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Remote Ticketing Jobs in Rhode Island (NOW HIRING)

Akido

EHR Training & Support Specialist

Cranston, RI · On-site +1

... remote desktop, and on-site assistance * Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate * Log and track support interactions in the ticketing system to support ...

United Soccer League (USL)

$15.75 - $19.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$16 - $20/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$16.50 - $20.50/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15.25 - $19.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15.50 - $19.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Rhode Island

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What is the easiest remote job to get hired for?

Remote ticketing roles, such as customer support or help desk positions, are often considered easier to obtain due to high demand and lower entry requirements. These jobs typically require good communication skills, basic computer proficiency, and sometimes familiarity with ticketing software, making them accessible for many job seekers.

How can I make 2000 a week working from home?

Remote ticketing jobs typically pay hourly or per task, and earning $2000 weekly requires high volume, efficiency, and experience. To reach this income, professionals often work full-time hours, develop strong customer service skills, and use ticketing software proficiently. Building expertise and working for companies with higher pay rates can also help achieve this goal.

How to make $1000 a week remotely?

Remote ticketing jobs typically pay hourly or per task, and earning $1000 weekly requires consistent work, strong customer service skills, and familiarity with ticketing platforms. To reach this income, workers often need to work full-time hours, develop efficiency, and may benefit from certifications or experience in the travel or event industries.

How to make $100,000 a year working from home?

Remote ticketing roles can reach a $100,000 annual income by gaining extensive experience, developing strong customer service and technical skills, and working for companies that offer higher pay scales or performance bonuses. Advancing to senior or specialized positions, obtaining relevant certifications, and working full-time or managing multiple clients can also increase earning potential.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are popular job titles related to Remote Ticketing jobs in Rhode Island? For Remote Ticketing jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Rhode Island look for? The top searched job categories for Remote Ticketing jobs in Rhode Island are:
What cities in Rhode Island are hiring for Remote Ticketing jobs? Cities in Rhode Island with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Rhode Island College - Technical Writer - Senior - Sr. Tech Writer

Rhode Island College - Technical Writer - Senior - Sr. Tech Writer

RICEFW Technologies, Inc.

Providence, RI • On-site, Remote

Contractor

Posted 11 days ago

Job description

Security Comments:
Position Description:
35 hours, Remote, At least one year, Work within Info Security Program, kick off project within 1-2 months.
Technical Writer - Senior (Information Technology)
Tech Writer will support IT teams by developing, improving, and maintaining clear, accurate, and accessible technical documentation for operational, support, and knowledge management purposes.
Tasks and responsibilities in this position:
  • Produce, maintain, and improve IT documentation, including knowledge base articles, technical procedures, operational runbooks, quick reference guides, and Standard Operating Procedures (SOPs) in the following areas:
    • IT Helpdesk and end-user support
    • Data Center operations
    • Data Networking operations
  • Collaborate with subject matter experts (SMEs), technical teams, and service owners to gather, validate, and translate complex technical information into clear user-focused content.
  • Review, edit, and update existing documentation to ensure accuracy, consistency, completeness, and alignment with the current system and operational environment.
  • Organize technical content into logical, searchable structures that support efficient knowledge sharing, issue resolution, onboarding, and operational continuity.
  • Develop and apply documentation standards, templates, naming conventions, and quality control practices to promote consistency across IT documentation.
  • Ensure documentation is audience-appropriate, accessible, easy to navigate, and written in a consistent format for technical and non-technical users.
  • Support documentation lifecycle management, including version control, periodic reviews, approvals, and retirement of outdated materials.

Other considerations:
  • Proven senior-level experience as a technical writer, preferably supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.
  • Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.
  • Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.
  • Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial.
  • Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Working remotely is an option; availability for scheduled meetings with SMEs and IT teams is expected.
  • Work experience in higher education is preferable.

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