Shared Services Associate Jobs (NOW HIRING)

Requisition Number: 74423

Position Title:

External Description:

About the Team 

The Global HR Shared Services team, a division of the HR Enablement Team, is a centralized hub of HR administration and operational functions supported by a multi-tiered service delivery model. The team manages the myHR portal which serves as a self-service associate platform for HR information such as benefits, payroll, HR policies, other HR programs, and questions. The team is responsible for delivering results that improve the associates' experience and efficiency while enabling the HR department to focus on advancing the firm's strategic initiatives. 

Role Summary

The successful candidate will be a service-oriented individual who is comfortable working in a fast-paced, team environment with minimal instruction while adjusting priorities often, as well as managing multiple tasks and deadlines simultaneously. The HR Services Specialist provides professional, accurate and efficient responses to HR inquiries within the firm to US and Canadian associates, leaders, retirees, and others who contact the HR Shared Services (HRSS) team via our internal myHR tool, phone, or e-mail. The incumbent will leverage available systems and resources such as Workday, SalesForce, myHR knowledge articles and follow standard operating procedures, partner with internal teams to answer standard questions and resolve issues.

Responsibilities 

• As directed, collects data required for the completion of HR advisory reporting activities, historical analyses, or long-term forecasts. May perform basic analyses to support program development. 

• Performs basic reviews/inspections of compiled data/information to ensure compliance with standards in place. 

• Gathers information and compiles employee feedback to assist more senior staff, professionals, and management in identifying trends and areas of opportunity within HR programs. 

• Contributes to the development of communication materials to support associate education and engagement in HR programs. May independently develop first drafts of basic materials/collateral for senior colleague review. 

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and AND 

• 3+ years of total relevant work experience 

Preferred:

• Prior team leadership or project leadership experience.

• Strong delivery of customer service

• HR experience

• Technologies: Proficiency with Workday, Salesforce and/or ServiceNow

• High level of accuracy and attention to detail 

• Leveraging office tools to effectively achieve time management skills 

• Ability to follow policies and procedures using good judgement and critical thinking 

• Ability to handle confidential information in a professional and discreet manner 

• Intellectual curiosity with strong desire for continued learning and personal development including staying abreast of regulatory and firm policies and changes 

• Excellent oral and written communications skills demonstrating good judgement when delivering information 

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

Scheduled hours are Monday through Friday from 8 am - 5 pm MT. For the first 90 days of employment, the work model will be on site in our Colorado Springs office Monday - Thursday, with flexibility to work from home on Fridays. After the first 90 days, there will be flexibility to work from home up to 2 days/week.

City:

State:

Community / Marketing Title: HR Shared Services Specialist (Advisory)

Company Profile:

Location_formattedLocationLong: Colorado Springs, Colorado US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions Flexible and remote work opportunities Health care benefits (medical, dental, vision) Tuition assistance Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.