tennessee as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,396 per year, or $21.8 per hour.

Customer Service Representative

Knoxville Utilities Board

Knoxville, TN • On-site

$20.50/hr

Other

Posted 22 days ago

Knoxville Utilities Board rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Classification: Customer Rep. Work Hours: 40+ hours/ week: Mon - Sun. About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties.

We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce. About the Role: Be the voice and face of exceptional service. Our Customer Service Representatives deliver high-quality care by supporting a wide range of customer needs across our call centers and walk-in service locations.

In this role, you'll create positive, professional experiences through active listening, clear communication, and a genuine commitment to helping others. Whether assisting over the phone or at a teller window, you'll solve problems, manage multiple priorities, and make a meaningful impact with every interaction. This position typically operates within Monday-Friday, 7 a.m

- 6 p.m., with 24/7 staffing needs that may require schedule flexibility based on customer demand and business needs. Availability during emergency situations is required. Qualifications Physical Requirements: Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Minimum Requirements: High School Diploma or equivalent Good oral and written communication skills Strong customer service skills, including active listening, courtesy, information gathering and problem solving Good PC Skills, including accurate data entry Ability to handle confidential information Valid driver's license (Required for Level II Customer Service Representative and above) Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position. Preferred Requirements: Two (2) or more years customer service experience; call center and/or utility experience Strong analytical and problem-solving skills Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access), and web-based software Bilingual in English/Spanish Selection Process About the Selection Process: Phase 1 - Apply online at www.kub.org Phase 2 - Experience, training, and education evaluation Phase 3 - Interview with department representatives Phase 4 - Written, performance, and behavioral exercises Phase 5 - Background Investigation Phase 6 - Physical assessment and/or drug screen* *KUB is part of the Tennessee Drug Free Workplace Program If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance

Knoxville Utilities Board is an Equal Opportunity Employer

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