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Ticketing Jobs in Georgia (NOW HIRING)

Sunrise Systems Inc

Be Seen First

DC Technician_26-03127

Atlanta, GA · On-site

$40 - $45/hr

Ticketing & Incident Management (ServiceNow, In-House Tools) * Inventory & Asset Management; CMD * Vendor Coordination & Escorting; Compliance, Risk & Uptime Management Hardware Experience: * Servers ...

Atlanta Hawks

Mobile Support Box Office Specialist

Atlanta, GA · On-site

$17.25 - $22.75/hr

This role is responsible for resolving ticketing issues and addressing guest inquiries at entry points to ensure a smooth and positive experience. As an event-based position, staffing needs vary ...

MetroSys

Desktop Support Technician

Dublin, GA · On-site

$20 - $25/hr

Manage support tickets, track resolutions, and maintain documentation using the client's ticketing system. * Coordinate with IT infrastructure and application teams for escalated issues or ...

MetroSys

Desktop Support Technician

Dublin, GA · On-site

$17.25 - $22/hr

Manage support tickets, track resolutions, and maintain documentation using the client's ticketing system. * Coordinate with IT infrastructure and application teams for escalated issues or ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT Score > 96% 100% Compliance TAP training goals Powered by JazzHR ZhRWSoua9G

Pure Flavor

Tech Support Specialist US

Byron, GA · On-site

Service Desk & End-User Support • Serve as the first point of contact for IT support requests submitted via phone, email, or the ticketing system (Autotask). • Diagnose and resolve hardware ...

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All JobsTicketing JobsTicketing Jobs in Georgia

Ticketing information

See Georgia salary details

$11

$16

$23

How much do ticketing jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ticketing in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are ticketing jobs?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.
What are the most commonly searched types of Ticketing jobs in Georgia? The most popular types of Ticketing jobs in Georgia are:
What are popular job titles related to Ticketing jobs in Georgia? For Ticketing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ticketing jobs in Georgia look for? The top searched job categories for Ticketing jobs in Georgia are:
What cities in Georgia are hiring for Ticketing jobs? Cities in Georgia with the most Ticketing job openings:
Ticketing jobs near you
Infographic showing various Ticketing job openings in Georgia as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,607 per year, or $16.6 per hour.
IT Support Analyst - Service Desk

IT Support Analyst - Service Desk

Tier4 Group

Kennesaw, GA

Full-time

Posted 28 days ago

Job description

IT Support Analyst II
Long Term Contract - Strong Potential To Convert Full Time
Onsite - Northwest Metro Atlanta
You will want this logo on your resume!!!

The IT Support Analyst II is responsible for providing technical support and troubleshooting assistance to our client’s employees across hardware, software, and network-related issues. This role serves as a key point of contact in a call center environment, diagnosing and resolving technical problems while delivering high-quality customer service.

Key Responsibilities:

  • Provide Tier II technical support for desktop, laptop, software, hardware, and network issues.
  • Install, configure, and maintain PC hardware, software, and peripheral devices.
  • Respond to user inquiries and troubleshoot technical issues via phone, email, and remote support tools.
  • Guide users through step-by-step troubleshooting in a clear, professional, and user-friendly manner.
  • Escalate complex issues as needed and collaborate with internal IT teams to ensure timely resolution.
  • Document support activities, resolutions, and system updates in the ticketing system.
  • Provide one-on-one end-user assistance and training when required.

Qualifications:

  • Experience supporting Windows-based desktop environments and standard business applications.
  • Strong troubleshooting skills across hardware, software, and network connectivity issues.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a fast-paced call center or help desk environment.
  • Experience with ticketing systems and remote support tools preferred.