Isp Coordinator Jobs (NOW HIRING)

Description

The OSP/ISP Planner is responsible for developing pre-sales planning packages that define project scope, timing, dependencies, capacity constraints, and execution requirements across Outside Plant and Inside Plant functions. This role partners directly with Sales, Sales Engineering, OSP Engineering, ISP teams, Procurement, and Operations to translate customer opportunities into actionable FiberLight planning packages, including project schedules, Gantt charts, capacity reviews, preliminary material needs, and cross-functional execution plans.

Key Responsibilities

• Partner with Sales and Sales Engineering during pre-sales discussions to gather customer-specific requirements, technical assumptions, site details, service expectations, and delivery constraints.
• Develop formal planning packages that clearly define the OSP and ISP workstreams required to support customer opportunities.
• Create and maintain project timelines, Gantt charts, dependency maps, and milestone plans that identify critical path activities across engineering, permitting, procurement, construction, splicing, ISP readiness, and activation support.
• Coordinate with OSP Engineering to review fiber availability, route feasibility, capacity constraints, splice requirements, constructability risks, permitting considerations, and long-lead engineering dependencies.
• Identify network capacity gaps early and help ensure funding requests, engineering actions, and material planning are initiated before customer delivery commitments are impacted.
• Work with ISP, Facility Engineering, Network Operations, and related teams to identify inside-plant requirements, site readiness needs, equipment placement considerations, power, space, monitoring, and handoff requirements.
• Coordinate with Procurement and Buyer functions to provide early visibility into large-volume equipment, fiber, conduit, cabinets, optics, and other material requirements.
• Support preliminary cost, schedule, and resource planning by gathering input from engineering, construction, procurement, and operations stakeholders.
• Maintain accurate planning records, assumptions, version control, and status updates so projects can transition cleanly from pre-sales planning to execution.
• Support continuous improvement of planning templates, intake processes, timeline standards, cross-functional workflows, and reporting tools.

Requirements

Required Qualifications

• Experience in telecommunications, fiber network planning, OSP engineering, ISP coordination, construction planning, project management, or network deployment.
• Working knowledge of OSP and ISP project lifecycles, including engineering, permitting, procurement, construction, splicing, site readiness, and service activation dependencies.
• Ability to develop project schedules, Gantt charts, planning packages, and cross-functional execution timelines.
• Strong understanding of fiber capacity, route feasibility, material planning, and operational handoffs in a carrier or fiber infrastructure environment.
• Proficiency with Microsoft Office tools, including Excel and PowerPoint; experience with Microsoft Project, Smartsheet, GIS, 3GIS, Sitetracker, or similar planning and mapping systems preferred.
• Strong communication skills with the ability to translate customer and sales requirements into clear technical and operational planning assumptions.
• Demonstrated ability to manage multiple opportunities, priorities, and stakeholders in a fast-paced environment.

Preferred Experience

• Three or more years of experience in fiber planning, OSP/ISP engineering coordination, sales engineering support, construction planning, or telecom project delivery.
• Experience supporting pre-sales technical solutioning, customer opportunity planning, or large-scale network expansion initiatives.
• Familiarity with fiber records, splice design, route planning, capacity forecasting, BOM development, permitting dependencies, and material lead-time planning.
• Experience working with cross-functional teams that include Sales, Sales Engineering, OSP Engineering, ISP, Procurement, Network Operations, Construction, and Project Management.