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Shared Services Associate Jobs in Florida (NOW HIRING)

FIS

HR Shared Services Associate

Jacksonville, FL · On-site

The HR Shared Services Associateassistsin Human Resources (HR) operational processeswithin the organization.They will supportHR operations, ensuring alignment with day-to-day goals and regulatory ...

L3HHCM20

Associate, Finance Shared Services

Melbourne, FL · On-site +1

$42K - $85K/yr

Associate, Finance Shared Services Job Schedule: 9/80 Job Code: 38868 Job Location: Remote * Responsible for assisting the L3Harris Global Business Services vendor master data governance (MDG) team ...

Opensity Solutions

Office Services Associate

Jacksonville, FL · On-site

$14.75 - $18.50/hr

The Office Services position will be a highly visible point of contact for our internal and ... Track all catering orders on the shared Teams site. * Communicate and confirm all catering orders ...

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Shared Services Associate information

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Florida?

The most popular types of Shared Services jobs in Florida are:

What are popular job titles related to Shared Services Associate jobs in Florida?

For Shared Services Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Florida look for?

The top searched job categories for Shared Services Associate jobs in Florida are:

What cities in Florida are hiring for Shared Services Associate jobs?

Cities in Florida with the most Shared Services Associate job openings:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

HR Shared Services Associate

FIS

Jacksonville, FL • On-site

Full-time

Re-posted 17 days ago

Key responsibilities

  • Oversees and transacts all employee data changes and updates.

  • Handles high volume administrative and transactional activities related to employee onboarding, offboarding, absence management, compliance, records management, and retention.

  • Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function.

FIS Global rating

7.4

Company rating: 7.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

170th of 247 rated software companies

Job description

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touchnearly everymarket,companyand person on the planet. Our teams are inclusive and diverse.Our colleagues work together and celebrate together.If you want to advance the world of fintech,we'dlike to ask you: Are you FIS?

About the role:

The HR Shared Services Associateassistsin Human Resources (HR) operational processeswithin the organization.They will supportHR operations, ensuring alignment with day-to-day goals and regulatory requirements.This position providesoversight ofHR policies and procedures ensuring compliance with local andstateemployment laws, regulations, and industry standards.

About the team:

The US HR Hub teamoperateswithin a wider global HR function, delivering specialist support for complex HR queries and escalations whilemaintainingdata accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and deliveringan excellentcustomer experience.

Whatyou'llbe doing:

Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding,absencemanagement, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g.transfers, promotions, employment separations, etc.).
Handles employee inquiries and issues resolution.Assistsin the research, escalation, and resolution of Workday related operational issues.
Ensures data quality and follows global data standards, run ad-hoc reports toassistin this task.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient,timelymanner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locationswiththe organization.

What you bring:

High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.

Skill in use of People Office systems, preferably Workday

Knowledge of People Office concepts, policies, and procedures

Attention to detail and accuracy, excellent data entry, organizational and prioritization skills

Excellent customer service, problem solving, and multi-tasking skills

Ability to work in an organized manner and consistently follow-up on tasks

Ability to work both independently and in a team environment

Ability tomaintainconfidentiality

Excellent oral and written communication skills

Ability tointerface withall levels of employees and effectively interact with various functional areas and facilities

Ability toestablishand maintain effective working relationships with employees, management, and clients

Experience with customer support: customer, interactions, addressing escalations.

What we offer you:

At FIS, you can grow your career as far as you want to take it.Here'swhat else we offer:

  • Opportunities to make an impact in fintech

  • Personal and professional learning

  • Inclusive, diverse work environment

  • Resources to give back to your community

  • Competitive salary and benefits



Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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What FIS Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About FIS

Sourced by ZipRecruiter

FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Jacksonville , FL, US

Year founded

1968

Social media

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