ZipRecruiter

Log In

1

Technical Support Associate Jobs in Raleigh, NC (NOW HIRING)

gpec

Technology Support Specialist

Raleigh, NC · On-site

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

New

gpec

Technology Support Specialist

Raleigh, NC · On-site

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

New

gpec

Technology Support Specialist

Raleigh, NC

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

New

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ... S. and Canada provide a broad range of technical expertise in defense, civil, and health ...

Garratt Callahan Co

Technical Sales Territory Manager

Raleigh, NC · On-site

$100K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We offer training, technical support, and an unlimited no-cap flat rate commission. Sell water ... Garratt-Callahan is committed to the fair and equal treatment of all associates and applicants.

KBI Biopharma, Inc.

In Process Research Associate

Durham, NC · On-site

$19.23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The In-Process Support Associate will be trained to execute analytical test methods and their ... Regularly exercises technical discretion in the execution and interpretation of experiments that ...

KBI Biopharma, Inc.

In Process Research Associate

Durham, NC · On-site

$19.23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The In-Process Support Associate will be trained to execute analytical test methods and their ... Regularly exercises technical discretion in the execution and interpretation of experiments that ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raleigh, NC

Technical Support Associate information

See Raleigh, NC salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Raleigh, NC is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Technical Support Associate jobs in Raleigh, NC?

For Technical Support Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Raleigh, NC look for?

The top searched job categories for Technical Support Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Support Associate jobs?

Cities near Raleigh, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technology Support Specialist

gpec

Raleigh, NC • On-site

Full-time

Posted 2 days ago

New

Job description

Primary Function:

The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of connected technology platforms by delivering training, resolving issues, managing subscriptions, and partnering with internal teams to enhance customer value. 

Essential Duties: 

Digital Platform Support 

  • Provide technical support for assigned digital platforms, applications, and connected technology solutions 
  • Troubleshoot user issues and coordinates resolution through established support processes 
  • Maintain accurate documentation of issues, resolutions, and support activities 
  • Assist with platform configuration, user access, and operational administration 

Customer Onboarding & Training 

  • Deliver customer onboarding sessions through webinars, demonstrations, and remote training 
  • Support users in understanding platform capabilities and best practices 
  • Develop training materials and knowledge resources to improve user adoption 
  • Respond to customer questions and provides guidance on platform functionality 

Subscription & Operational Management 

  • Manage subscription services, account updates, and platform administration activities 
  • Process and reconcile subscription billing information and invoices 
  • Monitor platform usage and identify opportunities to improve customer experience 
  • Support internal teams with operational reporting and service requests 

Continuous Improvement & Collaboration 

  • Identify opportunities to improve support processes and customer workflows 
  • Collaborate with internal teams to resolve issues and enhance solutions 
  • Support testing and implementation of platform enhancements 
  • Maintain awareness of product updates, system changes, and industry trends 

Minimum Requirements: 

Education 

Associate degree in Information Technology, Computer Science, Business Systems, Engineering Technology, or related field; equivalent combination of education and experience may be considered. 

Work Experience 

  • 1–3+ years of experience supporting software applications, digital products, SaaS platforms, or customer-facing technology solutions. 
  • Technical knowledge of Caterpillar equipment and components with heavy focus on technology products and industry. 

Physical 

  • Must be able to sit and utilize a computer for extended periods. 

Other 

  • Ability to diagnose application issues. 
  • Experience inVisionLink, C-Cat, DSP, and related platforms.  
  • Strong communication skills.  
  • Ability to train users.  
  • Basic understanding of integrations, data flows, and system configuration.  
  • Customer service mindset. 
  • Strong computer skills with an emphasis working with Excel to create macros and pivot tables. 
  • Self-starter; able to work with limited supervision.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 

Apply