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Ticketing Jobs in Rhode Island (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours. Key Responsibilities: * Provide remote and on-site technical support during ...

A3 Staffing Solutions

Be Seen First

IT Tech Bar Technician - Windows and MAC - ADSDE

Johnston, RI · On-site

$23 - $25/hr

Create, update, and document incidents and service requests using an ITSM ticketing system. * Provide timely communication and outstanding customer service while meeting SLA expectations. * Escalate ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We're an AI-forward company. If you're excited about building real products for real communities at ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We're an AI-forward company. If you're excited about building real products for real communities at ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We're an AI-forward company. If you're excited about building real products for real communities at ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We're an AI-forward company. If you're excited about building real products for real communities at ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We're an AI-forward company. If you're excited about building real products for real communities at ...

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Showing results 1-20

All JobsTicketing JobsTicketing Jobs in Rhode Island

Ticketing information

See Rhode Island salary details

$12

$19

$27

How much do ticketing jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for ticketing in Rhode Island is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.48 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are ticketing jobs?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.
What are the most commonly searched types of Ticketing jobs in Rhode Island? The most popular types of Ticketing jobs in Rhode Island are:
What are popular job titles related to Ticketing jobs in Rhode Island? For Ticketing jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Ticketing jobs in Rhode Island look for? The top searched job categories for Ticketing jobs in Rhode Island are:
Ticketing jobs near you
Infographic showing various Ticketing job openings in Rhode Island as of July 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,137 per year, or $19.3 per hour.

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 22 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.