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How much do shared services associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for shared services associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

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Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

LEAD Associate - Medicare Shared Services

Hendersonville, TN • On-site

Parallon MSC
See more jobs at Parallon MSCexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

About Parallon

Parallon is the administrative support platform for HCA Healthcare, one of the 2025 World's Most Admired Companies by Fortune. Our purpose is simple: We serve and enable those who care for and improve human life in their communities. 

About the LEAD Program

Through this early professionals program, Associates will receive operational and technical training, hands-on industry experience and develop leadership skills with opportunities to specialize in one of our many business areas across the program's tracks and concentrations. 

During your time in the Medicare Service Center concentration of the LEAD Program, you will receive curriculum and practical training preparing you to function as a leader in a Shared Service Center (SSC). The training will focus on enhancing your leadership skills and train you in all aspects in the hospital business office functions. This area of Parallon, HCA Healthcare is responsible for many Medicare revenue cycle functions of the hospital including, but not limited to, collections, underpayments / overpayments, insurance company partnerships, accounting, billing, finance and much more.


Qualifications

  • 12-24 month commitment to the LEAD Program
  • BS or BA degree required (or working towards the soon completion of a BA or BS). Business, Finance, and Healthcare Administration  degrees are a plus.
  • MBA or MHA degree preferred. 
  • Overall GPA must be a minimum 3.0 for BS or BA and MBA (if applicable)
  • Experience in healthcare, insurance billing, healthcare management or finance is preferred.
  • Experience with analytical tools (Tableau, PowerBI, and Excel) are helpful

HCA Healthcare Locations

Remote positions require you to live and work within 60 miles of an HCA Healthcare hospital in one of the following states.

  • Florida
  • Georgia
  • Idaho
  • Kansas
  • Kentucky
  • Missouri
  • Nevada
  • New Hampshire
  • North / South Carolina
  • Tennessee
  • Texas
  • Utah
  • Virginia

For more information about the LEAD program, please visit our website at https://careers.hcahealthcare.com/pages/lead .

Benefits

As a full-time, salaried employee, Associates are eligible for all HCA Healthcare benefits, including: PTO plan, competitive medical, dental and vision, 401(k) with percentage match based on years of service, employee stock purchase program, tuition reimbursement and student loan assistance and much more.

Apply