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Ticketing Jobs in Illinois (NOW HIRING)

Unifi

MLI Customer Service Agent / PT

Moline, IL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The job involves providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. The ...

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All JobsTicketing JobsTicketing Jobs in Illinois

Ticketing information

See Illinois salary details

$12

$19

$27

How much do ticketing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing in Illinois is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

How to become a ticketing officer?

To become a ticketing officer, candidates typically need a high school diploma or equivalent and may benefit from customer service experience. Training is often provided on-the-job, and knowledge of ticketing software or systems can be advantageous. Strong communication skills and attention to detail are important for this role.

What are the most commonly searched types of Ticketing jobs in Illinois?

The most popular types of Ticketing jobs in Illinois are:

What are popular job titles related to Ticketing jobs in Illinois?

For Ticketing jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Illinois look for?

The top searched job categories for Ticketing jobs in Illinois are:

What cities in Illinois are hiring for Ticketing jobs?

Cities in Illinois with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Illinois as of August 2026, with employment types broken down into 2% Internship, 78% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,716 per year, or $19.1 per hour.

Box Office Director | Full Time | Ryan Field at Northwestern University

Oak View Group

Evanston, IL • On-site

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

23rd of 36 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Box Office Director will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; and direct and monitor expenditures. The Box Office Director is responsible for the selection, training, motivation, and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers.
This role pays a yearly salary of $90,000 - $105,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until October 16, 2026.
About the Venue
The new Ryan Field will create a world-class home for Northwestern University Athletics and a best in the nation football experience for fans and players and be a year-round asset for the community.
Responsibilities
  • Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
  • Manage all information being sent and posted through the ticketing system.
  • Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.
  • Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
  • Update and relay all box-office-related event information to each department and client.
  • Investigate and resolve ticket-related issues.
  • Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets.
  • Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).
  • Work with sales reports/ticket revenue updates.
  • Work with sales and marketing departments to set up various ticket discounts and promotions.
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
  • Process/fill approved charity ticket requests; document all complimentary tickets issued.
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention.
  • Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
  • Direct the creation and control of fiscal budget for the Box Office department.
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center.
  • Develop and implement comprehensive ticket sales programs.
  • Plan, direct, evaluate and provide leadership to Box Office personnel.
  • Establish and maintain effective working relationships with internal/external customers.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
  • Comprehend and make inferences from written sales materials.
  • Exercise confidentiality and integrity when handling customer personal/financial information.
  • Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles.

Qualifications
  • Bachelor's degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related fields preferred.
  • 5-7 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
  • Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
  • Knowledge of federal, state, and local regulations.
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
  • Familiarity with Ticketmaster ticketing software.
  • Knowledge of terminology used in box office/sales settings.
  • Knowledge of principles of budget preparation and control.
  • Communicate clearly and concisely, both orally and in writing.
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
  • Able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays, and an extended number of days.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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