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Ticketing Jobs (NOW HIRING)

Livenation

Insomniac - Ticketing Manager

Orlando, FL · On-site

Do you excel at ticketing operations? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of all things to do with ...

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Ticketing information

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How much do ticketing jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for ticketing in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

More about Ticketing jobs

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Cities with the most Ticketing job openings:

What are the most commonly searched types of Ticketing jobs?

The most popular types of Ticketing jobs are:

What states have the most Ticketing jobs?

States with the most job openings for Ticketing jobs include:

What job categories do people searching Ticketing jobs look for?

The top searched job categories for Ticketing jobs are:

Ticketing jobs near you
Infographic showing various Ticketing job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Director Ticketing Strategy & Analytics

PGA TOUR

Ponte Vedra Beach, FL • On-site

Full-time

Posted 9 days ago

PGA Tour rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Best Players Need the Best People.

The Director, Ticketing Strategy & Analytics will serve as a key member of the PGA TOUR Events and Fan Research & Analytics team responsible for deriving data-driven insights that support primary and secondary market pricing and strategic growth initiatives. This position will work with a diverse group of stakeholders including marketing, sales, event leadership, and ticketing, leading the development of a year-round, budget-supported strategy for ticket pricing across PGA TOUR Events.
The Director will lead the building of models and dashboards that power decision-making, delivering crisp, actionable insights to stakeholders and driving high-end results in dynamic pricing, special offers, and promotions. This role combines analytical and optimization expertise, business acumen, and the ability to influence outcomes across diverse stakeholders, serving as the primary liaison and industry expert from the Fan Research & Analytics team to marketing, ticketing, and event leadership.

Qualifications

  • Bachelor's degree in business or a related field required

  • Minimum 10 years of work experience in data strategy, analytics, or a business intelligence role, preferably within a major professional or collegiate sports team or league (NHL, MLB, MLS, NBA, NFL, NCAA); industry experience is not required

  • Proven experience leading cross-functional initiatives

  • Strong technical proficiency, including advanced Tableau skills for dashboard development and visualization best practices

  • Strong Excel and PowerPoint skills

  • Intermediate-to-advanced SQL proficiency

  • Experience with Python or R, or AI development applications (e.g., Cursor), preferred for statistical modeling, automation, or data manipulation

  • Familiarity with fan data platforms, CRM systems, or ticketing data ecosystems a plus

  • Salesforce CRM experience preferred, but not required

  • Ability to distill complex data into simple, actionable insights for senior leadership

  • Strong interpersonal skills, with the ability to influence cross-functional teams and build trusted partnerships

  • Familiarity with budgeting and working with budgets to justify strategic decisions

Responsibilities/Duties

Analytics & Execution

  • Build and maintain pricing models (dynamic/variable pricing) and demand forecasts, incorporating strength of field, day-of-week, seasonality, promotions, and historical purchase behavior

  • Analyze primary and secondary market data (resale pricing, transfer trends, no-show rates) and surface findings that inform pricing and inventory decisions

  • Oversee ticketing dashboards and self-service reporting tools used by Marketing, Sales, and Ticketing to track ticketing KPIs

  • Continuously review ticket sales offers in coordination with event marketing strategy and recommend adjustments to that strategy

Cross-Functional Collaboration

  • Partner with Marketing to align campaign timing and promotions with demand signals, and analyze campaign performance after the fact

  • Partner with Ticketing on inventory management and capacity adjustments

  • Manage third parties supporting ticket sales strategy initiatives, including secondary market strategy and dynamic pricing partners, and travel package providers

  • Oversee event data capture, consolidation, and distribution across ticketing systems

  • Partner with Ticketing to develop and assist in implementing a consistent fan experience across PGA TOUR events

Process Support

  • Lead and improve documented processes and playbooks for pricing execution across markets

  • Lead the tracking and reporting of core ticketing KPIs (yield, sell-through rate, average ticket price, renewal rate, secondary market spread, etc.)

  • Oversee data quality and consistency checks across ticketing data sources

What PGA Tour employees say

Pay

Benefits

Hours and flexibility

Workplace

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