ZipRecruiter

Log In

1

Technical Support Associate Jobs in Raleigh, NC (NOW HIRING)

Adecco

Technician Support Representative

Raleigh, NC · On-site

$19 - $21/hr

... Technical Support ACD lines. · Performs outbound calls as assigned. · Documents contacts and ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

HDR

IT Support Specialist

Raleigh, NC · On-site

Associate's degree in Computer Science/MIS-related area or equivalent work experience * A minimum of 1 year of experience in technical support of PC, networks and servers * Excellent working ...

New

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

HDR

IT Support Specialist

Raleigh, NC · On-site

Associate's degree in Computer Science/MIS-related area or equivalent work experience * A minimum of 1 year of experience in technical support of PC, networks and servers * Excellent working ...

New

Harris

Associate Computer Operator

Raleigh, NC · On-site

Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North ... Basic troubleshooting and technical support skills Preferred Background: * Retail or customer ...

Syntax

On-Site Support Technician

Morrisville, NC · On-site

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

Syntax

On-Site Support Technician

Morrisville, NC · On-site

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

Harriscomputer

Associate Computer Operator

Raleigh, NC · On-site

Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North ... Basic troubleshooting and technical support skills Preferred Background: * Retail or customer ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raleigh, NC

Technical Support Associate information

See Raleigh, NC salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Raleigh, NC is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.72 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Technical Support Associate jobs in Raleigh, NC?

For Technical Support Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Raleigh, NC look for?

The top searched job categories for Technical Support Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Support Associate jobs?

Cities near Raleigh, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Device Services and Support Analyst

Duke University

Durham, NC • On-site

Full-time

Posted 25 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

491st of 629 rated colleges and universities

Job description

Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Device Services and Support Analyst
Be You.
Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. This is an exciting opportunity to provide exceptional technical support and technology services that enable faculty, staff, and students to successfully teach, learn, research, and work within one of the nation's premier law schools.
In this role, you will serve as a trusted technology partner for the Duke Law community, supporting a variety of endpoint devices, software applications, and IT services. You'll work directly with customers to troubleshoot technical issues, implement solutions, maintain secure computing environments, and ensure a high level of customer satisfaction. If you enjoy problem-solving, helping others, and working with a diverse range of technologies, this role offers an excellent opportunity to grow your technical expertise while making a meaningful impact.
Minimum Requirements
  • Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
  • Minimum of one year of operational and technical experience in a medium- to large-scale client/server environment.
  • Experience supporting Windows and macOS desktop and laptop environments.
  • Experience installing, configuring, and troubleshooting desktop operating systems and business applications.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to work independently and collaboratively within a team environment.
  • Strong organizational, time management, and follow-up skills.
  • Commitment to maintaining data security and confidentiality.
  • Preferred Qualifications
  • Experience installing, configuring, and maintaining Windows Server 2016/2019 environments.
  • Knowledge of Microsoft Active Directory.
  • Knowledge of Windows Group Policy administration.
  • Experience with desktop management and deployment tools such as Microsoft System Center Configuration Manager (SCCM) and Jamf Pro.
  • Basic understanding of Linux-based operating systems.
  • Experience supporting servers within a virtualized hosting environment.
  • Experience using IT Service Management platforms such as ServiceNow.
  • Other Requirements
  • Participation in a 24/7 on-call support rotation.
  • Ability to coordinate equipment lifecycle activities, including device deployment and disposal/recycling.
  • Ability to train and support users on enterprise technology services and tools.

Work Arrangement
Onsite. The work is performed on-site at Duke Law School.
Be Bold.
What You'll Do
  • Provide exceptional technical support for Windows and macOS desktops, laptops, and related technologies while ensuring issues are resolved to customer satisfaction.
  • Install, configure, and maintain hardware, software, operating systems, and endpoint technologies according to established standards and best practices.
  • Troubleshoot and resolve technical issues, monitor service requests, and track problems through resolution.
  • Support and assist with server administration activities, including Windows server environments and related infrastructure services.
  • Consult with faculty, staff, and students on technology solutions, hardware and software acquisitions, and implementation planning.
  • Create and maintain technical documentation while promoting IT security, endpoint compliance, and operational best practices.
  • Train and educate users on enterprise technologies, productivity tools, and supported services.

Choose Duke.
Duke Law School is recognized for excellence in legal education, scholarship, and service. The Academic Technologies team plays a vital role in supporting the technology ecosystem that enables teaching, learning, research, and administrative operations throughout the Law School.
As a member of the Duke community, you'll work alongside talented colleagues who are committed to innovation, collaboration, and exceptional service. You'll have opportunities to expand your technical expertise, support a wide range of technologies, and make a meaningful impact on the success of students, faculty, and staff every day.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

What Duke University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Duke University logo

About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

View All Duke University Jobs

Apply