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Surveillance Coordinator Jobs (NOW HIRING)

Allied Universal

Surveillance Coordinator

Raleigh, NC · On-site

$19 - $23.50/hr

Allied Universal is hiring a Surveillance Case Manager. The Case Manager is responsible for all customer service functions and quality control of the final investigative product, also serving as the ...

Allied Universal

Surveillance Coordinator

Holly Springs, NC · On-site

$18.50 - $23/hr

Allied Universal is hiring a Surveillance Case Manager. The Case Manager is responsible for all customer service functions and quality control of the final investigative product, also serving as the ...

Allied Universal

Surveillance Coordinator

Durham, NC · On-site

$20.75 - $25.50/hr

Allied Universal is hiring a Surveillance Case Manager. The Case Manager is responsible for all customer service functions and quality control of the final investigative product, also serving as the ...

Rivers Casino

Surveillance Supervisor

Schenectady, NY · On-site

$67K - $82K/yr

Supervises and coordinates activities related to the Surveillance of gaming areas, cashier cages, count rooms, and any other areas as determined by management * Assist with the overall training and ...

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Surveillance Coordinator information

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$27K

$57.9K

$101.5K

How much do surveillance coordinator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for surveillance coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What is the difference between Surveillance Coordinator vs Security Analyst?

AspectSurveillance CoordinatorSecurity Analyst
CertificationsTypically requires certifications like CPP or CISAOften requires CISSP, Security+, or CISA
Work EnvironmentPrimarily in healthcare, retail, or casino settings monitoring surveillance systemsIn corporate or government settings analyzing security threats and incidents
Employer & IndustryHospitals, casinos, retail storesIT firms, government agencies, corporations

While both roles focus on security and monitoring, Surveillance Coordinators mainly oversee surveillance systems in physical environments like healthcare or retail, whereas Security Analysts analyze digital security threats in IT contexts. Both require certifications and involve monitoring, but their work environments and industry focus differ.

What is a surveillance coordinator?

Surveillance Coordinators are professionals responsible for overseeing and managing surveillance operations, typically in environments like casinos, security firms, or large organizations. They supervise surveillance staff, ensure compliance with security protocols, and review footage to detect suspicious activities or policy violations. Their role includes maintaining equipment, training staff, and often liaising with law enforcement or regulatory agencies to support investigations. Surveillance Coordinators play a crucial role in preventing theft, fraud, and ensuring the safety of employees and customers.

What are some common challenges faced by surveillance coordinators and how can they be effectively managed?

Surveillance Coordinators often face challenges such as monitoring multiple camera feeds simultaneously, ensuring compliance with regulatory standards, and coordinating incident responses in real time. Effective management of these challenges requires strong attention to detail, excellent communication skills for relaying information to security teams and management, and a thorough understanding of surveillance technology. Staying updated on industry best practices and participating in regular training sessions can also help Surveillance Coordinators handle complex situations efficiently.

What are the key skills and qualifications needed to thrive as a surveillance coordinator?

To thrive as a Surveillance Coordinator, you need strong analytical abilities, attention to detail, and experience in security or compliance, often supported by a relevant degree or certification. Familiarity with surveillance systems, security software, and regulatory reporting tools is typically required. Excellent communication, problem-solving, and organizational skills help you effectively manage incidents and coordinate with teams. These competencies are crucial to ensuring effective monitoring, compliance, and swift response to security or regulatory issues.
More about Surveillance Coordinator jobs
What cities are hiring for Surveillance Coordinator jobs? Cities with the most Surveillance Coordinator job openings:
What are the most commonly searched types of Surveillance jobs? The most popular types of Surveillance jobs are:
What states have the most Surveillance Coordinator jobs? States with the most job openings for Surveillance Coordinator jobs include:
What job categories do people searching Surveillance Coordinator jobs look for? The top searched job categories for Surveillance Coordinator jobs are:
Surveillance Coordinator jobs near you
Infographic showing various Surveillance Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Surveillance Coordinator

Allied Universal

Raleigh, NC • On-site

$19 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,553 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal is hiring a Surveillance Case Manager.

The Case Manager is responsible for all customer service functions and quality control of the final investigative product,

also serving as the liaison between the client and the field staff who conduct the investigation.

Case Managers are also responsible for creating accurate funding records for all items billable to the client,

as well as sound management of their assigned case inventory.

Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

  • Ensure timely closing of all files on which the client requires no additional investigative activity. Upon closure of files that have unused authorization monies, a detailed description of the reasons for this unused authorization must be provided
  • Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clear and completely defined in the "Client objectives" section of CAM (proprietary business software)
  • Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Filed Manager as needed

BASIC QUALIFICATIONS: 

  • Formal Education, Licenses, and Certifications Required:
    • Must possess a Bachelor's degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field
  • Type and Length of Specific Experience Required:
    • Prefer a minimum of two (2) years of experience conducting complex insurance investigations

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1646330Employment Type: OTHER

What Allied Universal employees say

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Benefits

Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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