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Utility Customer Service Jobs in Tennessee (NOW HIRING)

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

$100K/yr

CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our ... Additional background in Water/Wastewater public utility-based engineering design * Field ...

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

Salary: $100,000 $140,000 per year (based on experience and licensure) CSR Engineering is seeking a ... Design and oversee the installation of utility systems, such as water distribution, wastewater ...

Commercial Bank and Trust

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

Nexdine Hospitality

Utility

Midtown, TN

$16/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

As a Utility Clerk, you'll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most. Key Responsibilities ...

EnterSource

Customer Service Scheduler

Murfreesboro, TN · On-site

$18 - $22/hr

We're a growing company that values teamwork, integrity, and customer-first service. Position ... Familiarity with telecommunications, internet, or utility service workflows. * Bilingual (English ...

EnterSource

Customer Service Scheduler

Murfreesboro, TN · On-site

$18 - $22/hr

We're a growing company that values teamwork, integrity, and customer-first service. Position ... Familiarity with telecommunications, internet, or utility service workflows. * Bilingual (English ...

EnterSource

Customer Service Scheduler

Murfreesboro, TN · On-site

$18 - $22/hr

We're a growing company that values teamwork, integrity, and customer-first service. Position ... Familiarity with telecommunications, internet, or utility service workflows. * Bilingual (English ...

CDE Lightband

Customer Service Specialist

Clarksville, TN · On-site

$21.38/hr

Our Customer Service Specialists provide customer service for multiple services and provide sales ... utility experience is highly favored Certifications & Licenses CPR/AED or ability to obtain upon ...

New

CDE Lightband

Customer Service Specialist

Clarksville, TN · On-site

$14.75 - $19.50/hr

Our Customer Service Specialists provide customer service for multiple services and provide sales ... utility experience is highly favored Certifications & Licenses CPR/AED or ability to obtain upon ...

New

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Utility Customer Service information

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$34

How much do utility customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for utility customer service in Tennessee is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are considered utility customer service jobs?

Utility customer service jobs involve assisting customers with billing, service inquiries, and account management for utility companies such as electricity, water, gas, or telecommunications providers. These roles often require strong communication skills, familiarity with billing software, and the ability to resolve customer issues efficiently.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Tennessee? For Utility Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Tennessee look for? The top searched job categories for Utility Customer Service jobs in Tennessee are:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,396 per year, or $21.8 per hour.

Utility Customer Resolution Specialist

Knoxville Utilities

Knoxville, TN • On-site

Other

Posted yesterday

New

Job description

Customer Resolution Specialist

The Customer Resolution team works directly with KUB customers and contractors to resolve utility-related issues and disputes and to ensure utility service needs are met. This role will support the team by investigating, documenting, and facilitating the resolution of customer claims related to a variety of issues including property damage, utility service issues, contractor concerns, and motor vehicle accidents. Face-to-face communication and on-site investigations are a routine aspect of the job. Regular duties include organizing efforts related to planned utility outages, investigating damage to customer property, managing access to customer property, and coordinating customer communication efforts related to utility projects. Additional responsibilities include educating customers and community groups on a variety of subjects including utility services, rates, billing, energy efficiency, and construction activities; providing after-hours incident response; maintaining accurate written documentation; and supporting community outreach meetings and events. The successful candidate will demonstrate the ability to exercise sound judgment, develop practical solutions to complex problems, and balance customer needs with KUB's organizational goals and objectives.

Qualifications

Requires the ability to operate and get in and out of a vehicle many times per day. Requires the ability to move freely throughout the office to review maps, drawings, and bill information while meeting with internal and external customers. Requires the ability to move freely about customers' properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure while addressing numerous customer issues related to utility services. Requires the ability to lift and/or move up to 50 pounds.

Minimum requirements:

  • High school diploma or equivalent
  • Three or more years of utility related experience or the equivalent combination of education and/or utility experience
  • Strong interpersonal and customer service skills with experience communicating difficult messages in person and by phone.
  • Strong organizational and time management skills
  • Computer skills, including knowledge of the Microsoft Office Suite
  • Valid driver's license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred requirements:

  • 3+ years of utility specific construction (electric, gas, water and wastewater) and/or field experience dealing directly with internal and external customers
  • Strong verbal and written communication skills
  • Technical certification/ degree in HVAC, industrial electricity, pipe fitting, plumbing technology or a related field
  • Strong negotiation and conflict resolution skills
  • Advanced proficiency with computer software such as GIS, PeopleSoft, Adobe Acrobat Pro, Microsoft Excel, Access, PowerPoint and others
Selection Process

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

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