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Caesars Entertainment

Surveillance Agent

Danville, VA · On-site

Reports all incidents observed on shift to the Director of Surveillance, Surveillance Manager, or on-shift Surveillance Supervisor * Communicates incidents to pit personnel by phone. * Endorses the ...

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How much do surveillance manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for surveillance manager in the United States is $75,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $86,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Surveillance Manager, and how can they effectively address them?

Surveillance Managers often face challenges such as staying current with evolving security technology, maintaining vigilance over large areas or multiple locations, and ensuring compliance with strict regulatory requirements. To address these, they should invest in ongoing training for both themselves and their team, foster open communication with other departments like security and compliance, and regularly review and update surveillance protocols. Leveraging advanced monitoring systems and data analytics can also help them efficiently detect and respond to unusual activities.

What are the key skills and qualifications needed to thrive as a Surveillance Manager, and why are they important?

To thrive as a Surveillance Manager, you need expertise in security operations, risk assessment, and regulatory compliance, typically supported by a degree in criminal justice or a related field and relevant supervisory experience. Familiarity with CCTV systems, surveillance software, and incident reporting tools is essential, along with certifications such as CPP (Certified Protection Professional) being advantageous. Strong leadership, attention to detail, and effective communication skills are crucial for managing teams and handling sensitive security matters. These skills ensure the effective monitoring and protection of assets, compliance with legal standards, and prompt response to potential security threats.

What are Surveillance Managers?

Surveillance Managers are responsible for overseeing surveillance operations, typically within casinos or other gaming establishments, to ensure compliance with laws, regulations, and internal policies. They manage teams of surveillance agents who monitor activities via security cameras and other systems to detect suspicious or illegal behavior. Surveillance Managers also coordinate with law enforcement and regulatory agencies when necessary, conduct investigations, and prepare detailed reports. Their role is crucial in maintaining the safety, security, and integrity of the facility.

What is the difference between Surveillance Manager vs Security Supervisor?

AspectSurveillance ManagerSecurity Supervisor
CertificationsCPR, CCTV, security management certificationsCPR, security guard licenses
Work EnvironmentControl rooms, monitoring centers, corporate or public venuesOn-site security posts, patrols, event venues
Employer & IndustrySecurity firms, large corporations, government agenciesRetail stores, warehouses, construction sites
Search & Comparison IntentYesYes

The Surveillance Manager oversees security monitoring operations, managing surveillance systems and staff, often in corporate or public settings. The Security Supervisor directly supervises security personnel on-site, focusing on physical security and patrols. Both roles require security certifications, but Surveillance Managers typically handle higher-level system management, while Security Supervisors focus on day-to-day security enforcement.

What Does a Surveillance Manager Do?

As a surveillance manager at a casino, hotel, retail store, school, or transportation facility, your duties are to monitor video security systems and make routine physical inspections of the facilities to prevent crime, such as theft and cheating. As a manager, your responsibilities are also to hire and train new employees in the department, help institute security protocols and strategies, and carry out the orders of the department head or director of security. You must routinely log your findings and keep careful visual and written records of your shifts.

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What are the most commonly searched types of Surveillance jobs? The most popular types of Surveillance jobs are:
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What states have the most Surveillance Manager jobs? States with the most job openings for Surveillance Manager jobs include:
What job categories do people searching Surveillance Manager jobs look for? The top searched job categories for Surveillance Manager jobs are:
Surveillance Manager jobs near you
Infographic showing various Surveillance Manager job openings in the United States as of June 2026, with employment types broken down into 42% Full Time, 53% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,349 per year, or $36.2 per hour.

P/T SURVEILLANCE OBSERVER

Nooksack Northwood Casino

Lynden, WA

Part-time

Posted 11 days ago

Job description

PURPOSE OF POSITION

Observes gaming and non-gaming operations to ensure compliance with established company, tribal, state and federal rules, regulations, policies and procedures, and standards.  Reports violations and suspicious or unusual activity to appropriate personnel in a timely manner.     

 REPORTING RELATIONSHIPS

Reports Directly to:               

Surveillance Manager 

Supervises Directly:              

None

Other Important Contacts:     

Surveillance Manager, Director of Operations, Security, Table Games, Cage, Slots, and other operating departments, Tribal Gaming, Tribal Police, vendors, and other State and Federal Agencies.

DUTIES AND RESPONSIBILITIES – ESSENTIAL FUNCTIONS

  1. Assists with the investigation and documentation of gaming violations in conjunction with appropriate personnel. 

  2. Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with Federal, State, Tribal and company requirements.

  3. Assists in placement and installation of surveillance equipment as requested by Surveillance Manager/Supervisor.

  4. Assists in the maintenance of Surveillance equipment.

  5. Maintains the security of designated areas and the confidentiality of all relevant information.

  6. Works cooperatively and fosters teamwork by helping co-workers with essential functions.

  7. Prepares necessary reports.

  8. Completes and prepares departmental audits and special observations.

  9. Performs other duties as assigned by Surveillance Manager and/or Supervisor.

PLEASE NOTE 

 This list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Supervisor or

Manager should contact the Human Resources Department. At this time, the Supervisor or Manager should be able to describe, in detail, the essential functions of the job involved in the request.

Supervisors and Managers are legally considered agents of the company and as such are responsible to act in a manner that best represents the interests of the Nooksack River Casino and its employees.  They are personally accountable for their words and actions to outside agencies.

Supervisors and Managers are required to work within the established philosophies and guidelines of the Nooksack River Casino and have the responsibility to meet the expectations of senior management.

PHYSICAL DEMANDS

  1. Ability to lift or carry upwards of 50 pounds.

  2. Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computers, fax machine, photocopier, VCR’s, keyboard, monitors, switchers, sequencers, and quads.

  3. Respond to visual and aural cues.  

  4. Operate in mentally stressful situations with composure.

  5. Must be able to bend, kneel, reach, twist and grip from assigned work areas.

  6. Must be able work in confined areas, containing multiple CCTV monitors.

  7. Must be able to spend extended periods of time walking, standing, or sitting.

KNOWLEDGE, SKILLS AND ABILITIES

  1. Excellent interpersonal and communication skills. 

  2. Ability to prioritize and set goals.

  3. Ability to handle difficult work situations with management and staff with diplomacy, and in a professional manner at all times. 

  4. Ability to document accurately.

  5. Demonstrated computer skills including spreadsheets, database systems, and Microsoft Office applications. 

QUALIFICATIONS

  1. Demonstrated 2 years casino experience, with an emphasis on casino surveillance, security, table games, slots, or equivalent work experience.

  2. Ability to obtain and maintain a Nooksack Tribal Gaming Agency License and Class III Washington State Gaming License. 

  3. Must be willing to work non-traditional schedules including nights, weekends, and holidays.

  4. Must be at least 18 years of age.

 

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