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Ticketing Jobs in Illinois (NOW HIRING)

Genesee Theatre

Ticketing Assistant

Waukegan, IL

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL. This part-time position is responsible for providing exemplary customer service to patrons calling ...

Genesee Theatre

Ticketing Assistant

Waukegan, IL · On-site

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL. This part-time position is responsible for providing exemplary customer service to patrons calling ...

MCA

Visitor Experience Systems Manager

Chicago, IL · On-site

$57K - $74K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Execute ticketing setup for museum admission, performances, events, and ticketed rental events. * Create and maintain ticket designs for physical and e-tickets in ticketing software, collaborating ...

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All JobsTicketing JobsTicketing Jobs in Illinois

Ticketing information

See Illinois salary details

$12

$19

$27

How much do ticketing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing in Illinois is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

How to become a ticketing officer?

To become a ticketing officer, candidates typically need a high school diploma or equivalent and may benefit from customer service experience. Training is often provided on-the-job, and knowledge of ticketing software or systems can be advantageous. Strong communication skills and attention to detail are important for this role.

What are the most commonly searched types of Ticketing jobs in Illinois?

The most popular types of Ticketing jobs in Illinois are:

What are popular job titles related to Ticketing jobs in Illinois?

For Ticketing jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Illinois look for?

The top searched job categories for Ticketing jobs in Illinois are:

What cities in Illinois are hiring for Ticketing jobs?

Cities in Illinois with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Illinois as of August 2026, with employment types broken down into 2% Internship, 78% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,716 per year, or $19.1 per hour.

Ticketing Assistant

Genesee Theatre

Waukegan, IL

Part-time

Posted 5 days ago

Job description

Company Description

The Genesee Theatre is a local gem and vibrant performing arts venue located in downtown Waukegan, IL. The theatre hosts plays, superstar music acts and comedians as well as special events including; weddings, dance competitions, corporate events plus more.

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL.  This part-time position is responsible for providing exemplary customer service to patrons calling or visiting the venue. 

Job Description

This position is a part-time position:

  • Assist guests in purchasing event, show and concert tickets.
  • Handle guest inquiries at the box office window and /or phone.
  • Provide outstanding customer service to guests.
  • Run, review and settle daily sales report.
  • Performs other work-related duties as assigned.
Qualifications
  • High School diploma or equivalent required.
  • Ability to work days, nights and weekends.
  • Proven customer service skills.
  • Excellent written and verbal communication skills.
Additional Information

Please visit geneseetheatre.com for more information on the theatre and shows.

Apply