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Ticketing Jobs (NOW HIRING)

AEG

Director, Ticketing

Papillion, NE · On-site

$15.75 - $20.75/hr

The Director of Ticketing is responsible for managing all ticketing departments to drive revenue as well as managing the operation of the ticket office to ensure all customers receive the highest ...

AEG Worldwide

Ticketing Coordinator

West Palm Beach, FL · On-site

$22 - $24.04/hr

Job Summary The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and ...

TEAM SAN JOSE

Ticketing Representative

San Jose, CA · On-site

$23.71/hr

Completes special tasks as assigned by TSJ Ticketing management, such as processing complimentary or promotional ticket orders, filing event folders and general organization in the Box Office.

Select Energy Services

Ticketing Coordinator

Williston, ND · On-site

$19.25 - $24.50/hr

TICKETING COORDINATOR Job Details Full Time / Part Time: Full Time FLSA Classification: Non-Exempt Business Unit: Corporate Reports to: Operations Manager Travel Requirement: No Select's Ticketing ...

Select Energy Services

Ticketing Coordinator

Big Spring, TX · On-site

$18.25 - $23/hr

TICKETING COORDINATOR Job Details Full Time / Part Time: Full Time FLSA Classification: Non-Exempt Business Unit: Corporate Reports to: Operations Manager Travel Requirement: No Select's Ticketing ...

Genesee Theatre

Ticketing Assistant

Waukegan, IL · On-site

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL. This part-time position is responsible for providing exemplary customer service to patrons calling ...

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Ticketing information

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How much do ticketing jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticketing in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

More about Ticketing jobs

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Cities with the most Ticketing job openings:

What are the most commonly searched types of Ticketing jobs?

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What states have the most Ticketing jobs?

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What are popular job titles for Ticketing?

Popular job titles for Ticketing:

Ticketing jobs near you
Infographic showing various Ticketing job openings in the United States as of September 2026, with employment types broken down into 3% Internship, 70% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Director, Ticketing

Papillion, NE • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$15.75 - $20.75/hr

Full-time

Re-posted 11 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
About the Omaha Storm Chasers:
The Omaha Storm Chasers, Triple-A affiliate of the Kansas City Royals, deliver top-tier baseball at Werner Park in Papillion, Nebraska. With multiple championships and a strong commitment to player development, the Storm Chasers provide an exciting and fan-friendly experience. The team continues to be a central part of the Omaha-area sports community. As part of Diamond Baseball Holdings (DBH), the Storm Chasers are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.
About Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Summary:
  • The Director of Ticketing is responsible for managing all ticketing departments to drive revenue as well as managing the operation of the ticket office to ensure all customers receive the highest level of service. This position will manage the following functions -
    • Lead a high-performance sales team to maximize all ticketing revenue
    • Work with DBH business platforms to execute all ticketing priorities
    • Frequent and accurate customer communications
    • Planning and execution of customer appreciation events and other customer promotions
    • Coordination of attendance at customer events by Storm Chasers staff
  • The Manager, Ticket Operation is responsible for set up and maintenance of the ticketing system and oversight of box office/retail personnel/operations

Responsibilities (applicable to DBH Omaha LLC):
  • Lead ticketing sales department with both outbound and inbound sales strategies
  • Meet or exceed annual revenue goals in all ticket categories
  • Ensure daily operations of the ticket office adequately address customer needs, including oversight of staff day-to-day and during events
  • Maintain/manage ticketing system to ensure ease of sales of ticket packages, single tickets, group tickets, special event tickets
  • Assist with maintenance of CRM - including annual set up of relevant products, updates to pricing, maintenance of interactions with other programs and all other items required to ensure all sales/customer data are accurate and meet needs of all departments of the organization
  • Provide relevant training to other departments on CRM and ticket system as needed
  • Oversee resolution of issues, complaints, discrepancies related to all types of ticket sales
  • Act as liaison between staff, promoters, presenters and the facility for non-Storm Chasers events
  • Build and strengthen relationships with all customers and potential customers
  • Communicate effectively with all clients and potential clients, deliver customer service that meets management expectations, including timely response to customer questions and concerns
  • Work with sales and marketing departments to implement/communicate ticket promotions to sell season, group and single-game tickets and retail promotions to sell team merchandise
  • Work with marketing and ticket provider to design and develop ticket stock and related items, negotiate ticket printing services with provider
  • Assist with promotional execution as it relates to customer relations
  • Other duties as assigned

Knowledge and Skill Preferences:
  • Bachelor's Degree in Sports Management, Business Administration or Accounting or related field preferred
  • At least three years prior ticket office, sports retail store or customer relations experience preferred
  • Prior management and leadership experience preferred
  • Prior experience with ticketing software and/or other business systems or software preferred
  • Ability to solve problems quickly and give attention to details
  • Ability to prioritize and manage multiple projects
  • Ability to communicate easily and effectively
  • Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Adobe Suite, Internet, and database programs
  • Valid driver's license and ability to drive for organizational business
  • Ability and willingness to work varied and long hours including nights, weekends, and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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