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Ticketing Jobs in Rhode Island (NOW HIRING)

Powersolv

Senior Technical Writer

Providence, RI · On-site

Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial. * Strong interviewing, listening, editing, and ...

Sweatpals

Product Manager Internship

Cranston, RI · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts grow. This is a hands-on PM role - not a research or ops role. You'll work directly with a Senior ...

Sweatpals

Product Manager Internship

Providence, RI · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts grow. This is a hands-on PM role - not a research or ops role. You'll work directly with a Senior ...

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Showing results 21-40

All JobsTicketing JobsTicketing Jobs in Rhode Island

Ticketing information

See Rhode Island salary details

$12

$19

$27

How much do ticketing jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticketing in Rhode Island is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.48 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

How to become a ticketing officer?

To become a ticketing officer, candidates typically need a high school diploma or equivalent and may benefit from customer service experience. Training is often provided on-the-job, and knowledge of ticketing software or systems can be advantageous. Strong communication skills and attention to detail are important for this role.
What are the most commonly searched types of Ticketing jobs in Rhode Island? The most popular types of Ticketing jobs in Rhode Island are:
What are popular job titles related to Ticketing jobs in Rhode Island? For Ticketing jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Ticketing jobs in Rhode Island look for? The top searched job categories for Ticketing jobs in Rhode Island are:
Ticketing jobs near you
Infographic showing various Ticketing job openings in Rhode Island as of August 2026, with employment types broken down into 2% Internship, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,137 per year, or $19.3 per hour.

IT Support Specialist

East Bay Community Action Program

Riverside, RI • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

IT Support Specialist
Department: Operations
Employment Type: Full Time
Location: East Providence - Bullocks
Reporting To: Matthew Howard
Compensation: $42,000 - $50,000 / year
Description
Make Technology Work for a Mission That Matters
Are you passionate about solving technology challenges and helping people do their best work? Join East Bay Community Action Program (EBCAP) as an IT Support Specialist and become an essential part of a team that keeps critical healthcare and human services programs running smoothly.
In this role, you'll provide hands-on support to employees across a variety of locations, troubleshoot technical issues, and help ensure that technology remains reliable, secure, and accessible. If you enjoy problem-solving, delivering excellent customer service, and working in a collaborative environment, we'd love to hear from you.
Job Description
The IT Support Specialist serves as the frontline resource for technology support throughout EBCAP's clinical, administrative, and community-based operations. This position is responsible for managing support requests, resolving technical issues, documenting solutions, and helping maintain a highly effective IT service environment.
Success in this role requires a strong technical foundation, a customer-focused mindset, attention to detail, and a commitment to following structured service management processes.
Key Responsibilities
Service Desk Support
  • Act as the primary contact for technology support requests received through phone, email, and ticketing systems.
  • Assess, prioritize, and route support tickets according to established service procedures.
  • Diagnose and resolve Level 1 and Level 2 technical issues involving:
    • Desktop and laptop computers
    • Mobile devices and peripherals
    • Microsoft 365 applications and user accounts
    • Network access and connectivity
    • Business-critical applications, including healthcare, HR, and financial systems
  • Escalate complex issues to specialized infrastructure teams with clear documentation and troubleshooting history.

End-User Support
  • Deliver both in-person and remote technical assistance across multiple EBCAP locations.
  • Support employee onboarding and offboarding activities, including account setup and access management.
  • Assist staff with passwords, application access, and day-to-day technology needs.
  • Build positive relationships through responsive, professional customer service.

Documentation & Knowledge Management
  • Maintain accurate and detailed records of support activities and resolutions.
  • Document troubleshooting processes and solutions within the service management system.
  • Contribute to internal knowledge base content and standard operating procedures.
  • Identify recurring issues and help support root-cause analysis initiatives.

Continuous Improvement
  • Follow established IT service management processes for incident handling, request fulfillment, and escalation.
  • Apply structured troubleshooting techniques and industry best practices.
  • Participate in initiatives designed to improve service quality, efficiency, and user satisfaction.

Skills, Knowledge and Expertise
We're looking for someone who brings:
  • Strong technical troubleshooting and problem-solving abilities
  • Exceptional customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and documentation practices
  • Attention to detail and process compliance
  • Critical thinking and analytical reasoning skills
  • A collaborative mindset and willingness to continuously learn and improve
  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent professional experience
  • Minimum of 2 years of experience in IT support, help desk, or service desk environments
  • Experience supporting Microsoft 365 and Windows-based technologies
  • Familiarity with ticketing systems and IT service management processes
  • Excellent verbal and written communication skills
  • Reliable transportation to travel between EBCAP locations as needed
  • Experience working within healthcare, nonprofit, or human services organizations
  • Familiarity with Electronic Health Record (EHR) systems such as NextGen or similar platforms
  • Exposure to ITIL principles and service management frameworks

Benefits
For Full-Time Employees Working 30-40 hours per week, EBCAP offers:
  • Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
  • Supplemental vision insurance (Delta Dental)
  • Voluntary medical and dependent care flexible spending accounts
  • Up to 3% matching 403(b) retirement plan
  • Employer-paid life insurance
  • Generous paid time off including vacation, holidays, personal days, and sick time
  • Mileage reimbursement
  • Tuition reimbursement
  • Employer-paid professional development
  • Employee assistance program

Apply