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Ticketing Jobs (NOW HIRING)

ASM Global

Regional Director of Ticketing

Regional Director of Ticketing DEPARTMENT: North American Venues REPORTS TO: Vice President, Business Operations & Strategy FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier ...

baltimoreravens

$16.50/hr

Baltimore Ravens Ticket Resolution Ambassador Dept: Ticketing Position Reports To: Ticket Operations & Distribution Coordinator General Description: As part of delivering an exceptional guest ...

ASM Global

Regional Director of Ticketing

Chicago, IL · On-site

Regional Director of Ticketing DEPARTMENT: North American Venues REPORTS TO: Vice President, Business Operations & Strategy FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier ...

ASM Global

Regional Director of Ticketing

Frisco, TX · On-site

Regional Director of Ticketing DEPARTMENT: North American Venues REPORTS TO: Vice President, Business Operations & Strategy FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier ...

ASM Global

Regional Director of Ticketing

New York, NY · On-site

Regional Director of Ticketing DEPARTMENT: North American Venues REPORTS TO: Vice President, Business Operations & Strategy FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier ...

Paychex

Vice President of Ticketing

Las Vegas, NV

$175K - $200K/yr

The VP of Ticketing is responsible for leading and scaling ticketing and brokerage division, driving revenue growth, and building a high-performing commercial engine that maximizes the value of ...

ASM Global

Ticketing Manager

Minneapolis, MN · On-site

$55K - $60K/yr

Manager, Ticketing DEPARTMENT: Box Office REPORTS TO: Senior Manager, Ticketing FLSA STATUS: Salaried, Exempt COMPENSATION: $55,000 - $60,000 LEGENDS GLOBAL Legends Global is the premier partner to ...

ASM Global

Ticketing Manager

Minneapolis, MN

$55K - $60K/yr

Manager, Ticketing DEPARTMENT: Box Office REPORTS TO: Senior Manager, Ticketing FLSA STATUS: Salaried, Exempt COMPENSATION: $55,000 - $60,000 LEGENDS GLOBAL Legends Global is the premier partner to ...

Paychex

Vice President of Ticketing

Las Vegas, NV · On-site

The VP of Ticketing is responsible for leading and scaling ticketing and brokerage division, driving revenue growth, and building a high-performing commercial engine that maximizes the value of ...

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Ticketing information

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How much do ticketing jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for ticketing in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are ticketing jobs?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.
More about Ticketing jobs
What cities are hiring for Ticketing jobs? Cities with the most Ticketing job openings:
What are the most commonly searched types of Ticketing jobs? The most popular types of Ticketing jobs are:
What states have the most Ticketing jobs? States with the most job openings for Ticketing jobs include:
What job categories do people searching Ticketing jobs look for? The top searched job categories for Ticketing jobs are:
Ticketing jobs near you
Infographic showing various Ticketing job openings in the United States as of July 2026, with employment types broken down into 2% Internship, 76% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.
Regional Director of Ticketing

Regional Director of Ticketing

ASM Global

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

132nd of 216 rated facilities management

Job description

POSITION: Regional Director of Ticketing
DEPARTMENT: North American Venues
REPORTS TO: Vice President, Business Operations & Strategy
FLSA STATUS: Salaried, Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Regional Director of Ticketing is a senior operational leader responsible for the performance and day-to-day management of box office operations across Legends' North American Managed Venues portfolio spanning on-sale builds, pricing structures, event execution, and settlements in close partnership with the Legends local ticketing and marketing teams.
This is a high-visibility role with direct exposure to North American Managed Venues leadership team and the box office operations across major professional sports stadiums and arena, as well as theaters and amphitheaters.
Essential Duties and Responsibilities
Venue Box Office Oversite
  • Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio.
  • Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations.
  • Serve as the on-site Box Office representative for major events requiring additional leadership support, with the ability to step in as interim box office lead during staff transitions.
  • Lead the onboarding of new Legends-managed venues, ensuring a smooth transition to Legends ticketing agreements, operational standards, and on-site staff training.
  • Perform all other duties as assigned by the Vice President, Business Operations & Strategy.

Box Office Audit Program
  • Design and implement a comprehensive Box Office Audit program across the North American managed venue portfolio.
  • Manage the ongoing execution and continuous improvement of the Audit program, ensuring consistent standards across all locations.
  • Leverage audit findings to drive improvements in ticketing operations, fee compliance, contractual adherence, and venue-level accountability.

Promoter & Content Partner
  • Serve as an operational business partner to the Legends Central Booking Team, supporting national and local relationships with Live Nation, AEG, Outback, LiveCo, and other key content partners.
  • Coordinate and manage ticketing requirements from promoters across the North American venue portfolio.

Commercial & Performance Management
  • Oversee the full North American ticketing pricing structure across the portfolio.
  • Partner with ticketing providers to ensure fee structures comply with applicable federal, state, and local regulations.
  • Identify and execute opportunities to optimize fee configurations, ticket sale conversion, and platform utilization to strengthen commercial performance.

Reporting & Analytics
  • Partner with the Legends Strategy and IQ teams to enhance ticket sales tracking, pacing reporting, and revenue analytics across the portfolio.
  • Utilize platform-specific tools - including TM1, AXS IQ, and others - to inform operational decisions and track performance trends.
  • Proactively surface risks, emerging trends, and commercial opportunities to senior leadership in a timely and well-structured manner.

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND QUALIFICATIONS REQUIRED
  • Bachelor's Degree in a relevant field
  • 7+ years of progressive experience in ticketing and box office operations within the live entertainment industry.
  • Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems.
  • Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred.
  • Ability to manage a large, geographically distributed portfolio of venues and events simultaneously.
  • Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance.
  • Willingness and ability to travel across North America; estimated 40%.
  • Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment.
  • Flexibility to work irregular hours, including evenings and weekends, as event schedules require.

COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: REMOTE/HYBRID - if you are located near a corporate office, you may be asked to work in-office some days (Conshohocken, PA, Chicago, IL, New York, NY, Frisco, TX).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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