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Ticketing Jobs in Georgia (NOW HIRING)

AGI

Ticketing Agent

Atlanta, GA · On-site

Airline Ticketing Agent The Airline Ticketing Agent is responsible for providing exceptional customer service while assisting passengers with airline reservations, ticketing, check-in support, and ...

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

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All JobsTicketing JobsTicketing Jobs in Georgia

Ticketing information

See Georgia salary details

$11

$16

$23

How much do ticketing jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticketing in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Georgia?

The most popular types of Ticketing jobs in Georgia are:

What are popular job titles related to Ticketing jobs in Georgia?

For Ticketing jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Georgia look for?

The top searched job categories for Ticketing jobs in Georgia are:

What cities in Georgia are hiring for Ticketing jobs?

Cities in Georgia with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Georgia as of September 2026, with employment types broken down into 2% Internship, 71% Full Time, 21% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.

Ticketing Agent

Atlanta, GA • On-site

Alliance Ground International, LLC.
Transportation and Warehousing • 10K+ employees
Learn more about Alliance Ground International, LLC.external

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Alliance Ground International rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

Job Description:
The Airline Ticketing Agent is responsible for providing exceptional customer service while assisting passengers with airline reservations, ticketing, check-in support, and travel-related inquiries. This role serves as a key point of contact for customers, ensuring accurate ticket processing, compliance with airline policies, and a positive travel experience. The Ticketing Agent handles transactions efficiently, resolves customer concerns, and maintains a professional and courteous demeanor in a fast-paced, customer-facing environment.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Inform clients of essential and accurate travel information, such as flight schedule, availability, transportation connections and prices
  • Make and confirm reservations, explain rules and give quotes and fares, issue tickets and arrange for travel extras for certain destinations if needed.
  • Collect deposits or payments by credit card or other approved methods.
  • Follow up and coordinate with customers to meet their requests.
  • Assist in re-scheduling passengers affected by flight irregularities.
  • Perform different ticketing processes such as refund, exchange and refund.
  • Issue employees' tickets or discounted tickets
  • Implement airlines policy and ensure that quality standards are met.
  • Coordinate special passengers' needs and requests such as medical cases, stretcher cases, or unaccompanied minors.
  • Prepare daily balanced sales transaction reports.
  • Perform other related duties as assigned from the direct Supervisor/Manager.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to stand for extended periods of time and perform duties in an airport terminal environment.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills & Abilities:
  • Basic Math Skills: Ability to take payment and give correct change or process refunds as needed.
  • Computer Skills: Ability to learn new computer systems to enter and update passenger ticketing information, including the ability to navigate reservations or point-of-sale systems
  • Empathy and Active Listening: Understand and address passenger concerns effectively.
  • Problem-Solving: Capable of identifying challenges and implementing innovative solutions to enhance passenger satisfaction.
  • Passion for Service Excellence: A strong customer service orientation with the ability to remain professional in high-pressure or irregular operations situations

Qualifications:
  • High school diploma or equivalent required
  • Minimum of 1 year of customer service experience, preferably in airline, travel, hospitality, or transportation environments
  • Ability to obtain and maintain airport security clearance/badge as required
  • Ability to work rotating shifts, including early mornings, evenings, weekends, holidays, and peak travel periods
  • Must meet company appearance standards and represent the AGI brand professionally
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

What Alliance Ground International employees say

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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